West Herr Chrysler Dodge Jeep RAM Fiat of Rochester

by far the best dealership ive ever dealt with. i got exactly what i wanted for the price i wanted it for, and i didnt even have to ask for it, john just made it happen! I will never buy a another vehicl exactly what i wanted for the price i wanted it for, and i didnt even have to ask for it, john just made it happen! I will never buy a another vehicle from anywhere else! they have a customer for life, and i will recommend this dealership to everyone i talk to thats looking for a new car. THANK YOU!!!!!! More

I am a very happy customer. Jim and the sales manager, John Lebate, were extremely helpful and curtious throughout the sales process. They were able to make the numbers work for me and my family and went John Lebate, were extremely helpful and curtious throughout the sales process. They were able to make the numbers work for me and my family and went above and beyond to get my deal done by coming to my house at 8:30 at night just so I could sign the paperwork because I could not make it into the dealership. Finding the exact vehicle I wanted was also a challenge and because of their due dilegence, they found my vehicle in Maryland and I will be receiving the van in a couple days. Great job to Jim, John and the rest of the staff there at Doan Dodge! More

Great sales person to work with. Marty was very knowledgeable answered all my questions. Everyone I met was helpful and friendly . Dealership was clean and up to date. Jeep I purchased was polished knowledgeable answered all my questions. Everyone I met was helpful and friendly . Dealership was clean and up to date. Jeep I purchased was polished and full of gas and ready when promised. It was a pleasure do business with Doan. More

Dealing with Steve was a no b.s car buying experience for me and thats why i liked him...there wasnt any back and forth with numbers and it was quick and fast..so he got my bussiness.......thanks steve..hey me and thats why i liked him...there wasnt any back and forth with numbers and it was quick and fast..so he got my bussiness.......thanks steve..hey it reads my review is to short so let me ramble on some more so i can get on with my life and submit this form already..ok now im good...hey thanks again to steve stonehouse at doan dodge....mr.kelly More

Marlene did a great job. She was very attentive, informative and personable. Honestly the car sold itself, so I can't say that she was what sold me the car, but she certainly didn't hurt. I had a pr informative and personable. Honestly the car sold itself, so I can't say that she was what sold me the car, but she certainly didn't hurt. I had a problem with a headlight as soon as I drove it off the lot. When she called the next day to check how everything was going, I mentioned the headlight. Within minutes she had someone on the phone with me to set up an appointment to correct the problem. Which was also a very painless event. I believe it was George that helped me with my financing. Originally he told me that he was going to give me 6.75%. When I told him I would just finance through Summit for significantly less, he said he could do lower. I understand that financing is one of the ways the dealership makes money, but it seems a little dishonest that they can get much lower rates, with almost no effort involved, and do not tell the customers. I ended up with a very low rate, which I couldn't be happier with. I'm actually glad that I financed through Doan now, I would have regretted it had I taken the 6.75% and found out I could have done much better. Overall a great experience and I would recommend Marlene and Doan to friends. More

Cory was excellent. He did not push us into making a decision we were not comfortable with and was patient with us. He knew the answers to all our questions and if he didn't know he found out (ie. if t decision we were not comfortable with and was patient with us. He knew the answers to all our questions and if he didn't know he found out (ie. if the vehicle i was looking at had crusie control). He also explained what the tire traction button does etc. This is the second vehicle we have purchased from him in the matter of a couple weeks and I will definately be recommending him to others interested in either new or used vehicles. Thanks so much! More

We have had an association with Doan Dodge Chrysler for a number of years. We have purchased three vehicles from them during this period. Steve Stonehouse has been our sales agent in all transactions and we number of years. We have purchased three vehicles from them during this period. Steve Stonehouse has been our sales agent in all transactions and we have always found him knowledgeable about the vehicles, the financing and of Doan's services in regard to the care and maintenance of the vehicle. More

All the people were superior. Buying a car can be a headache with over zealous salespeople. It leaves you with a bad taste in your mouth and a feeling you didn't get a good deal. Doan's people are prof headache with over zealous salespeople. It leaves you with a bad taste in your mouth and a feeling you didn't get a good deal. Doan's people are professional, fair, pleasant to work with. The show room is nice too. Thank you More

This is our fourth vehicle purchase at Doan and John Schneider was our salesman for all of them. We couldnt be happier with John and all of his assistance in the purchases. Doan handles all of our ser Schneider was our salesman for all of them. We couldnt be happier with John and all of his assistance in the purchases. Doan handles all of our service work as well and we use Matt Richmond as our service advisor. He too is a great guy just like john. More

The sales representative was patient and helped us make a educated and informed decision when purchasing our new Dodge Ram 1500. He explained everything available nad was very accomication to our needs and d educated and informed decision when purchasing our new Dodge Ram 1500. He explained everything available nad was very accomication to our needs and desires. The dealership was clean and appealing. Janice More