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West Herr Chrysler Dodge Jeep RAM Fiat of Rochester
Rochester, NY
1,071 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,071 Reviews of West Herr Chrysler Dodge Jeep RAM Fiat of Rochester
August 17, 2011
I manage a not for profit organization that needed to upgrade our vehicle from a GEM/electric car to a full-size automobile that we can use year 'round in an urban setting. The GEM car no longer meets o upgrade our vehicle from a GEM/electric car to a full-size automobile that we can use year 'round in an urban setting. The GEM car no longer meets our needs for transporting patrol staff short distances quickly, driving in snow, and serving as a tow vehicle for our staff's bicycles. I dealt with John DiPasquale and Chuck Barone who helped me identify 3 possible vehicles that would meet our price and service needs. One of these vehicles was a used Toyota Prius that will meet our needs and match our corporate image with a low environmental impact urban vehicle. Chuck was able to offer us the Prius at a price well below average retail. We decided that this was the vehicle we wanted, but faced several bureaucratic and paperwork obstacles in getting our board's approval and bank financing. Chuck reserved and carried the car at no charge to us during an almost 2-month journey to approval. During that time, I drove the car to our service garage for an inspection, and discovered a noise in the front end. Chuck took the Toyota to a Toyota shop and had the right front wheel bearings replaced at no charge. John, Chuck, and I had a very open and honest relationship during an unusually long and often frustrating sale cycle. These are not your average stereotypical car sales people—these are professionals. As a result of their understanding and patience, as well as standing by their good deal, I strongly recommend anyone doing business with them! More
by bvolpe
Employees Worked With
Chuck Barone and John DiPasquale, John ( Johnny D ) DiPasquale, Chuck Barone
August 15, 2011
My wife and I were glad Marlene Fishbaugh was our salesperson. She was knowledgeable and low pressure. We love our new 2010 PT Crusier which replaced our previous 2004 PT Crusier. We were glad that D salesperson. She was knowledgeable and low pressure. We love our new 2010 PT Crusier which replaced our previous 2004 PT Crusier. We were glad that Doan still had some 2010 new models to offer. Thanks Marlene. More
by Marshall !
Employees Worked With
Marlene Fishbaugh
August 15, 2011
Marty has what it takes to be a Great Salesman! He listens to his customer and respects them. He is not pushy and works with you to get what you want! I remain loyal to Doan because of my experience listens to his customer and respects them. He is not pushy and works with you to get what you want! I remain loyal to Doan because of my experiences with Marty. More
by sue8500
Employees Worked With
Marty Battaglia, Marty Battaglia
August 14, 2011
the guys were great...the price was great...john and glenn made the sale a good experience.... i look forward to being in the jeep and doan families.... glenn made the sale a good experience.... i look forward to being in the jeep and doan families.... More
by toymanfxr3
Employees Worked With
glenn arnold...john labate, Glenn Arnold
August 05, 2011
This is my first purchase of a Chrysler product. I was very impressed with my salesperson and further impressed with the price that i was able to buy the truck. This purchase was a pleasant experience. very impressed with my salesperson and further impressed with the price that i was able to buy the truck. This purchase was a pleasant experience. More
by enz5555
Employees Worked With
marlene fishbaugh
August 04, 2011
Steve Stonehouse is a great salesperson. He is not pushy and goes the extra mile for his customers. I would highly recommend him. This was a repeat sale for me and I specifically asked for him. and goes the extra mile for his customers. I would highly recommend him. This was a repeat sale for me and I specifically asked for him. More
by jahm5k
Employees Worked With
Steve Stonehouse, Steve Stonehouse
August 02, 2011
Dan was Great to work with, no pressure, very helpful, and very knowledgeable. He was a pleasure to work with and we will recommend him to our friends and relatives. Our kids also had a fun experience, and very knowledgeable. He was a pleasure to work with and we will recommend him to our friends and relatives. Our kids also had a fun experience, as they enjoyed the basketball hoop inside and the pizza. Thanks, Shawn and Lora More
by shawn o
Employees Worked With
Dan DeGeorge
August 02, 2011
I had a great experience at Doan. I have purchased many vehichles there and would definitely recommend them to friends, family, and strangers. Johnny D. really went to work for me as he needed to find the vehichles there and would definitely recommend them to friends, family, and strangers. Johnny D. really went to work for me as he needed to find the vehicle I was looking for. Thanks Doan Family! Steve More
by senos
Employees Worked With
Johnny D, John ( Johnny D ) DiPasquale
August 01, 2011
Brandon came highly recommended by a friend and he was a pleasure to work with. Not only did he know the cars inside & out, but he made the whole experience exciting! He took the time to go over every det pleasure to work with. Not only did he know the cars inside & out, but he made the whole experience exciting! He took the time to go over every detail and I have already recommended him to good friends that are in the market for a car. I am a realtor, so i know that the salesperson can make or break the experience, and Brandon was fantastic! More
by mbell69
Employees Worked With
Brandon Taccone
July 30, 2011
My experience working with Doan Dodge was very positive from beginning to conclusion. The General Manager hooked me up with John Schneider and he provided us a wealth of objective information, and went ou from beginning to conclusion. The General Manager hooked me up with John Schneider and he provided us a wealth of objective information, and went out of his way to help us make an informed choice. Clearly, he is a sales consultant who truly understands the field of current buyers, who are hyper-focused on performance and quality issues, while insisting on a competitive price. Because of his supportive/non-aggressive demeanor, knowledge base, and no-nonsense approach, we decided to buy a 2011 Dodge Durango within one week's time. He also referred us to George Grass in finance, who is also cut from the same cloth as John, and was very forthright and accommodating to our specific financial needs. I plan on passing along this positive feedback to multiple friends and colleagues at the large local company I work for, and personally look forward to following up with John and the Doan Dealership down the road............ Randy Peters - Gates More
by rpeters
Employees Worked With
John Schneider, George Grass, John Schneider, George Grass
