West Broad Hyundai

I am very disappointed with the service. Our Equus has been in the service department for almost 4 weeks and they still don't know what is wrong with it. We were told they could not get to i Our Equus has been in the service department for almost 4 weeks and they still don't know what is wrong with it. We were told they could not get to it the first week. The second week they called and asked for permission to perform additional diagnostics which totaled over 500 dollars. Week 3 we were told they had not had a chance to look at it again, but they were going to. Week 4 we have still not received a call concerning our vehicle. I ask for the General Manager's mailing address, if different from the business mailing address, and I was told no mail is delivered to the actual store but to their accounting department. I was also told I could not have the P. O. Box mailing address unless it was authorized. I am waiting for the General Manager to return my call. More

When I first started visiting this dealership in 2019, the service department was wonderful. It looks like with their building's new improvements, there's been a change of staffing, and now who they have the service department was wonderful. It looks like with their building's new improvements, there's been a change of staffing, and now who they have doing your check-ins are rude, cut you off when you are speaking and don't want to listen to any explanations you may have regarding the vehicle. If you don't want my business, I can always go somewhere else that will take my money. I don't need to be treated like I'm less than. More

I bought a car about 9 months ago. 4 months later the car needs a new engine. This dealership has conned me and sold me a car they knew did not work. I had to replace the tires 2 month 4 months later the car needs a new engine. This dealership has conned me and sold me a car they knew did not work. I had to replace the tires 2 months after I bought and there response was that they had no idea. Please avoid this dealership and look for other places to buy your vehicle! More

Starting with the first salesman when asked about test drive sure let’s drive around the lot. Then doesn’t call back , so can put down deposit so second salesman place deposit over phone . No follow up ca drive sure let’s drive around the lot. Then doesn’t call back , so can put down deposit so second salesman place deposit over phone . No follow up calls update while waiting so call to get update , another sales answers ask for seconds contact info they say I can help. Talk about place on wait list and explain when place deposit they notify Hyundai of order , they build then ship to dealer, interesting. Ask for seconds contact info again oh just call me and gives their name and number . Luckily competitor gets vehicle first so purchase there. Deposit refundable for any reason call on Thursday ,have to have finance manager process they will take care of it . Monday card company has nothing in process so call again. They tell us takes few days to show, yes we know this but has been 5 days oh woops we will,process now . Fiasco start to finish , unprofessional, inept and no concern for customer. Glad found a competitor that sales was very professional , called with update and walked us thru process easily . Recommend stay clear of this nightmare . More

They charge $1500 for a pre-applied "nano diamond" coating. I asked for more information on the coating (there are some that are well worth this and some that you should pay to remove immediately) and coating. I asked for more information on the coating (there are some that are well worth this and some that you should pay to remove immediately) and where it is applied since that wasn't mentioned anywhere. I said I wasn't interested in providing contact info but just wanted a little info. They immediately asked me for contact information like they didn't hear me. When I refused they ended the conversation. Just another scammer who only wants customers who don't ask questions. More

Possibly worst dealer in the nation. Sales does not give any updates on vehicles and if they tell you you are the first for a certain vehicle they lie just to take deposits. Sales does not give any updates on vehicles and if they tell you you are the first for a certain vehicle they lie just to take deposits. More