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West Herr Chrysler Dodge Jeep RAM Fiat of Rochester

Rochester, NY

4.6
1,062 Reviews

4477 Ridge Road West

Rochester, NY

14626

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1,062 Reviews of West Herr Chrysler Dodge Jeep RAM Fiat of Rochester

January 03, 2018

Got the vehicle I wanted and my salesman Jonny D was great! Great knowledge of vehicles and go the extra mile to help you get the vehicle you want and try to make it fit your budget . Really make you feel good More

by Jerry12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John ( Johnny D ) DiPasquale, Brandon Thompson
Jan 03, 2018 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

Your feedback is greatly appreciated and we certainly appreciate the business. Thank you for choosing us and for letting us know about your positive experience with Johnny D and Brandon. Happy New Year!

December 30, 2017

Smooth, hassle free transaction Marty was extremely pleasant to work with. He went above and beyond to get me a great deal on my new 2018 Jeep Compass. I would strongly recommend Mar More

by Rayrayc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty Battaglia
Jan 03, 2018 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

Glad to hear it, thank you for letting us know about your pleasant experience with Marty at Doan DCJR. We appreciate you choosing us and enjoy that new Compass!

December 22, 2017

Always great I have bought six Jeeps now from Jonny d. My wife just got a 18 Compass .Top notch guy . Would recommend him to anyone . Never been pressured, Always More

by Jhoock11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John ( Johnny D ) DiPasquale
Dec 22, 2017 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

Wow, thank you so much for your business. Johnny D does an amazing job and his customers really seem to enjoy doing business with him. Thank you for sharing this feedback and thank you again for choosing us. Happy Holidays.

December 08, 2017

Above and Beyond I brought my van in to have the hood fixed and Chris Malone was the guy who took care of me and helped me out. He was wonderful and took care of every More

by Krissi1018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Malone
Dec 12, 2017 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

Thank you for that great feedback regarding your service visit with Chris. We really appreciate you taking the time to let us know about your experience. Great job, Chris!

December 04, 2017

Very Pleased! I have always found dealing and/or negotiating with car dealerships to be a very stressful process. But Mike Huynh helped me Lease a new Ram 1500 hass More

by icklein89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Huynh
Dec 04, 2017 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

Glad to hear it. Congrats on the new RAM, thank you for choosing Doan DCJR. Nice job, Mike!

November 20, 2017

Great experience I loved shopping for my first lease. John took the time to explain about the Jeep i was interested in and explained the leasing process. He was extrem More

by AmberG2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Frase, John DiMartino
Nov 20, 2017 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

Congrats on the new Jeep! Leasing really is a great option. We are delighted to hear about your positive experience with John and Jon, thank you for choosing Doan DCJR. We really appreciate the feedback!

November 20, 2017

No hassle, friendly,great service This was one of the easiest, hassle free, honest services I have had. Mike was friendly,caring and made us feel comfortable in choosing the purchase More

by Black beauty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Frase, Michael Huynh
Nov 20, 2017 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

Exactly what we aim for! Thanks for letting us know about your easy, hassle free experience here at Doan DCJR with Mike and Jon. Enjoy the new vehicle and thanks again for choosing us.

November 17, 2017

Andre Bailey Andre was amazing in courtesy, speech, manners and in helping myself with selections. He was very polite he listened to my wishes and met my needs wit More

by Rlucus41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roland Tabacco, Andre Bailey
Nov 20, 2017 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

Glad to hear it, thank you so much for choosing Doan DCJR. Enjoy your new Jeep and thanks again for letting us know about your experience with Andre. Great job, guys!

November 16, 2017

New Ram Larimie Just Bought my second Ram from Doan Dodge this time I dealt with Steve Vieria and Brandon Thompson I've been buying cars for 45 years and this was my More

by Jock,m123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Vieira, Brandon Thompson
Nov 20, 2017 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

We think so too! Thank you for letting us know about your positive experience with Doan DCJR and congratulations on the new RAM Laramie! What a fantastic truck!!!

October 23, 2017

Warranty dispute. Dealer did stand behind their work In august the transmission went on my 2009 dodge Dakota. I had it towed to a dodge dealer feeling they were the experts on my truck. I ended up replac More

by bobmale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Elliot.
Oct 27, 2017 -

bobmale responded

Doan did decide that the tranny was covered under the warranty and promised to refund me $884.00 . I appreciate the prompt response to this issue. Chris, the service manager, was very helpful and supportive in resolving this issue. Truck is running great now.

Nov 21, 2017 -

bobmale responded

11/21/17 Still have not received my refund of $884.27. The original repair wiped out our savings, and this extra charge really hurt us. I was assured by Chris, the service manager, that the check was mailed out on 11/16/17. It has yet to arrive, and I think I may have to get my lawyer involved. AVOID DOAN DODGE AT ALL COST! Bunch of liars.

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