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Volkswagen of Salem - Service Center

Salem, OR

4.1
461 Reviews

461 Reviews of Volkswagen of Salem - Service Center

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February 22, 2025

I took my car in to have the oil changed, and they said they were shorthanded. They didn’t vacuum or wash my car and they stuck the mileage sticker over the top of the old mileage. Sticker was not happy at More

by RICHARDWALKER5334
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Bell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Volkswagen of Salem responded

Providing a positive experience is our top priority, Richard, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 21, 2025

Tried to tell me my car needed $4,000 of work, which was not true after getting 2 other peoples opinions. More

by BREANNA.HOVDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Bell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Volkswagen of Salem responded

Providing a positive experience is our top priority, Breanna, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 20, 2025

I am verry pleased with the job that was did and i thank you i just though that it tock four weeks to git the parts was a long time More

by GRUNBERGHELLEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Volkswagen of Salem responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Hellen, and it's great to hear about your excellent experience here at Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 19, 2025

The service was great and the staff was super friendly and helpful and my car sparkled More

by JANEEarp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Volkswagen of Salem responded

Jane, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 18, 2025

Always able to get in quickly, get the service taken care of and be on my way! More

by BUNI4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Volkswagen of Salem responded

Thanks for sharing about your experience with Volkswagen of Salem. Gregory, Daniel, and our team appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 17, 2025

Great staff and service. I won’t take my vehicle any where else. I trust VW of Salem. More

by BELLNANCY949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Volkswagen of Salem responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Nancy, and we look forward to working with you again. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 15, 2025

The service center at Salem Volkswagen is great. They were efficient and quick and kept me abreast of their progress on my Jetta. More

by MICHAEL_MILANOVICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2025 -

Volkswagen of Salem responded

Michael, Thank you for your business and this review. We're happy to hear Gregory, Daniel, and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 14, 2025

Always great service! Appreciate how you are not pressured to pay for additional services. Have already recommended the service department to friends! More

by HARSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin, Josh
Feb 16, 2025 -

Volkswagen of Salem responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Gregory, Devin, and Josh, and we look forward to working with you again. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 12, 2025

The advisor I worked with was great and informative and the receptionist made it so easy to make an appointment More

by C.RMOLINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David, devin
Feb 12, 2025 -

Volkswagen of Salem responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 10, 2025

The problem with the car was the heater for the DEF. Took 55 days to get the part and get it installed. Don't know if your company had tried too get it from the states , rather than Germany. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David.
Feb 10, 2025 -

Volkswagen of Salem responded

Thank you, Dave! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

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