West Herr Chrysler Dodge Jeep RAM Fiat of Rochester

Friendly courteous and quick . Had a very short time to purchase a vehicle and Dawn did a great job we were able to test drive our car work out the deal all in about two hours I s . Had a very short time to purchase a vehicle and Dawn did a great job we were able to test drive our car work out the deal all in about two hours I strongly recommend them as a dealership More

Excellent My salesman was helpful knowledgeable and very convincing I only dropped in to leave a television to recycle Trevor Sleeman sold me a car. Thank You. My salesman was helpful knowledgeable and very convincing I only dropped in to leave a television to recycle Trevor Sleeman sold me a car. Thank You. More

Lease buyout Turned a lease in 1 month early with the agreement they would pay it off with a new vehicle lease. Now Chrysler calls me every day to explain they nev Turned a lease in 1 month early with the agreement they would pay it off with a new vehicle lease. Now Chrysler calls me every day to explain they never payed it off. Called doan sales person Leonard Miller told me it was all set. That was 60 days ago. Now I have called and left messages with both the sales manager and general manager. Nothing no response 1 week later. Absolutely will never do business with them again. More

Very good!! Felt very comfortable with Leonard Miller! He was very honest and he didn’t push me to buy, but asked me what I wanted and gave suggestions when neede Felt very comfortable with Leonard Miller! He was very honest and he didn’t push me to buy, but asked me what I wanted and gave suggestions when needed! I would recommend him to my friends! Doan dealership has served me well for 10 years! More

2019 Jeep Grand Cherokee Doan was a pleasure to work with while I was looking for a new car. Steve was my salesman and he made the entire process seamless. The quotes he gave Doan was a pleasure to work with while I was looking for a new car. Steve was my salesman and he made the entire process seamless. The quotes he gave were accurate and he took the time to explain the entire process. Steve also took the time to answer my questions and show me how my new Jeep works. From beginning to end I drove off in my new Jeep within 48 hours. I would highly recommend visiting Doan! Kari Kittelberger More

Worst service department I’ve dealt with in over 30 years Workmanship is poor, work completed is not checked. This third time I had to return my vehicle after tire replacement due to flat tire from a leaking Workmanship is poor, work completed is not checked. This third time I had to return my vehicle after tire replacement due to flat tire from a leaking valve. Poor credibility- decline tires for life program as they indicated we declined tire rotation . Invoices we kept never indicated this nor was this ever verbally communicated we would loose the program if we declined. To reinstate TFL program advisor told me they would split the cost of 4 tires. Well that wasn’t true either. I had to debate this with the cashier and wait another 30 min for them to find the right people to verify and then authorize the credit. Not customer focused- it is frustrating to deal with service advisor with service manager hiding in the background not taking ownership to talk/satisfy their customer. Buyer be ware. Don’t let there smiling faces fool you, as their handshakes mean nothing when it comes time to customer service! More

Oil change I had my first oil change for my car on Thursday. Very quick and nice service. Joe at the service center was very kind and made sure that there was no I had my first oil change for my car on Thursday. Very quick and nice service. Joe at the service center was very kind and made sure that there was no issues. More

Great deal and service So happy about my Jeep my salesman gave me great service and a good deal while other dealerships offered me crap thanks Pete you the man!!!!!!! So happy about my Jeep my salesman gave me great service and a good deal while other dealerships offered me crap thanks Pete you the man!!!!!!! More

New Jeep Cherokee Purchase This was an awesome new car sale experience! Chuck Barone and Marty Battaglia were helpful, efficient and friendly. I definitely will be back! Thank y This was an awesome new car sale experience! Chuck Barone and Marty Battaglia were helpful, efficient and friendly. I definitely will be back! Thank you Doan!! More

normal service Check up was reviewed with professional accuracy. Service manager was polite and helpful with the 150+ check list, I appricate the extra time explaini Check up was reviewed with professional accuracy. Service manager was polite and helpful with the 150+ check list, I appricate the extra time explaining everything, thank you More