Back

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester

Rochester, NY

4.6
1,065 Reviews

4477 Ridge Road West

Rochester, NY

14626

Directions

By Type

1,065 Reviews of West Herr Chrysler Dodge Jeep RAM Fiat of Rochester

January 05, 2019

Very good!! Felt very comfortable with Leonard Miller! He was very honest and he didn’t push me to buy, but asked me what I wanted and gave suggestions when neede More

by Carplace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry service , Leonard Miller
Jan 07, 2019 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

Thank you very much, Carplace. We appreciate your loyalty. Have a great New Year!

December 30, 2018

2019 Jeep Grand Cherokee Doan was a pleasure to work with while I was looking for a new car. Steve was my salesman and he made the entire process seamless. The quotes he gave More

by JK2024
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Stonehouse, Jon Frase
Jan 07, 2019 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

Thank you for much for providing this feedback, Kari! We really appreciate getting to hear about your seamless purchasing experience. Enjoy the new Jeep Grand Cherokee and thanks again for choosing us. Great job, Steve S.

Jan 07, 2019 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

Thank you so much for providing this feedback, Kari! We really appreciate getting to hear about your seamless purchasing experience. Enjoy the new Jeep Grand Cherokee and thanks again for choosing us. Great job, Steve S.

December 19, 2018

Worst service department I’ve dealt with in over 30 years Workmanship is poor, work completed is not checked. This third time I had to return my vehicle after tire replacement due to flat tire from a leaking More

by Virg250
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerry
Dec 19, 2018 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

We regret that despite our best efforts and a meeting with our General Manager to review your concerns that we’ve been unable to satisfy you &/or reverse your impression of us. We wish you a wonderful holiday season and a new year filled with peace and happiness.

December 08, 2018

Oil change I had my first oil change for my car on Thursday. Very quick and nice service. Joe at the service center was very kind and made sure that there was no More

by AllieD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Coon
Dec 11, 2018 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

Thanks for leaving us this nice feedback regarding your Express Lane visit with Joe C. We really appreciate you choosing us. Great job, Joe C!

December 06, 2018

Great deal and service So happy about my Jeep my salesman gave me great service and a good deal while other dealerships offered me crap thanks Pete you the man!!!!!!! More

by Jebree223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Tubiolo
Dec 11, 2018 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

We're delighted to read about your great experience with Peter T. Congratulations on the Jeep and thanks again for choosing Doan DCJRF.

November 24, 2018

New Jeep Cherokee Purchase This was an awesome new car sale experience! Chuck Barone and Marty Battaglia were helpful, efficient and friendly. I definitely will be back! Thank y More

by LK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty Battaglia, Chuck Barone, Sami Ansari, John DiMartino
Nov 27, 2018 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

We're delighted read your feedback and cannot wait to share it with Chuck & Marty. Thank you for choosing Doan DCJRF. Enjoy the new Cherokee and thanks again for the positive feedback regarding your visit.

November 19, 2018

normal service Check up was reviewed with professional accuracy. Service manager was polite and helpful with the 150+ check list, I appricate the extra time explaini More

by Aletameoj1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Vieira, Joe Coon
Nov 27, 2018 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

You are very welcome. Thank you for taking advantage of our Mopar Express Lane services. We appreciate you choosing us.

November 11, 2018

The salesman was great My experience with Doan was perfect I would recommend it to anyone that asks, the salesman (Peter) I had did a great job any questions I had were answ More

by Pietrantoni12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Tubiolo
Nov 16, 2018 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

We absolutely appreciate the great feedback! Congratulations on the new ride. Thank you for giving us the opportunity to deliver an outstanding experience and for choosing Doan DCJRF.

October 22, 2018

2012 Chrysler 200 We were very happy with our experience. Our salesman Steve S. was fantastic!! I would definitely go to Doan again to purchase a vehicle. I would rec More

by Steve2112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Stonehouse
Oct 31, 2018 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

We're happy that you're happy! Thank you so much for letting us know about your great experience with Steve S. We sincerely appreciate you choosing Doan DCJRF.

October 21, 2018

great experience Great experience at Doan on Ridge Road West ! The sales associate i dealt with was very professional and I really felt like he fought for me to get me More

by Happy Jeepster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Nettnin
Oct 22, 2018 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

We really appreciate the feedback, Happy Jeepster! We pride ourselves on delivering the best selection and best experience in Rochester NY and we're delighted to read that John N. did just that. We'll be here when you need us, thanks again for giving us a chance to earn your business! Happy Jeeping! 👋

...
19
...