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Volkswagen of Salem - Service Center

Salem, OR

4.2
366 Reviews
Call Service Center (503) 400-6307

366 Reviews of Volkswagen of Salem - Service Center

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February 07, 2024

Attentive staff and premium service Timely repairs and excellent pricing. Competitive and fair Honest and upfront More

by lolah5
Recommend Dealer
Yes
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Feb 08, 2024 -

Volkswagen of Salem responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 07, 2024

The follow up was really good and they were able to finally get my jeep repaired despite issues that were not their fault. More

by PWOO067
Recommend Dealer
Yes
Employees Worked With
Josh in the Service Department
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Jul 05, 2024 -

Volkswagen of Salem responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 05, 2024

I don't like the sales people attempting to get you to buy services you don't need. Just do the work I ask you to do nothing else. More

by RANDSTOY17
Recommend Dealer
No
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Feb 08, 2024 -

Volkswagen of Salem responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 05, 2024

Friendly customer service. Fairly quick. Clean building Thanks for the coffee. I enjoyed it. Thanks More

by ERINNAGOODWIN
Recommend Dealer
Yes
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Feb 06, 2024 -

Volkswagen of Salem responded

Erinna, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 03, 2024

Very understanding and helpful They squeezed me in when I didn't have an appointment and fixed my car. Very appreciative More

by hockeygreat98
Recommend Dealer
Yes
Employees Worked With
David? I think his name was
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Feb 05, 2024 -

Volkswagen of Salem responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 02, 2024

Brought in my car to get the clock spring fixed. It was done way faster than I thought it would be. More

by WP.EMAILS
Recommend Dealer
Yes
Employees Worked With
Some dude
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Feb 05, 2024 -

Volkswagen of Salem responded

Thank you for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Gregory Bell Service Manager gbell@lithia.com

January 31, 2024

I recently had an issue with the spare tire on my VW Touareg while travelling and called this dealer and was encouraged to come in to solve my problem. The Service Department sluffed me off to Parts who More

by bradivens54
Recommend Dealer
No
Employees Worked With
Gregory Bell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2024 -

Volkswagen of Salem responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Gregory Bell Service Manager gbell@lithia.com

January 19, 2024

Thanks They did the work in a timely fashion and a pretty thorough checkpoint inspection. More

by GMTRAY1
Recommend Dealer
Yes
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Jan 21, 2024 -

Volkswagen of Salem responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Salem, we look forward to having you as a valued customer for many years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

January 18, 2024

The part wasn't covered under the warranty, that I paid before. But they did a good job More

by AMILLS8271
Recommend Dealer
Yes
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Jan 18, 2024 -

Volkswagen of Salem responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Gregory Bell Service Manager gbell@lithia.com

January 17, 2024

The first experience was great the guy who got me into a rental was amazing ! Then Greg Bell took over . He was the rudest person to me . Very disrespectful until I in fact showed him he was wrong about the More

by MEMEAKAMISSY
Recommend Dealer
No
Employees Worked With
Greg bell
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Jan 20, 2024 -

Volkswagen of Salem responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Gregory Bell Service Manager gbell@lithia.com

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