Wade Ford

My Purchase I would recommend Wade Ford to anyone who needs a new car or truck. My experience has always been awesome. I have had dealings with several of the s I would recommend Wade Ford to anyone who needs a new car or truck. My experience has always been awesome. I have had dealings with several of the salesman as well as the General Sales Manager and it has always been professional and no pressure. I really like the following, The ease of the process. Great people to work with. More

Top 5 reasons not to do business with WADE Ford Atlanta! Top 5 reasons not to do business with WADE Ford Atlanta! I’m an Active duty service member who has spent the last 14 years in the military and endure Top 5 reasons not to do business with WADE Ford Atlanta! I’m an Active duty service member who has spent the last 14 years in the military and endured numerous combat deployments over the years. I have yet to encounter the level of annoyance that I experienced at Wade Ford Atlanta. My fiancée and I was in the market for an SUV because we are currently in the process of starting our family. We had been looking for a vehicle for some time and decided that it would be best to commit to buying at the end of the year due to the sales that occur then. We settled on the new Ford Explorer and decided on January 2, 2014 to purchase it after being approved for financing from our bank. We saw that Wade Ford had the vehicle we were interested and made the trek to the dealership after looking over the specifications online. We also, had my fiancées vehicle to trade in which was in good condition with low miles. As we arrived at the dealership my top 5 reasons was unveiled. 1. Unscrupulous Business Practice Upon arrival, we began talking to the sales rep we spoke to on the phone about the vehicle. He started asking the normal question such as financing, pricing, etc. I told him we had financing and we were hoping to get the vehicle for this price out the door with trade. At this moment we were willing to give the dealership the value that they posted on their site for the vehicle. The sales person came back with paperwork that presented a price $1000 more than was on their site. We asked why and he said that it was a special they had and it doesn’t apply in our case. We went back and forth and still couldn’t get a proper answer. So we let it go because we wanted the vehicle. In any case, they were supposedly assessing our trade as well. This brings me to my next reason. 2. Unjust Evaluation So while we were sitting with the sales person, he asked for the keys to my fiancée vehicle which we obliged and gave to him. We saw this fat scruffy guy jump into the car and drove off for about 5 minutes and returned. When he returned it was about the time that the salesperson went to do our paperwork. The salesperson came back about 10minutes later and presented a low ball offer for our vehicle. Now don’t get me wrong I’m not expecting to get top dollar at the dealer but, I’m also not expecting to get a “cash for clunker” offer either because her vehicle was by far not a clunker. In any case we were able to get the vehicle traded for a price that will allow us to compensate somewhat for the $1000 increase they all of a sudden decided that we were not eligible for. It was time to do paperwork which brings me into my next reason not to do business with Wade Ford. 3. Dishonesty from employees We were escorted into a trailer to their finance guy Cedric Ruff. I remember his name because I genuinely felt this guy was a low ball in many cases. This gentleman began shuffling paperwork in front of my fiancée and me without explanation. As we read the paperwork he began getting impatient on top of that my fiancée was curious how can someone who seemed sketchy as the best word becomes the finance director. He said he was fortunate and pretty much didn’t give us an answer. After signing the paperwork, we realized that Mr. Ruff added a 3rd party warranty to our purchase vs. offering a Ford ESP warranty which by the way is much cheaper. We asked for it to remove and it seemed he felt inconvenience by our request. We later left and called the Ford ESP hotline and was able to get a maintenance warranty and a vehicle warranty for $500 less than that of what we was being offered by Mr. Cedric Ruff. 4. Unreliable Customer Service As everyone knows it is the dealership responsibility to facilitate the registration of the vehicle with the DMV in most cases. I purchased my car on January 2, 2014 and received a call on January 28, 2014 from Wade Ford asking for some more information in order to process my paperwork for my tags. At this point I became nervous because my tag expires in about 5 days. I provided the documents and then asked what was wrong. They said that we needed the documents to process your tags and title. I called back and asked why only now you all contacting me. They said that it had to do with the storm that shutdown Atlanta for 2 days that presented a delay. Now I don’t know but, that appeared to be a very dishonest answer especially because I bought the vehicle on January 2. 5. Evasive Actions to answer question Which brings me to now February 6th, 2014; I have yet to receive my tags and have made several trips to Wade Ford asking why this is. Only to be told by Mr. Cedric Ruff that it’s not his fault and blamed it on the salesperson who actually went out of his way to sell me the vehicle. In addition, I have a brand new vehicle that I’m not able to drive because of expired temporary tags. I’ve called the dealership several times and have yet to receive a call back from Mr. Ruff. I called there tags and title department spoke to a lady name Nancy who told me that there appeared to be a delay on my paperwork from the Fulton County DMV and it will take 2 days to get the document from a place less 25 minutes from the dealership. In closing, as you can see from some previous reviews there seems to be a pattern. This experience has deterred me from even wanting to purchase a Ford vehicle again in the future. All I can say is, BUYER BEWARE!!!! SHOP AT YOUR OWN RISK!! More

We found a Ford Escape on Auto Trader on 05Oct2013 that matched our criteria and within but at the top of our budget at $15998. We put in a request for further information thru the Auto Trader website. Rec matched our criteria and within but at the top of our budget at $15998. We put in a request for further information thru the Auto Trader website. Received a reply same day from salesman Creed saying that he would get us further information on Mon 07Oct as the vehicle was not on the lot yet. On Monday we received the requested information in the form of a personalized video. (nice touch!) We communicated back and forth with Creed all week being told that it was a Certified Preowned Vehicle and when we asked he told us that there would be some wiggle room with the price. Mid-week we made an appointment to test drive it on Sat 12Oct. Late Fri night as we were firming up our plans for the next day we went online and again viewed the vehicle, which had not changed. Sat we called to confirm that it was still there before making the 170 mile (each way) drive to see the vehicle. We arrived and looked over the vehicle noticing a couple small dents and that the tires had dry-rot. We drove the vehicle and decided that if the price could be adjusted down slightly that we would buy it. We talked to Creed about those issues and went inside while he talked to his manager, Danny Pereira. He came and got us from the lobby and told us that we would need to talk to Danny, the Sales Manager. We went into Danny's office and my husband confirmed that Danny was indeed "the boss". Danny commented that the vehicle had just gone on their website that day (lie). When we refuted that with the fact we had been talking to Creed about it for a week, he finally admitted that it had been 8 days. Then told us they just got it on their lot that day (another lie!). Danny handed us a pricing paper listing the price of the vehicle as $16877 plus taxes & fees (misc fees of $264 and document fees of $599). We questioned that the price of the vehicle did not match what it had been listed for online or what was marked on the windshield of the vehicle. Danny said "Well that's the price online". When we said that's not what it was on AutoTrader, he pulled up AutoTrader on his computer and said "That's the price on there now". He went on to say that "It's a Certified Pre-owned Vehicle and it costs us $500 just to certify it and we're not going to eat that". (But we had already been told that it was a Certified Pre-owned Vehicle at $15998.) My husband questioned him multiple times "So you are not going to honor the price that is marked on the windshield?" And Danny's response in a very condescending manner was an emphatic "No!" Not only were his attitude & customer service skills horrendous, the practice of increasing the price after all the communication we had on the vehicle and what was marked on the vehicle is terribly unethical. Be aware that if you are considering doing business with this dealership that they may change the price on you the day you are scheduled to view the vehicle and that they do not honor the price that they list on the vehicle. More