Volkswagen of Salem - Service Center

Very good service and letting me know what additionally could be done I will contact them when I want it done could be done I will contact them when I want it done More

Quick and timely service. Good customer service from attending staff. Wait was what was stated it would be and waiting area was comfortable Good customer service from attending staff. Wait was what was stated it would be and waiting area was comfortable More

They got my oil change service done fast and asked did I have any concerns. They were willing to help if I had concerns. have any concerns. They were willing to help if I had concerns. More

I do not know who Matthew Reid is or was. It took three weeks to get the driver's window replaced. I had to chase it down. Said they had to detail the truck. They did not even bother to sham It took three weeks to get the driver's window replaced. I had to chase it down. Said they had to detail the truck. They did not even bother to shampoo the seats. They had my money, so why bother. Bought the truck on New Years Eve. Three hours in the dealership, even after making most of the transaction via text / telephone. More

Devin has always been polite and very helpful when I have gone into the service dept. It has been a very long wait both times I’ve brought my car in but when they had a loaner they let me borrow it. I don’t gone into the service dept. It has been a very long wait both times I’ve brought my car in but when they had a loaner they let me borrow it. I don’t live in Salem so that is greatly appreciated. More

By far the worst experience I have ever had with a certain car. First dealership/ Volkswagen I have ever used/owned and it’s completely useless. My recommendation to others is don’t get a Volkswagen a certain car. First dealership/ Volkswagen I have ever used/owned and it’s completely useless. My recommendation to others is don’t get a Volkswagen and don’t ever use their dealership services. I have gone in several times to figure out what the root of the problem is for my 2014 Volkswagen Jetta and to no hope or light in sight it’s still a problem. Terrible communication, terrible customer service. You guys have seriously put a sour taste in my mouth along with a decent size debt. I will never buy another Volkswagen. Ever. Thanks. More

The dealership was polite and seemed to have a general interest in resolving my issue. However, there was no resolution to my problem. The diagnosis I received was inconsistent with the stated problem and interest in resolving my issue. However, there was no resolution to my problem. The diagnosis I received was inconsistent with the stated problem and seemed to be more of a generic "replace everything until the problem goes away. They did offer me a reduced rate on the diagnostic fees, but the time my vehicle was at the dealership without having been worked on was unacceptable. More

The repair was done great. But they won't give you a break down of parts and labor so you don't really get the chance to price around for the best deal. Also said it was a 2 da But they won't give you a break down of parts and labor so you don't really get the chance to price around for the best deal. Also said it was a 2 day fix but kept my car for 15 days and kept pushing back the repair date. Total repair should have only been about 6 hours. More

Jordan is the Best Service writer! A pleasure to work with Her, Best VW Dealer in Oregon Mr. Miller A pleasure to work with Her, Best VW Dealer in Oregon Mr. Miller More

I am very pleased with not only the great service I received from Devin, but also that this service dept got my vehicle in on the last day of my 2 month warranty with 2 serious issues needing to be add received from Devin, but also that this service dept got my vehicle in on the last day of my 2 month warranty with 2 serious issues needing to be addressed. More