Volkswagen of Salem - Service Center

The repair was done great. But they won't give you a break down of parts and labor so you don't really get the chance to price around for the best deal. Also said it was a 2 da But they won't give you a break down of parts and labor so you don't really get the chance to price around for the best deal. Also said it was a 2 day fix but kept my car for 15 days and kept pushing back the repair date. Total repair should have only been about 6 hours. More

Jordan is the Best Service writer! A pleasure to work with Her, Best VW Dealer in Oregon Mr. Miller A pleasure to work with Her, Best VW Dealer in Oregon Mr. Miller More

I am very pleased with not only the great service I received from Devin, but also that this service dept got my vehicle in on the last day of my 2 month warranty with 2 serious issues needing to be add received from Devin, but also that this service dept got my vehicle in on the last day of my 2 month warranty with 2 serious issues needing to be addressed. More

I’m usually dread going to car dealerships. I feel comfortable and welcome here though. The staff treats you as a person one not just a potential commission. They are very professional and will I feel comfortable and welcome here though. The staff treats you as a person one not just a potential commission. They are very professional and will walk you through the car buying process in a way that doesn’t feel intimidating or confusing. Highly recommend! More

When the warranty work began, they had my vehicle for a month and the warranty is only 2 months long. This left me with little time to drive the vehicle and see if there were any other problems before the month and the warranty is only 2 months long. This left me with little time to drive the vehicle and see if there were any other problems before the warranty expired. I had an appointment for some final warranty work on my vehicle. The staff that I was dealing with was off sick the day I was supposed to come in, another staff texted me to tell me that there was nothing that they could do and that my appointment was being cancelled. He also told me the other staff would contact me in a day or two and this never occurred. More

Scheduled a test drive appointment and when I arrived (from Portland, a hour drive) the car was stuck in valet mode. Took them a week to get it out of that mode and then when I went to pickup the car the (from Portland, a hour drive) the car was stuck in valet mode. Took them a week to get it out of that mode and then when I went to pickup the car the key fob was non functional. I had to spend the better part of multiple days tracking down a key fob in Portland and then getting it programmed (dealership did reimburse me for cost of one fob but I did all the leg work to find one and get it programmed). The dealership's car acquisition team really screwed over their sales guy by buying a car and advertising it when it had technical issue and key fob issues. I bought the car b/c the sales guy (Peter) did a great job trying to work out the problems, it was a good price, and my son really liked the car. More

Fantastic service. I came in for service because I had taken my VW to a discount oil service station and they had over filled my car with too much oil. Without an a I came in for service because I had taken my VW to a discount oil service station and they had over filled my car with too much oil. Without an appointment, VW of Salem had me come and and they quickly fixed my problem. On top of their quick service they didn't charge me a penny! I've learned my lesson, pay a few dollars more And get the job done right by professionals who know my car. Thanks VW of Salem, we'll be back! More

Truck has been in service almost 40 days. Was given back saying no issues were found. Then only 24 hours later to have my dash come up with numerous issues and now in for almost four weeks an Was given back saying no issues were found. Then only 24 hours later to have my dash come up with numerous issues and now in for almost four weeks and the truck won’t even turn on. More

Whenever they change the oil, they always leave the engine stained with oil. That is not being professional. engine stained with oil. That is not being professional. More

The sales manager was efficient and very pleasant to interact with, I was very pleased with the service provided. interact with, I was very pleased with the service provided. More