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Volkswagen of Salem - Service Center

Salem, OR

4.1
505 Reviews

505 Reviews of Volkswagen of Salem - Service Center

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April 09, 2025

Super easy to work with and super efficient when servicing my car. I was in and out within 45 minutes. More

by Maygen.mcgrath3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Alvarado
Apr 09, 2025 -

Volkswagen of Salem responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Salem, we look forward to having you as a valued customer for many years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

April 09, 2025

I had a great time at VW of Salem. Staff and service was awesome and timely. More

by EROC1616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ezra Lamm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Reck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Stack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Volkswagen of Salem responded

Thank you for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Gregory Bell Service Manager gbell@lithia.com

April 09, 2025

I was here for an oil change. They always do a complete job and wash my car! The waiting room is very small…that’s my only complaint! More

by KARENCOSBY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Gregory Bell Service Manager gbell@lithia.com

April 08, 2025

I stopped in to see if I could get a new inside filter. They were able to do it with about a 20 minute wait. Very nice to work with. More

by Allie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Gonzales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Volkswagen of Salem responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Gregory Bell Service Manager gbell@lithia.com

April 08, 2025

they were friendly and took care of the issue in a timely manner and i appreciate them More

by BILLYTACKETT3378
Recommend Dealer
Yes
Apr 08, 2025 -

Volkswagen of Salem responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, Gregory Bell Service Manager gbell@lithia.com

April 07, 2025

Not impressed with service department at all. They rush the oil changes and forget things. They wanted me to buy all tires when my car has 28,000. Went to a tire shop and had balance and rotated More

by cdneice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Bell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Volkswagen of Salem responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Gregory Bell Service Manager gbell@lithia.com

April 07, 2025

Great experience! I usually buy private party, but with my limited time I needed to get into something fairly quick. They were able to work with me and my financial re More

by INTEGRITYMAC
Recommend Dealer
Yes
Employees Worked With
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dima
Apr 07, 2025 -

Volkswagen of Salem responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Gregory Bell Service Manager gbell@lithia.com

April 07, 2025

Received excellent service on my vehicle at a fair price. Technicians were up front about cost and helpful in explaining issues More

by Jimeh1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Gregory Bell Service Manager gbell@lithia.com

April 04, 2025

I took my Audi to the VW dealership and they did an 👌 job on my car no time wasted. They were right on the situation I have no complaints about them Thank you VW for an awesome job More

by CARLSAMPSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Volkswagen of Salem responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Gregory Bell Service Manager gbell@lithia.com

April 02, 2025

As expected, review of work to be performed, expected time frame, update and request to approve added recommendation, seemed efficient and got vehicle back sooner than expected. More

by rickmko
Recommend Dealer
Yes
Apr 03, 2025 -

Volkswagen of Salem responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Salem, we look forward to having you as a valued customer for many years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

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