West Herr Chrysler Dodge Jeep RAM Fiat of Rochester

MY EXPERIENCE LAST TIME WAS NOT GREAT BUT I DECIDED TO GIVE THE DEALERSHIP ANOTHER CHANCE AND THIS TIME EVERYTHING WAS SUPERIOR.JIM O'BRIEN WAS VERY HELPFUL IN TRYING TO DO THE BEST DEAL FOR MY SITUATION. GIVE THE DEALERSHIP ANOTHER CHANCE AND THIS TIME EVERYTHING WAS SUPERIOR.JIM O'BRIEN WAS VERY HELPFUL IN TRYING TO DO THE BEST DEAL FOR MY SITUATION.GREAT JOB JIM O'BRIEN. I WILL RECOMMEND HIM TO MY FRIENDS AND FAMILY. More

We have worked with Steve in the past and when we were looking into a new vehicle he was the first and only person we contacted. We enjoy the no hassel experience we get when dealing with Steve. We have b looking into a new vehicle he was the first and only person we contacted. We enjoy the no hassel experience we get when dealing with Steve. We have been repeat customers of his and we will contact him in the future. We have recommended family to Steve and they have all been repeat customers also. More

This is our 3rd car in 4 years purchased from this team. Additionally, we have a well-established relationship with our service advisor and the parts manager and have had excellent service from all that we Additionally, we have a well-established relationship with our service advisor and the parts manager and have had excellent service from all that we work with. We'll keep going back due to that relationship. More

I do not look forward to car shopping/purchasing. However, my daughter had a good experience with Mr. DiPasquale (Johnny D) at Doan so I thought I would give him/it a try. I had worked with a differ However, my daughter had a good experience with Mr. DiPasquale (Johnny D) at Doan so I thought I would give him/it a try. I had worked with a different dealership and sales person for many years and did not intend to purchase a vehicle on the day I visited. Much to my surprise, I did buy that day. However, the actual transaction turned out to be quite complicated. It was a bumpy ride. Mr. DiPasquale was simply wonderful. He troubleshooted, answered any and all my questions, made himself always available and was generally a joy to work with. I truly believe he went above and beyond to assure the transaction went as smoothly as possible. If he could not be physically present when I was at the dealership. he always arranged for me to meet with a staff person who was familiar with my situation. Kudos to Johnny D and Doan. It was a pleasure to do business with you. More

Mike is a great salesperson, he goes out of his way to help his customers. Thanks Mike will see you again when we need a new car. help his customers. Thanks Mike will see you again when we need a new car. More

CORY DEKRUGER WAS VERY FRIENDLY, I REALLY ENJOYED DOING BUSINESS WITH HIM. HE WAS A VERY GOOD SALES MAN. HE KEPT IN CONTACT THROUGH THE FULL SALE. BUSINESS WITH HIM. HE WAS A VERY GOOD SALES MAN. HE KEPT IN CONTACT THROUGH THE FULL SALE. More

John was very helpful not pushy but really got his story across. Car is registered to my wife and though I did most of negotiating he talked directly to my wife when describimg car, financing etc. Good deal across. Car is registered to my wife and though I did most of negotiating he talked directly to my wife when describimg car, financing etc. Good deal! We have dealt with Doan before, very satisfactorily. More

This is my fifth purchase with doan dodge. As chrysler does put out a good product I would be open to other products as well but My experience with Doan has been great due to the very first time my family does put out a good product I would be open to other products as well but My experience with Doan has been great due to the very first time my family and I met our sales man. Nobody wants to buy a car from a salesman. They want to buy it from somone who is honest, have the customers best interest in hand and someone who treats you like your important no matter how big or small the deal is. Jonny is the reason I have come back and continue to reccomend Doan dodge. I believe so far I have sent over at least 10 people who have bought cars from Jonny and all have shared the same experinece. My friends and family will be committed to doan dodge as long has Jonny D is around. He truley makes it a great experience. Thanks you Jerry Ippolito More

This whole deal happened in a reasonable length of time. Steve obviously was listening to us and searched for a car that met our needs. Thank you. Steve obviously was listening to us and searched for a car that met our needs. Thank you. More

Customer Service over the phone or online or in person is great. Several people offered me coffee as I was waiting for my vehicle to be serviced. I was getting normal scheduled service and had a recall noti great. Several people offered me coffee as I was waiting for my vehicle to be serviced. I was getting normal scheduled service and had a recall notice that I forgot to mention when I scheduled service. They took care of it with no complaints. Very nice! More