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West Broad Hyundai
Henrico, VA
446 Reviews
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446 Reviews of West Broad Hyundai
June 25, 2020
Took my mother in laws car in for the same problem service 3 times. 3 times THEY did not repair the problem and charged me more each time for their mistake diagnosis. Elevated to the General Manage service 3 times. 3 times THEY did not repair the problem and charged me more each time for their mistake diagnosis. Elevated to the General Manager. Said come pick up the santa fe. We can't figure it out!!! 1600 later and the check engine light is still on. Please people. Do not buy from this terrible dealership or page auto group. I will do my best to make sure my friends and family never shop there. Buyer beware!! More
by Brentk
Employees Worked With
General manager, service writer and service mgr. All useless and uncaring for my 80 year old mother in law.
April 09, 2020
Granddaughter came into your service department to get a state inspection, he said it would take six hundred dollars to take care of her problems. Two filter, alignment, windshield wipers and rejected her. state inspection, he said it would take six hundred dollars to take care of her problems. Two filter, alignment, windshield wipers and rejected her. So I find it hard to believe that a mechanic would do that anytime let alone with everything else we have going on. When in fact the only thing she needed was windshield wipers. It doesn’t surprise me that your rating is 2 in my opinion should be 0. Maybe it was because she was a young female. R Wheeler More
by conniewheeler
Employees Worked With
Service
February 16, 2020
I have had a good experience dealing with Andrew (internet sales manager). He has been very informative and attentive of my needs as well as gone far out of his way to make sure I have been taken ca (internet sales manager). He has been very informative and attentive of my needs as well as gone far out of his way to make sure I have been taken care of as much as possible. I did have a slight hiccup when trying to test drive a vehicle due to the fact that it sold and the sales rep I was working with was sick at the time we scheduled the test drive and unable to inform me that it had sold. In his stead, Andrew has done everything possible to help me locate and secure what I am in the market for. More
by trickiegt
Employees Worked With
Andrew
February 10, 2020
Worst Service Rep ever!!!!!! My son was directed to take his vehicle to West Broad Hyundai for warranty service. They held his vehicle for almost 3 weeks with nothing being done t My son was directed to take his vehicle to West Broad Hyundai for warranty service. They held his vehicle for almost 3 weeks with nothing being done to it. Week two we got a call saying that the engine would be taken apart that Monday. On Thursday my son called just to hear JASON MANN tell him that it wouldn't be until the middle of the third week before anything could be done. FURIOUS is an understatement. I was calling the General Manager, the Warranty company and anyone one else that i could think of. His car has not been touched to this day. My next step is the News Station because customer service is a foreign language to them. Beyond Pissed!!!! More
by shondabarr54
Employees Worked With
JASON MANN worst service person ever!!!!!!!
July 17, 2018
Buyer review I bought my 2013 only 1 previous owner hyundai sonata in 2017 with only 23,000 miles on it . To me this was the buy of a lifetime , I just absolute I bought my 2013 only 1 previous owner hyundai sonata in 2017 with only 23,000 miles on it . To me this was the buy of a lifetime , I just absolutely loved the car. Until 60,551 miles later I found myself broke down on the side of the road. Since i kept up with maintaince on it . I figured it was minor , to my surprise I need a whole engine . Seeing that the car is in good shape and that I basically just bought I call the dealership and it's nothing they can do since they said my warranty ended at 60,000 miles . Being that I am a single mother this is heartbreaking and I'm forced to make payments on a car that doesn't work. This is outrageous and they showed no compassion to my situation. I wish there was a way I could solve this. More
by Colorsmyheart
Employees Worked With
I'm not sure it was several people that worked with me
December 24, 2017
Always satisfied at West Broad Hyundai. Back in 2005 I purchased a 2005 Hyundai Tucson and was very satisfied with sales and service at that time. Through 2005 and 2017 My Tucson gave me gre Back in 2005 I purchased a 2005 Hyundai Tucson and was very satisfied with sales and service at that time. Through 2005 and 2017 My Tucson gave me great reliability! Now that it's 2017, I've just purchased a 2017 Hyundai Tucson, Sales experience at this dealership again was top notch, I expect the service department will meet my expectations and I'm very comfortable that again I purchased a very, very reliable vehicle. More
by carljhirtzel
Verified CustomerEmployees Worked With
Bobby Smith
December 23, 2017
My awesome car buying experience I felt the salesperson and finance department were awesome the dealership made me want to tell everyone about my experience Chad Taylor and Kevin John I felt the salesperson and finance department were awesome the dealership made me want to tell everyone about my experience Chad Taylor and Kevin Johnson went above beyond expectations to get me into a vehicle that will last me a long time within my price range More
by nakeishaholliday
Employees Worked With
Chad Taylor
December 17, 2017
Great experience If you want a dealership that makes everything smooth and easy, West Broad Hyundai is the place for you. The sales department is eager to help and the If you want a dealership that makes everything smooth and easy, West Broad Hyundai is the place for you. The sales department is eager to help and the finance department is very efficient and helpful. More
by johnwebb332
Employees Worked With
James Doncaster, Arek Tupko
December 16, 2017
Great Transaction My experience at the dealership was straightforward and swift. Thank you for making this simple. My salesperson was personable and not pushy. Love m My experience at the dealership was straightforward and swift. Thank you for making this simple. My salesperson was personable and not pushy. Love my new car. More
by jessica.aber
Employees Worked With
Bill
December 15, 2017
Mark’s 2017 Genesis The process was excellent and the service and follow up was superior. I would highly recommend Scott Gregory and the Broad Street Hyundai Dealership t The process was excellent and the service and follow up was superior. I would highly recommend Scott Gregory and the Broad Street Hyundai Dealership to anyone looking to buy or lease a vehicle. More
by mstichter
Employees Worked With
Scott Gregory.
