Volkswagen of Salem - Service Center

Enjoy visiting this work space. People are friendly and the waiting area is very nice and comfortable. People are friendly and the waiting area is very nice and comfortable. More

They are efficient, prompt and accommodating. I really appreciate the extra service of taking me and picking me up from my work. I really appreciate the extra service of taking me and picking me up from my work. More

Had good experience, just the wait time could be a little less but other than that it was ok less but other than that it was ok More

The dealership was Ok. But I was wondering if the mechanic caused some damage to my steering wheel bolts when he was attempting to remove the steering wheel. But I was wondering if the mechanic caused some damage to my steering wheel bolts when he was attempting to remove the steering wheel. More

The group tries to help as much as they can and finds ways to make sure you are informed and taken care of. ways to make sure you are informed and taken care of. More

The dealership is always welcoming. The staff is attentive & friendly, the lobby is well kept & offers great amenities amd the service is always great. The staff is attentive & friendly, the lobby is well kept & offers great amenities amd the service is always great. More

Very good first service experience on my Tiguan. Completed routine oil change service & repaired the oil leaks, replacing the oil pan and timing gear cover gaskets which were all covered under warra Completed routine oil change service & repaired the oil leaks, replacing the oil pan and timing gear cover gaskets which were all covered under warranty. Excellent customer service from all! More

Quality job on the service. Amazing job on the car wash. Nice show room to wait in. Amazing job on the car wash. Nice show room to wait in. More

Kept me informed of the work and costs. Work was done in timely manner. THANK you Work was done in timely manner. THANK you More

I only have had a problem with the service department. I brought my F350 which I purchased from them in because one of the motors for a mirror went bad. They were to check on an extended warranty to see i I brought my F350 which I purchased from them in because one of the motors for a mirror went bad. They were to check on an extended warranty to see if it would be covered and to order the parts. I waited over a week and a half for an answer. Finally after 3 repeated calls with no call back and 2 weeks later I was told that it would be covered and that they would order the part but it would take another 5 to 10 days to get it in. I feel like my problem was just forgotten about and frustrated with not having my calls being returned. More