Walser Buick GMC Bloomington

The communication was excellant! They helped me use the insurance. Which was really needed. Thanks They helped me use the insurance. Which was really needed. Thanks More

Terrible experience in service department. Would not honor an oil leak warranty claim. Timing cover leaking oil. I was told there is a difference between a “seep” and a leak. Im guessing they Would not honor an oil leak warranty claim. Timing cover leaking oil. I was told there is a difference between a “seep” and a leak. Im guessing they don’t want to fix it because it’s 20 hours of labor out of their own pocket/warranty. On top of this disaster, waited 2.5 hours in waiting area for a “rental” from a rental company when I had requested one from the dealer and was told I would get one. Upon picking up my vehicle which had no work completed on it, I was given back a key fob with a key fob shell that was not mine and completely different than an OEM one. (Even have pictures to prove) and dealership denied any involvement. Also had a 2 month old tire pressure sensor magically go from working to not working in the time of dropping it off and picking it up, they also claimed no fault in that. I have purchased two vehicles from Walser and will not purchase one again from here. More

Great service experience at Walser Buick GMC. Patrick did a great job with communication. They repaired my truck faster then expected and Kelly did an excellent job performing the repair. Than Patrick did a great job with communication. They repaired my truck faster then expected and Kelly did an excellent job performing the repair. Thank you! More

Sales process was smooth, but had some agreements up on sale about fixing some things on the truck I purchased and scheduling has been a nightmare with multiple unreturned calls and text messages. sale about fixing some things on the truck I purchased and scheduling has been a nightmare with multiple unreturned calls and text messages. More

Our advisor was extremely helpful, knowledgeable and understanding. He helped us work through an issue stemming from another dealership and took the time to get us what we needed. understanding. He helped us work through an issue stemming from another dealership and took the time to get us what we needed. More

Please quit nagging me. I have already responded. Please quit nagging me. I have already responded. I have already responded. Please quit nagging me. I have already responded. More

Most everything was great the salesman Adam was excellent explained thing thought the only thing we had a issue with was the clean up was not great spent time at home cleaning the inside with a vacuum and th explained thing thought the only thing we had a issue with was the clean up was not great spent time at home cleaning the inside with a vacuum and then doing the outside More

The staff at Walser were friendly and knowledgeable. Answered all my questions, before and after my purchase. Appreciated the no pressure sales approach. Answered all my questions, before and after my purchase. Appreciated the no pressure sales approach. More

Friendly, helped with possible options on vehicles. Trained and explained all the bells & whistles on new car. Explained all the extras for protections available. Trained and explained all the bells & whistles on new car. Explained all the extras for protections available. More

This was our fourth new Chevrolet/GMC truck and by comparison our experience at Walser was not only better, but it was outstanding. Our salesman Tyler was polite and friendly; he quickly pulled up the comparison our experience at Walser was not only better, but it was outstanding. Our salesman Tyler was polite and friendly; he quickly pulled up the new 3500 HD for a test drive, was knowledgeable about the trucks features and took time to explain the details of the infotainment system. The truck was a good fit for our needs, and we decided to purchase it. Tyler worked after the normal Walser hours to get the GMC running boars we wanted added to the purchase. We like the peace of mind that the Walser free extended powertrain warrantee provides. Thanks! Roger & Sherri More