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Volkswagen of Salem - Service Center

Salem, OR

4.1
417 Reviews
Call Service Center (503) 400-6307

417 Reviews of Volkswagen of Salem - Service Center

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December 19, 2023

Tayler was great. Everyone was friendly. I do believe I was lied to or mislead twice during the process. More

by RUSH_JASON
Recommend Dealer
No
Employees Worked With
Matthew Reid
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Reid
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Dec 22, 2023 -

Volkswagen of Salem responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Jason, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 19, 2023

As I stated, it was a pleasant experience, the dealership was clean and well represented More

by DAVISCRONALD
Recommend Dealer
Yes
Employees Worked With
Greg
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Dec 19, 2023 -

Volkswagen of Salem responded

Thanks for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business, Ronald, and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 15, 2023

Always helpful and listening. David is always quick to help. And will tell you exactly what is happening. More

by TAYLERBARKER22
Recommend Dealer
Yes
Employees Worked With
David Quarles
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Dec 15, 2023 -

Volkswagen of Salem responded

Thank you for your very kind review, Tayler. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 15, 2023

Great customer service, and helpful. Greg and Josh go the extra mile for their customers. I’ve never had a bad experience here. More

by Bnb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh. 5 stars.
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Dec 17, 2023 -

Volkswagen of Salem responded

We are very happy to hear that Greg and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 14, 2023

Great customer service. Upon arrival I was helped right away. My service was very fast More

by MARSHA.QUARLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Quarles
Report | Print
Dec 15, 2023 -

Volkswagen of Salem responded

It's great to hear that we were able to help you out, Marsha. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 13, 2023

Greg has always gone above and beyond with communication and getting my service needs taken care of. Thanks for being a solid person I can trust! More

by JENNHILL
Recommend Dealer
Yes
Employees Worked With
Greg
Report | Print
Dec 13, 2023 -

Volkswagen of Salem responded

Thank you, Jenn! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 13, 2023

Great dealership. Only reason I didn't give a 5 was it would have been nice to get a fully charged ID-4 back More

by JEANLARAMIE
Recommend Dealer
Yes
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Dec 13, 2023 -

Volkswagen of Salem responded

Thanks, Jean, for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 10, 2023

Service was horrible had to call and get updates, was not kept in the loop for service of my car, had it for over a month and half a tank of gas was used for test drives More

by Charger
Recommend Dealer
No
Employees Worked With
David
Report | Print
Dec 13, 2023 -

Volkswagen of Salem responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 08, 2023

I had an issue with something and he went above and beyond to help me solve it as well as his teamates. Showed excellent customer service and high level of care. Thank you everyone at VW. More

by NATASHAEMERY.OREGONSTATE
Recommend Dealer
Yes
Employees Worked With
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Reid
Report | Print
Dec 10, 2023 -

Volkswagen of Salem responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 08, 2023

Very quick, excellent work Customer service was friendly and polite They cleaned my truck well More

by ALEX-MENDOZA
Recommend Dealer
Yes
Report | Print
Dec 10, 2023 -

Volkswagen of Salem responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Alex, and we are thrilled that you found your experience with us here at Volkswagen of Salem to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Gregory Bell Service Manager gbell@lithia.com

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