Walker Acura

Service on my RDX Easy to make appointment on internet. Work was quickly completed for a good price. My car was then washed and it was a very easy way to get things don Easy to make appointment on internet. Work was quickly completed for a good price. My car was then washed and it was a very easy way to get things done More

Great customer You guys was awesome fast it was it was just great just being here. Y’all are my first choice from now on love y’all God Bless You guys was awesome fast it was it was just great just being here. Y’all are my first choice from now on love y’all God Bless More

The best experience ever. I just brought a 2018 Acura RDX on last night.James McClinton was awesome.He paid attention to all the specifics that i wanted and needed.He was so n I just brought a 2018 Acura RDX on last night.James McClinton was awesome.He paid attention to all the specifics that i wanted and needed.He was so nice and even provided drinks for me and my family.I purchased this RDX from Acura because of James.He really took his time with me and gave the price.Kudos to him. More

Great people very professional Wanda Francois and James were very helpful, And patient They are a terrific team. All staff were helpful and pleasant. Wanda leased us our first Acur Wanda Francois and James were very helpful, And patient They are a terrific team. All staff were helpful and pleasant. Wanda leased us our first Acura and is why we returned. She quite the professional. More

“Miscommunication” lays blame on customer Danielle was my service tech. As I pulled up this morning I had already unloaded all of my items from my car, with full hands I am asked to drive my c Danielle was my service tech. As I pulled up this morning I had already unloaded all of my items from my car, with full hands I am asked to drive my car into the service bay... why they couldn’t move my car 20 yards rather than impositioning me (I pulled up behind a car blocking one lane of the service bay) is beyond me. Nevertheless danielle greeted me with a happiness that seemed forced and out of obligation. I scheduled a pick up from my work to bring me back to the dealership and emailed at 2pm that I no longer needed picked up and asked danielle to call or text me ( I specifically requested communication) to verify my cancellation. At 3:22pm danielle calls to confirm that I will still be picked up at 4pm. I asked the ETA of the driver and she said at or right after 4pm. I had never received a call from danielle prior to that to confirm my cancellation so I assumed we were all set at 3:22 for them to pick me up from work, she verified the address and took my cell number . At 4:30 I call Bc I had not seen my driver. the operator told me I wasn’t being picked up because of an email I sent. You can imagine my concern Bc one hour prior danielle personally confirmed my pick up. When I got to the dealership danielle proceeded to talk over my conversation with Cindy about what happened. Argued with me about the time I sent the email and suggested that I should have called.......... I EMAILED AND CONFIRMED WITH HER PERSONALLY THAT I WOULD BE PICKED UP. why would I call again. There was never an apology. The sad part is I will have to work with walker Acura and danielle again because there isn’t an alternate dealership in the city. Ultra frustrating. Mistakes happen and I get it, but the way I was handled after the incident was more insulting that the actual event. There was ZERO service recovery. More

Purchase Experience I just purchased a 2001 Lexus GS 430. It was a very pleasant environment with non-aggressive salesmen. I made an offer, which was considerably low I just purchased a 2001 Lexus GS 430. It was a very pleasant environment with non-aggressive salesmen. I made an offer, which was considerably lower than the advertised price; and without the exasperating haggle, my offer was accepted. And (for a change), their advertised photo's were exactly the same as the up close photo's. More

Terrible customer service I can't believe that some of the employees can be so inept. If I hadn't purchased the prepaid service, I would never go back. I can't believe that some of the employees can be so inept. If I hadn't purchased the prepaid service, I would never go back. More

Excellent service I'm very satisfied with the new management of the service department,. The maintenance service of my car has always been done in this dealer, but th I'm very satisfied with the new management of the service department,. The maintenance service of my car has always been done in this dealer, but the customer experience,, and support was much better this time. Excellent quality and excellent job Mr Gathercole. More

Awesome This experience was like no other. My saleswoman was articulate, transparent, and kind. I would highly recommend this dealership to anyone! She looke This experience was like no other. My saleswoman was articulate, transparent, and kind. I would highly recommend this dealership to anyone! She looked out for me as if I was her daughter, but we are NOT related! I appreciate that! More

It was awesome This was a awesome experience . We were treated fair on the purchase of our accura. Mike made the experience very easy. I would buy here again in the This was a awesome experience . We were treated fair on the purchase of our accura. Mike made the experience very easy. I would buy here again in the future. More