Volkswagen of Salem - Service Center

My service guy was great! ! The service it self was horrible. Your mechanic called in sick. My appointment was Thursday. You had my car until Monday. On Friday I was told my oi ! The service it self was horrible. Your mechanic called in sick. My appointment was Thursday. You had my car until Monday. On Friday I was told my oil change was done but they did not know why the engine light was on. I would need to wait until Monday to find out. On Monday they told me they could not get the hood to open so the oil change was never done. I will not be retuning for any services moving forward. More

Professional service and great customer service. They treated us like one of the family. It was nice. They treated us like one of the family. It was nice. More

Brought my older Volkswagen in for a service. Got a laundry list of things that had to be done because they might fail in the future. Total was over twice the kbb value of the car. Took to an ind Got a laundry list of things that had to be done because they might fail in the future. Total was over twice the kbb value of the car. Took to an independent mechanic an got my issues solved for a fraction of the price and without the upsell. They also charge a “sales tax” that Oregon does not have to pass their corporate tax on to the consumer. More

Excellent follow up and communication with me during the entire process of servicing my car entire process of servicing my car More

I’ve been coming to the Volkswagen of Salem for over seven years. They’ve done both maintenance and repair on my three Volkswagens. The staff is knowledgeable, helpful, and all of the work has been top- seven years. They’ve done both maintenance and repair on my three Volkswagens. The staff is knowledgeable, helpful, and all of the work has been top-notch. I could not be more pleased! They have a fantastic online scheduling platform, and automated texts keep the customer notified real-time on where the vehicle is at during the service phase. However, unlike other dealerships, this service staff Is reachable via their own phones and reply very quickly. Sent from my iPhone More

Got my car back on the road after a catastrophic accident. Its running great now! Appreciate the quality work and help from Greg and Josh. accident. Its running great now! Appreciate the quality work and help from Greg and Josh. More

Great customer service, easy in and easy out -- reasonably priced. All personnel very friendly and helpful. Thank you! reasonably priced. All personnel very friendly and helpful. Thank you! More

This is the best service ever I have seen before and the currently available app for the mobile currently available app for the mobile More

Kept at dealership for 8 hours, made to feel forced to sign contract to hold the car being repaired. Sexual harassment onsite sign contract to hold the car being repaired. Sexual harassment onsite More

Excellent, prompt, and courteous service. Service writer was attentive and understanding of my concerns. I'm very pleased and happy with the work performed. Service writer was attentive and understanding of my concerns. I'm very pleased and happy with the work performed. More