West Broad Volkswagen

Jay and Brad at the West Broad AUDI dealership service department have provided me with the utmost customer service of any other car dealership that I have encountered. They are very polite, sincere and department have provided me with the utmost customer service of any other car dealership that I have encountered. They are very polite, sincere and professional with their work and are very thorough, as well. More

West Broad service dept is excellent. My S4 is 5+ years old w/ 90,000 miles and it drives better than the day I drove it off the lot. Brad Reichwein and crew make it easy to schedule appointments, insure t old w/ 90,000 miles and it drives better than the day I drove it off the lot. Brad Reichwein and crew make it easy to schedule appointments, insure the appropriate service is performed and take the time to explain what is being done and why. As a nice touch my car is usually washed and ready ahead of time. Overall the service area personnel are competent, friendly and easy to deal with. More

West Broad VW/Audi is top-notch when it comes to automobile service, parts, customer service, and professionalism. I would recommend them to anyone because they are very knowledgeable, pleasant, an automobile service, parts, customer service, and professionalism. I would recommend them to anyone because they are very knowledgeable, pleasant, and convenient. These comments apply to everyone encountered at the dealership, i.e., the receptionist, service representatives, mechanics, and Enterprise Rental representatives, especially JC. More

Brad Reichwein and his service team are always outstanding with service,accuracy,follow through and pofessionalism,very much noticed and appreciated. I will continue to utilize this team for all outstanding with service,accuracy,follow through and pofessionalism,very much noticed and appreciated. I will continue to utilize this team for all the service needs, and if i purchase a new vehicle, will but it fromthis dealership. More

The guys in the service department of west broad Audi rock! No matter the task, whether it's something simple as a tail light out or as complex as an unfortunate road fender bender, these guys always kno rock! No matter the task, whether it's something simple as a tail light out or as complex as an unfortunate road fender bender, these guys always know how to make you feel assured that the dealership would take good care of your needs. As a woman.. It always makes it better for me as a luxury car owner, knowing that these guys were a phone call away if I needed anything. Best service experience ever!! More

Generally a top-notch service experience at West broad Audi. Friendly, courteous, knowledgable staff. My car gets fixed right the first time, with the right parts, and an explanation is given about the re Audi. Friendly, courteous, knowledgable staff. My car gets fixed right the first time, with the right parts, and an explanation is given about the repair. The car is washed and cleaned in and out. Loaners are usually available when requested. Service Advisor Brad Reichwein is extremely knowledgable and helpful, and has gone beyond the call of duty when helping me purchase pre-owned Audis in the past, in addition to helping me maintain my current cars. I have recommended him to more than a few friends and will continue to do so. Jay has been helpful as well. More

It has been my pleasure to deal with West Broad Audi since I purchased my used A-4 from them 3 years ago. I have found both services managers Jay Mitchell and Brad Reichwein to be friendly, courteous an since I purchased my used A-4 from them 3 years ago. I have found both services managers Jay Mitchell and Brad Reichwein to be friendly, courteous and professional. This extends to the mechanics there that I have dealt with, especially Brock Kelly,whose maintenance diagnosis, repairs and advise have been "spot on." Since I have to drive 1.5 hours and wait while my car is being servised I have found that this culture extends to the entire dearership which is both spotless and welcoming. I highly recommend West Broad Audi, and I will continue to deal with them. George A Field More

West Broad Audi is both a great sales dealer and a superb service dealer. When I purchase my 2009 A4 from them it was the first new car purchase in over 25 years since I usually buy used from owners. Having service dealer. When I purchase my 2009 A4 from them it was the first new car purchase in over 25 years since I usually buy used from owners. Having worked in the car industry myself I was very pleased to see how clients were treated during the purchase experience, and found them very helpful in finding me the specific model appointed the way I requested. Ever since then they have been servicing my car and I have found them to be informative in discussing things that needed to be addressed, helpful in letting me know what could be done to obtain the performance level I desired, and overall just friendly as people to interact with as service proviers. They alwways alert me to anything that needs to be addressed that I may not have mentioned and they let me know the minute my car is ready for pickup. As someone that finds far too little real customer service in most businesses today I am completely satisfied with their support and have recommended them to others or severatl occassions. More

Overall experience is always pleasant. People are friendly and easy to reach by phone. I like that I'm dealing with the same people each time I'm visit for service. They always accomodate my schedule friendly and easy to reach by phone. I like that I'm dealing with the same people each time I'm visit for service. They always accomodate my schedule and give me accurate information about my service. The waiting area is comfortable with TV, coffee, snacks, nice seating and clean restrooms. No problems using my laptop while I wait. More

I have been utilizing this dealership since 2008. The Sales Staff, namely Mike Fetty has been very helpful and my family and I have purchased 2 Audi's and 1 VW from them. However, You only deal with the Sales Staff, namely Mike Fetty has been very helpful and my family and I have purchased 2 Audi's and 1 VW from them. However, You only deal with the sales staff at the point of sale, I wish to talk about the most important aspect of car ownership, and that is maintenance/services. About every 3-4 months or so, for the last four years it has been my pleasure to have my 2007 Audi A4 or 2011 Q5 Serviced at this dealership with the "Audi-care plan" which includes a loaner car. Mr. Brad Reichwein is the consummate professional, always taking the extra time to ensure that my drop off is well documented, any of my concerns are quickly addressed, and the car is always returned when promised. For Example, one time the A4 had a recall on an engine part and the dash board fan switch was inop. Brad ensured that the parts were "overnighted" and I kept the loaner car for one extra day with no issues. My Wife and I plan on buying our "dream" cars from this dealership (S-5 and A-8) mostly due to the fact that we know they will be well maintained by Brad and the "Tech team" at West Broad Audi More