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West Broad Hyundai
Henrico, VA
446 Reviews
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446 Reviews of West Broad Hyundai
January 31, 2014
Had my oil changed. They overfilled it, to the point where it was .5" to 1" about the F line on the dipstick. Before I left and even checked behind them I asked for the left over oil that i brought in ( where it was .5" to 1" about the F line on the dipstick. Before I left and even checked behind them I asked for the left over oil that i brought in (I bring my own. FYI). There was none and they said that 4 quart filled it perfectly to the F line. Strange since the car hold less than 4. I left and went home and checked that their were no leaks, over or under filled, etc. That is when I found out that is was way over filled and that not only did they no it wrong that they lied to my face about it. You cannot trust the Techs nor any of the service people here. They may seems nice, but wait till you have an issue and have to speak to a service or general manager about it. Some of the rudest people I have talked to. They try to confront you, belittle you, and try to make it seems like you are at fault. AWFUL. Just don't go here, You can still get treated like crap and get defective service at Jiffy Lube or wherever for half the price! More
by DWilliamson5002
Employees Worked With
Paul, Beverly, Danny
April 30, 2013
I recently bought a 2013 Genesis Coupe from West Broad Hyundai and left a very satisfied customer. Usually I am wary of car salesmen, but Chester Wisniewski, who helped me with my purchase, gave me honest Hyundai and left a very satisfied customer. Usually I am wary of car salesmen, but Chester Wisniewski, who helped me with my purchase, gave me honest answers to all of my questions, worked hard to get me the deal I wanted, remained helpful throughout the entire process, and best of all-- he wasn't pushy! He even went out of his way to assist me with getting my old car home after I had bought the new one. It was exactly the kind of car buying experience I had hoped for. Thanks, Chester! More
by NadiaR
Employees Worked With
Chester Wisniewski
July 24, 2012
Everything went well with the sales interaction until toward the end, when, after having shaken hands on a price and signed papers with that price, the salesperson comes to me and says they need another toward the end, when, after having shaken hands on a price and signed papers with that price, the salesperson comes to me and says they need another $1000 from me. More
by rarice84
Employees Worked With
Bill and Stan
July 10, 2012
Went in to see about getting a used vehicle. Got the impression I was bothering the finance manager because I did not have $2000 cash to put down. He kept telling me he would call me back several times impression I was bothering the finance manager because I did not have $2000 cash to put down. He kept telling me he would call me back several times and never followed up. Purchased a vehicle from CarMax instead. More
by Di1H
Employees Worked With
Kevin Johnson
August 08, 2011
I had such a great experience with West Broad Hyundai. I live 4 hours away and did the deal over the phone with Andrew and 2 years later, I couldn't be any more pleased with their sales and service. They h live 4 hours away and did the deal over the phone with Andrew and 2 years later, I couldn't be any more pleased with their sales and service. They have been GREAT to work with. I highly recommend them. More
by Lauren611
Employees Worked With
Andrew Getshall
December 31, 2010
unfortunately, Sales reps at this location have poor inter-personal communication skills and lack of sales experience. They should learn how to talk with customers first, rather jump in to demonstrate t inter-personal communication skills and lack of sales experience. They should learn how to talk with customers first, rather jump in to demonstrate their cheap sales tricks. How dare a Sales rep can call a customer a 'JOCKER' on his face itself? That too, when the same customer brought another (new) customer & bringing them business? instead of learning about how better should they do business, sales reps making making fun of (Returning) customers and making offending statements. This is not just ridiculous, but also damaging to Hundai brand. Hopefully, the management will pay attention soon before it cost them much. Sales reps: Take a piece of advice.. Don't laugh at customer, when they're making multiple trips to buy a car. Eventually, they get a good car, and hopefully, they may save some money too for their family end of the day. You've to laugh at yourself, if you can't sell the car to a customer, and earn no money for yourself, nor for your family. If customer not buying cars from your location, you're remaining as jocker, not customer. Please mind it. If customer spending money on buying new cars, you should mind that the same customer is giving you life, and a smile to your family. Hope you realize it soon. More
by rsgon
Employees Worked With
Rall
