West Broad Volkswagen

I purchased my first Audi A-6 in 2007 and recently purchased a 2012 A-6, both from West Broad VW/Audi. I have used West Broad VW/Audi for all the service and repairs on both vehicles. Without doubt purchased a 2012 A-6, both from West Broad VW/Audi. I have used West Broad VW/Audi for all the service and repairs on both vehicles. Without doubt West Broad VW/Audi has provided the best service experience I have had in 35+ years of owning motor vehicles. My primary service representative, Brad Reichwein, is great - always responsive, helpful, thorough and courteous. The other service representatives, such as Jay, are likewise top notch in my experience. I like the fact I am provided information about possible service items to consider in addition to the reasons I bring my vehicle in for service, but am never pushed to get something I don't need. Fortunately, because of the high quality of the Audis I have owned, my visits to the dealership almost always involve routine service. The vehicle is always ready when promised and a loaner car is always made available. In sum, it's a pleasure to deal with the Audi service department at West Broad VW/Audi. More

I take my Audi A8 into this dealer to have it serviced everytime. They are always accomidating when it comes to loaners and the customer service is exceptional! I DON'T feel like I'm being scammed or li everytime. They are always accomidating when it comes to loaners and the customer service is exceptional! I DON'T feel like I'm being scammed or like they are trying to pull the wool over my eyes when it comes to service. I would definitely recommend this dealership for servicing needs. More

It is great to have a garage that knows your name and your car even when you only visit a few times per year. The prices are unfortunately high, but I'm willing to pay a bit extra for the reliable servi your car even when you only visit a few times per year. The prices are unfortunately high, but I'm willing to pay a bit extra for the reliable service and loaner cars. More

The staff at West Broad Audi is so friendly, knowledgeable, and helpful. They really go out of their way to make their clients happy, from fitting in a last minute service appointment to making knowledgeable, and helpful. They really go out of their way to make their clients happy, from fitting in a last minute service appointment to making sure I have a loaner car to drive. I have purchased two cars from West Broad Audi, my Mom has gotten her last 2 cars from there, and my sister has purchased her car from West Broad Audi. We all get work done on our cars exclusively at the dealership. I can always trust the service department to tell me what work needs to be done, versus add ons that are not essential. I also cannot say enough positive things about the sales team. Specifically Ashley Blunt. He is an expert on all Audi models, has a friendly out going personality, and is definitely NOT a pushy sales person. I highly recommend the team at West Broad Audi to anyone who wants to work with honest, friendly, helpful people. More

Great service staff!!! Jay and his team know me well as a customer and always very friendly when providing service. They are very knowledgeable about their product and clear when explaining different opti a customer and always very friendly when providing service. They are very knowledgeable about their product and clear when explaining different options. I will be an Audi person for life. More

A quick note to recognize a valuable asset to the West Broad Audi team. each time I have visited the dealership for service, Brad Reichwein has gone above and beyond to ensure I have a great experience. H Broad Audi team. each time I have visited the dealership for service, Brad Reichwein has gone above and beyond to ensure I have a great experience. He is very knowledgeable and thorough and he always leaves me with a feeling of importance and value for patronizing your dealership. Brad is a great part of why I will consider buying an Audi again. Thank you Brad for making me feel special! John Palmen More

I became familiar with West Broad Audi when the owner of my company purchased the A3 I am driving. I live and work in Northern Virginia and have had less than stellar experiences with the local Audi dealers my company purchased the A3 I am driving. I live and work in Northern Virginia and have had less than stellar experiences with the local Audi dealerships. The sales and service people at West Broad have been more than helpful and some of the most service oriented people I have had the pleasure to deal with. I am the service Manager at very service oriented company and I feel excellent service is mostly a thing of the past. I am pleased to say that Brad Reichwein has provided me with such excellent service that I travel over an hour and a half to get my car serviced every time it needs it and has renewed my faith that ther is still a company that values excellent customer service. More

Both Jay and Brad are very knowlegable about the Audi product and always very courteous upon servicing my vehicle. Always greet you by name and have service completed in a timely manner.Whenever I call product and always very courteous upon servicing my vehicle. Always greet you by name and have service completed in a timely manner.Whenever I call in with a question about my A8, they are ready to help my concern. Would highly recommend the Audi product and the great service and personel at the dealership. More

Brad and the entire staff are fantastic to work with. Yes...Audi parts get quite outrageous in pricing...but you should know that prior to purchasing one. Thank you! Yes...Audi parts get quite outrageous in pricing...but you should know that prior to purchasing one. Thank you! More

Brad R. immediately accepts our car for service and solves any problem without hesitation. He will call with any possible problems and allow us options. I would highly recommend service at this Audi f solves any problem without hesitation. He will call with any possible problems and allow us options. I would highly recommend service at this Audi for its friendliness and high level of expertise. Our sales person, Ashley B., is without hesitation always "on top of his game". He is assiduous with his work and quite friendly. More