West Herr Chrysler Dodge Jeep RAM Fiat of Rochester

New car It was my first time coming in to lease a car and I wasn’t sure what kind of options I would get with the price range I was looking for. Hoang was am It was my first time coming in to lease a car and I wasn’t sure what kind of options I would get with the price range I was looking for. Hoang was amazing he was super helpful, honest and friendly. He was able to help pick a car that was safe and exactly what I was looking that was in my budget! More

Excellent! Johnny D. Is the best salesperson in the world! He made the buying process very easy and he found THE EXACT Jeep Grand Cherokee my wife wanted!! Johnny D. Is the best salesperson in the world! He made the buying process very easy and he found THE EXACT Jeep Grand Cherokee my wife wanted!! More

2017 Ram Laramie Longhorn 10,900 mile I would like to update my review and my rating for Doan Dealership. While admittedly I was frustrated initially with this purchase the dealership has I would like to update my review and my rating for Doan Dealership. While admittedly I was frustrated initially with this purchase the dealership has worked incredibly hard to make the situation right and I believe that needs to be noted and the record updated. They have satisfied all my outstanding concerns and have extended some excellent customer service and service recovery efforts. I would like to thank them for their efforts and can say I would recommend them for a future purchase I bought a 2017 Ram Laramie Longhorn and got it for a reasonable price point, at least I thought I did. First off a vehicle of this level should be (Ram Certified) in nearly new condition. My experience first was that someone in the service area allowed it to roll out with one tire that was nearly 80% used up, at least compared to the others. It went flat on day 3 and I needed to argue with the dealer to get reimbursed. Next I found that the washer fluid system did not work. I live 2 hours from this dealer and 20 miles from any Ram dealer. They forced me to a dealer for repair which will take up hours of my time. Not sure if the tire guy filled the reservoir with non winter fluid or if the motor is defective, either way should not happen on a certified Truck 3 days into purchase. Simply horrible customer service and expect little help when something goes wrong. More

Again, fantastic service! I purchased a certified, pre-owned Ram from Doan about a week ago. I developed a shake at highway speeds (it simply ended up being a wheel that threw I purchased a certified, pre-owned Ram from Doan about a week ago. I developed a shake at highway speeds (it simply ended up being a wheel that threw a weight). Anyway, again I dealt with John Dimartino who was nothing less than amazing. But the real star was the service mechanic I dealt with, John Cody. He took the time to explain to me what it was that he found that was causing the issue, and what he did to repair it. Here is the kicker, after I drove it home, about an hour later, he called to me ask how the ride was and if I felt there was any persistent problem with the shaking (Due to my path home, I didn't have to be too long on the highway) but I told him that it seems to be fine, he then reassured me that if I needed to bring it back in, that they would take care of it. Amazing service again!! Now who cares enough to call after you have picked up a vehicle from service? Really, who does that Doan does! More

Left with a very good experience My experience with Doan and with Marty Battaglia was a good one. Marty knows his product and was very helpful. Not a high pressure sales person. Ve My experience with Doan and with Marty Battaglia was a good one. Marty knows his product and was very helpful. Not a high pressure sales person. Very straight forward. Always a new car buyer in the past he suggested the used vehicle as a better option for my needs. So far, it us working out well. I would not hesitate to recommend Doan or Marty to anyone and will if the occasion arises. More

My new Ram Have bought multiple vehicles from Marty great service keep coming back. Treat me well prices are fair and service is good. Very positive experience a Have bought multiple vehicles from Marty great service keep coming back. Treat me well prices are fair and service is good. Very positive experience again. More

Excellent! From the moment we pulled into the lot Marty B. Was a pleasure to work with, very personable and knowledgeable. He went above and beyond even after ou From the moment we pulled into the lot Marty B. Was a pleasure to work with, very personable and knowledgeable. He went above and beyond even after our purchase when we came back to have the electric start installed. We will recommend him to everyone we know and we will continue to do buisness with Doan. Sami in finance was a pleasure to work with as well, made the process easy and fast. Love my Durango, thanks again! More

Back to a Ram Enjoyed working with Marty getting me back into a new Ram.....my son will be looking for a new vehicle soon and Doan will be our first stop to hook up Enjoyed working with Marty getting me back into a new Ram.....my son will be looking for a new vehicle soon and Doan will be our first stop to hook up with Marty...... More

Absolutely fantastic service and Courtesy I worked with John DiMartino, and I will be honest, I am a pretty hard person to deal with involving big purchases and this purchase was no different. I worked with John DiMartino, and I will be honest, I am a pretty hard person to deal with involving big purchases and this purchase was no different. John never pressured me, batted an eye, never shoo'ed me away, never looked or seemed fed-up or tired of my endless questions or ideas. (I like to be a well informed consumer). John handled everything with kindness, courtesy, honesty, patience and was beyond reproach throughout the whole process. I could go on and on but I will be brief; the whole process was like buying a vehicle from a close friend who really does care and take your best interests to heart. More

Amazing service Absolutely recommend Doan dealership, our salesman John Dipasquale was helpful and made our experience easy and enjoyable. Brought many cars and by f Absolutely recommend Doan dealership, our salesman John Dipasquale was helpful and made our experience easy and enjoyable. Brought many cars and by far the Doan dealership and John were amazing. More