West Herr Chrysler Dodge Jeep RAM Fiat of Rochester

Couldn't be happier!!! Entire team above and beyond!! It's the best car buying experience I've ever had!! I love my new truck!! Thank you to everyone at Doan Dodge in Greece Entire team above and beyond!! It's the best car buying experience I've ever had!! I love my new truck!! Thank you to everyone at Doan Dodge in Greece NY!!! More

Poor service and nobody cares at Doan! I took my car in the other day as it appeared the car was having the same problem that they serviced once before. Now they tell me I need additional I took my car in the other day as it appeared the car was having the same problem that they serviced once before. Now they tell me I need additional parts and due to the new part they are recommendating the SAME work will have to be done again only 800 miles later. I believe they did not diagnose the full problem originally, so now I now have to pay for a new part PLUS the work that was already performed. I called the service manager twice, but he will not return my call. I contacted the general manager and he won’t return my call either. what kind of business are they running over there? I feel they are trying to rip me off, first $320 now they want $700 on top of that! Also, my appointment was at 3 pm and they didn’t even take my car into the shop until 45 minutes later, thus a two hour ordeal which I ultimately refused the work due to redundancy. I have to do he work as the brakes have failed and I can’t drive the car, but now trying to find someone else who can do the work at a reasonable price. The part needed is only $150, but Doan wants $550 for labor??????? More

Great service This dealership provides top notch service. We had our truck in and finished within an hour (oil change and tire rotation). They called us promptly to This dealership provides top notch service. We had our truck in and finished within an hour (oil change and tire rotation). They called us promptly to let us know that it was ready to pick up. Would recommend this dealership to anyone looking for a thorough place to bring their car or truck. More

Fast, quality service with friendly staff Was in and out in around 45 minutes. The waiting room was large and clean . TV and restrooms were available. It was a good experience, Was in and out in around 45 minutes. The waiting room was large and clean . TV and restrooms were available. It was a good experience, More

express lane I came in for the new express lane I heard about through a family friend and Joe took care of me in a quick and thorough manor with excellent customer I came in for the new express lane I heard about through a family friend and Joe took care of me in a quick and thorough manor with excellent customer service skills and talked me through the express lane way, if your looking for a great express lane advisor look no further Joe is the real deal, keep up the great work! More

Excellent Experience! This was a wonderful experience! Peter Tubiolo was excellent, knowledgeable and very educational. I would recommend Peter and this dealership to my This was a wonderful experience! Peter Tubiolo was excellent, knowledgeable and very educational. I would recommend Peter and this dealership to my family and friends! Thank you More

Terrible customer service Called the receptionist and wanted someone to call me back after a couple hrs I tried again he remembered me and gave my number to a manager and stil Called the receptionist and wanted someone to call me back after a couple hrs I tried again he remembered me and gave my number to a manager and still nothing , what a joke .. If you are looking for customer service look somewhere else !! More