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West Herr Chrysler Dodge Jeep RAM Fiat of Rochester

Rochester, NY

4.6
1,065 Reviews

4477 Ridge Road West

Rochester, NY

14626

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1,065 Reviews of West Herr Chrysler Dodge Jeep RAM Fiat of Rochester

May 18, 2019

Great experience Leonard Miller was a pleasure to work with. Not overbearing and listens to what you want. The whole experience was made simple and laid back. In addit More

by Mug65
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leonard Miller
May 23, 2019 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

You are very welcome, Mug65. Thank you for taking a moment to let us know about your easygoing sales experience with Leonard M. We appreciate the great rating & review.

May 15, 2019

Great experience Leonard Miller was very knowledgeable with the Jeep brand. Financing was quick. Whole experience was painless. Would definitely recommend Leonard M More

by Dramadog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leonard Miller
May 23, 2019 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

Thanks for the feedback, Dramadog! We're delighted to receive your recommendation! Congratulations on the new ride and thanks again for choosing Doan DCJRF. Great job, Leonard!

April 19, 2019

Fourth Vehicle from Doan. Second from Michael Huynh I've just picked up my fourth vehicle purchase from Doan. Michael Huynh was my purchase coordinator for the second time. I hope he lives to be old, More

by keithcsuhr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Huynh
May 14, 2019 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

We are pleased to read that Mike H. was able to help deliver another amazing experience for you! Thank you for sharing your feedback and for your continued support throughout the years. We appreciate you choosing us.

April 17, 2019

Amazing salesman and Finance officer This is my first time purchasing a vehicle at Doan’s and my husband and I truly enjoyed our experience with Hoang Levin. We will be back for our next More

by Mpbehm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hoang Levin
Apr 17, 2019 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

Thank you for sharing your feedback with us, Mpbehm. Congratulations on the new Wrangler! We are delighted to read about your 5-star experience with Hoang. Be sure to connect with us & share your adventures using the #DoanDelivers.

March 31, 2019

Dont believe what you see on the internet Went in after seeing great prices on internet. Was offered thousands less than my trade was worth and told I was ineligible for the rebates. All this More

by Rock86
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marty Battaglia
Apr 01, 2019 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

Thanks for reaching out, John. I have reviewed your visit with Marty B. and we regret the confusion with regard to applicable rebates. I’ve also been in touch with our website company to see if we can do a better job breaking down the information. We appreciate you sharing your experience so that we can continue to reevaluate and tweak our processes to keep in line with our goal of delivering an excellent experience, every time.

March 30, 2019

Peter the number 1 salesman! Peter went absolutely above and beyond for us when purchasing are Grand Cherokee! I couldn’t be more happy, I highly recommend seeing him at Doan Jeep More

by Joe 198188
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Thompson, Pete Tubiolo
May 14, 2019 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

Joe, thank you so much for taking a moment to let us know how we did! We very much appreciate your review and also the comments about Peter T. Enjoy the Jeep and thanks again for choosing Doan DCJRF.

March 15, 2019

Best I've Dealt With I'm from the Syracuse area and got zero satisfaction with local dealers, found Doan on the Internet. I needed (for my sanity) to do most negotiating e More

by wirednot
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sami Ansari, Michael Huynh
Mar 15, 2019 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

Thank you for not only making the trek over to see us but for also providing this feedback. We very much try to deliver the best sales and service experience out there and we're pleased to read that Mike H. was able to do just that. We know you'll enjoy the truck. Thanks again for choosing Doan DCJRF.

February 19, 2019

Friendly courteous and quick . Had a very short time to purchase a vehicle and Dawn did a great job we were able to test drive our car work out the deal all in about two hours I s More

by Luke1088
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Bailey, Hoang Levin
Feb 25, 2019 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

Thanks so much for letting us know how Doan delivered for you, Luke1088. We very much appreciate you sharing your experience and shedding light on how we do business. Great job, Hoang!

February 09, 2019

Excellent My salesman was helpful knowledgeable and very convincing I only dropped in to leave a television to recycle Trevor Sleeman sold me a car. Thank You. More

by Rwilk49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Sleeman
Feb 11, 2019 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

Out with the old in with the new, right?! Congratulations on the new vehicle! We really appreciate you sharing this feedback with us. Thanks again for choosing Doan DCJRF.

February 07, 2019

Lease buyout Turned a lease in 1 month early with the agreement they would pay it off with a new vehicle lease. Now Chrysler calls me every day to explain they nev More

by Jman38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leonard Miller
Feb 07, 2019 -

West Herr Chrysler Dodge Jeep RAM Fiat of Rochester responded

We appreciate you bringing this matter to our attention, Jamie. We will be in touch today.

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