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Wade Ford

Smyrna, GA

Overview
Reviews
4.6
510 Reviews
Call Dealership (770) 436-1200

3860 South Cobb Drive

Smyrna, GA

30080

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Showing 510 reviews

November 16, 2025

I felt that the service team really took care of me especially the young lady that assisted me with my service. Sadly I didn't catch her name but she is wonderful and made me fwel that she had my inter More

by Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
It is a young lady there in fhe service depr
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Nov 17, 2025 -

Wade Ford responded

We are so grateful for your kind words, Cindy! We truly appreciate your business and will be sure to share your feedback with our service team here at Wade Ford. Come back and see us soon!

November 15, 2025

Wade Ford continues to provide excellent service to my vehicles. Thanks for your continued efforts to get it right the first time. More

by Wlucear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gen Tek
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Nov 17, 2025 -

Wade Ford responded

Thank you for your continued trust and loyalty! We truly value your business here at Wade Ford. We'll see you next time!

November 15, 2025

Best 60,000 mile check up. Significant improvement from my last visit. Very good communication, good use of technology and on time. Ruben was awesome to work with! More

by creker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
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Nov 17, 2025 -

Wade Ford responded

Thank you for sharing your five-star experience here at Wade Ford! We’re thrilled to hear that your checkup went smoothly and that you noticed a difference from your last visit. Ruben will be excited to hear your kind words, and we look forward to serving you again in the future. Until then, take care!

November 14, 2025

My overall experience at Wade Ford was excellent. The process was smooth, and everyone was helpful from start to finish. More

by mcclai17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan
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Nov 14, 2025 -

Wade Ford responded

We're thrilled to hear that our team provided top-notch service from start to finish here at Wade Ford! Thank you for choosing us. We truly appreciate your business and look forward to assisting you again down the road. Until then, travel safe!

November 12, 2025

Great customer service. Work done before promised. Will definitely be my go to for auto repair and maintenance. More

by maxine_mcgrath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Pineda
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Nov 12, 2025 -

Wade Ford responded

We are grateful to have earned your business, Maxine. Thank you for taking the time to leave us a review! Our team here at Wade Ford is excited about the opportunity to serve you again down the road!

November 12, 2025

Overcharged and lied. $480 to clear dirt from sensor. Said diagnosis fee would not be charged if work was done but charged for diagnosis and the work. Would not respond wh More

by Dee
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Fred, the service manager
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Nov 13, 2025 -

Wade Ford responded

Dee, This feedback is concerning, as we strive to provide honesty and transparency in every interaction. It’s regrettable to hear that you’ve had difficulty reaching us, and I would like the opportunity to speak with you directly to address your concerns. Please reach out to me at your convenience using the contact information below. Thank you, and I look forward to speaking with you soon. Fred Hunter - Service Director - fredhunter@lithia.com

November 10, 2025

Good appointment started. Friendly techs. Prompt service. I use them for all my service needs. More

by philliprcoleman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
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Nov 10, 2025 -

Wade Ford responded

Thank you for choosing Wade Ford! We truly appreciate your support and look forward to your next visit. Safe travels ahead!

November 10, 2025

Friendly service representative that are knowledgeable and courteous always. Beautiful cafe in waiting area, delicious food More

by caro7261951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie
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Nov 11, 2025 -

Wade Ford responded

Thank you for the glowing review! We are truly grateful to have you as a Wade Ford customer. We look forward to assisting you again at your next visit. Until then, take care!

November 05, 2025

Fred Hunter and Ruben Hernandez are a great team. They provided me an excellent experience with the repair of my truck. It was delivered on time and excellent workmanship. Great customer service. He More

by hermanhunter3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hunter, Ruben Hernandez
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Nov 06, 2025 -

Wade Ford responded

Herman, we're delighted to know that you had a smooth and efficient experience with us here at Wade Ford. It's great to see Fred and Ruben's excellent customer service skills highlighted in your review! We appreciate the kudos, and we'll be here ready to assist for any future needs. Safe travels!

November 04, 2025

Great service, speedy returns. Thankful for all they do - Sean Dunlap and Summer Oshields. Salute. More

by crprothro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Dunlap, Summer Oshields.
Report | Print
Nov 04, 2025 -

Wade Ford responded

Thank you for the five-star review. Sean and Summer will appreciate hearing that their efforts led to a great experience during your visit here at Wade Ford. We look forward to seeing you the next time your vehicle needs service!

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