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West Herr Chrysler Dodge Jeep RAM Fiat of Rochester

Rochester, NY

4.6
1,058 Reviews

4477 Ridge Road West

Rochester, NY

14626

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1,058 Reviews of West Herr Chrysler Dodge Jeep RAM Fiat of Rochester

December 04, 2017

Very Pleased! I have always found dealing and/or negotiating with car dealerships to be a very stressful process. But Mike Huynh helped me Lease a new Ram 1500 hass More

by icklein89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Huynh
Dec 04, 2017 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

Glad to hear it. Congrats on the new RAM, thank you for choosing Doan DCJR. Nice job, Mike!

November 20, 2017

Great experience I loved shopping for my first lease. John took the time to explain about the Jeep i was interested in and explained the leasing process. He was extrem More

by AmberG2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Frase, John DiMartino
Nov 20, 2017 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

Congrats on the new Jeep! Leasing really is a great option. We are delighted to hear about your positive experience with John and Jon, thank you for choosing Doan DCJR. We really appreciate the feedback!

November 20, 2017

No hassle, friendly,great service This was one of the easiest, hassle free, honest services I have had. Mike was friendly,caring and made us feel comfortable in choosing the purchase More

by Black beauty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Frase, Michael Huynh
Nov 20, 2017 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

Exactly what we aim for! Thanks for letting us know about your easy, hassle free experience here at Doan DCJR with Mike and Jon. Enjoy the new vehicle and thanks again for choosing us.

November 17, 2017

Andre Bailey Andre was amazing in courtesy, speech, manners and in helping myself with selections. He was very polite he listened to my wishes and met my needs wit More

by Rlucus41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roland Tabacco, Andre Bailey
Nov 20, 2017 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

Glad to hear it, thank you so much for choosing Doan DCJR. Enjoy your new Jeep and thanks again for letting us know about your experience with Andre. Great job, guys!

November 16, 2017

New Ram Larimie Just Bought my second Ram from Doan Dodge this time I dealt with Steve Vieria and Brandon Thompson I've been buying cars for 45 years and this was my More

by Jock,m123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Vieira, Brandon Thompson
Nov 20, 2017 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

We think so too! Thank you for letting us know about your positive experience with Doan DCJR and congratulations on the new RAM Laramie! What a fantastic truck!!!

October 23, 2017

Warranty dispute. Dealer did stand behind their work In august the transmission went on my 2009 dodge Dakota. I had it towed to a dodge dealer feeling they were the experts on my truck. I ended up replac More

by bobmale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Elliot.
Oct 27, 2017 -

bobmale responded

Doan did decide that the tranny was covered under the warranty and promised to refund me $884.00 . I appreciate the prompt response to this issue. Chris, the service manager, was very helpful and supportive in resolving this issue. Truck is running great now.

Nov 21, 2017 -

bobmale responded

11/21/17 Still have not received my refund of $884.27. The original repair wiped out our savings, and this extra charge really hurt us. I was assured by Chris, the service manager, that the check was mailed out on 11/16/17. It has yet to arrive, and I think I may have to get my lawyer involved. AVOID DOAN DODGE AT ALL COST! Bunch of liars.

October 18, 2017

Horrible experience go to vision. xxxx of the Earth They were such shady individuals. I will never go back to this dealership again. John is a very rude man. I felt as if my presence was a bother to h More

by Jeepfanatic32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Daeshner , Jon Frase
October 03, 2017

wonderful John makes the whole process easy John has sold us many cars and we have always been very happy . He goes over everything and then some. Trustworthy caring and honest person. I can hon More

by Collins,Donna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John ( Johnny D ) DiPasquale
Oct 03, 2017 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

Absolutely delighted to read this feedback from you, Donna! Thanks for taking time to let us know about your experience with Johnny D and thank you for choosing Doan DCJR.

September 29, 2017

First time buying remote was a great experience. I found the car I wanted at Doan Dodge in Rochester NY. This being my first time buying a car remote I was a bit nervous. John DiMartino at Doan did a More

by op01jre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John DiMartino
Oct 11, 2017 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

Awesome feedback, thank you so much. We’re delighted to learn about the extra steps John took to ensure a fantastic buying experience for you. Enjoy your new Hellcat!!

September 22, 2017

Easy & straightforward My salesman, John Dipasquale made my Grand Cherokee purchase a pleasure. He showed me exactly what I was looking for and put together the best deal to More

by Rspanella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John ( Johnny D ) DiPasquale, Sami Ansari
Sep 22, 2017 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

The experience you describe is just fantastic! Thank you for choosing Doan Dodge Chrysler Jeep RAM Fiat. We’re so glad to learn about the efforts made to make our customers happy. Great job, Johnny D & Sami.

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