Volkswagen of Salem - Service Center

Way overpriced tries to sell you things you don't need wanted to charge me over $150 to do my cabin air filter and cleaning went to a different dealership they sold me the cabin air filter for $32 and cha wanted to charge me over $150 to do my cabin air filter and cleaning went to a different dealership they sold me the cabin air filter for $32 and change and then the service writer installed it for me for no charge More

Worst experience I've had at a dealership. Little communication. First the repair was under warranty, then a couple hours into the repair it wasn't under warranty. David Quarels is the worst. Little communication. First the repair was under warranty, then a couple hours into the repair it wasn't under warranty. David Quarels is the worst. He claims he communicates, but I ended up doing most of the communication work. He says he'll get back to you, but days later you haven't heard anything. If it wasn't for the warranty being through Lithia Motors, I wouldn't go to VW of Salem. Absolutely the worst customer service I have experienced. Stay away from VW of Salem and especially David Quarels. He will continuously lie to you and never get the job done. I haven't tried the Honda or BMW, but will NEVER go back to VW of Salem, until David Quarels is gone. This is not the job for him. More

Very helpful, polite nice people Quality work. Just overall Great service. Very easy to deal with Just overall Great service. Very easy to deal with More

I feel like the service is the best possible for my vehicle. Especially considering the damage done in this past collision was potentially catastrophic. It’s invaluable to have someone who knows the de vehicle. Especially considering the damage done in this past collision was potentially catastrophic. It’s invaluable to have someone who knows the details of what exactly is needed to get the car back on the road. More

Josh was patient and attentive. We would all like more prompt parts availability from the manufacturer, but we were kept up to speed as that rare part became available. We would all like more prompt parts availability from the manufacturer, but we were kept up to speed as that rare part became available. More

They were fast, polite, and answered all my questions. I also appreciate the text message when I left a voicemail about making an appointment. I also appreciate the text message when I left a voicemail about making an appointment. More

A big cash grab, ran two diagnostic test then said I needed to replace the two parts of my car. Took it to a different place and all it needed were some screws to be retightened. needed to replace the two parts of my car. Took it to a different place and all it needed were some screws to be retightened. More

My seat after they try to fix for recall it is worse then it was before And they are supposed to wash and vacuum my car they did not wash and vacuum. it was before And they are supposed to wash and vacuum my car they did not wash and vacuum. More

They provide good customer service. They are friendly, and offer recommendations without too much pressure. They are friendly, and offer recommendations without too much pressure. More

Service is always prompt and performed as requested. Waiting area is welcoming and the text updates are appreciated. . Waiting area is welcoming and the text updates are appreciated. . More