Volkswagen of Salem - Service Center

Asked to find why not starting. Previous mechanic elsewhere replaced everything needed to start it.Took my new battery, Did not return it to me.Put their Battery in, still doesn’t s Previous mechanic elsewhere replaced everything needed to start it.Took my new battery, Did not return it to me.Put their Battery in, still doesn’t start. $500. $300 to look at it, $200 for a new battery I did not need, without returning the old battery. Now wants me to have it towed again and pay another inspection fee. Like bait and switch. they didn’t bother to find the real reason it wasn’t starting in the first visit. Told me they don’t “work for free” I should have said I don’t “pay money for free”. Bad business More

Came here to get my window fixed, they said they'd be able to look at it in a few days, I hear nothing after a few days so I asked for an update. 2 or 3 more times they said it would be ready and failed able to look at it in a few days, I hear nothing after a few days so I asked for an update. 2 or 3 more times they said it would be ready and failed to update me at all while letting me pay $35/day for a rental. If I knew from the beginning that it would take 2 weeks to fix a window, I wouldn't have gotten the rental. I would have waited until they had the part. I just kept thinking, "oh it'll only be a couple more days", but nope. I also shouldn't have to feel like I'm pestering them to get an update about my car. In the end, 70% of the price was labor. They didn't even fix the window correctly (it catches on the door when opening) and it was $1400 total. Pretty insane to charge someone $1400 and not even fix a measly window correctly. Very very disappointed. More

Way overpriced tries to sell you things you don't need wanted to charge me over $150 to do my cabin air filter and cleaning went to a different dealership they sold me the cabin air filter for $32 and cha wanted to charge me over $150 to do my cabin air filter and cleaning went to a different dealership they sold me the cabin air filter for $32 and change and then the service writer installed it for me for no charge More

Worst experience I've had at a dealership. Little communication. First the repair was under warranty, then a couple hours into the repair it wasn't under warranty. David Quarels is the worst. Little communication. First the repair was under warranty, then a couple hours into the repair it wasn't under warranty. David Quarels is the worst. He claims he communicates, but I ended up doing most of the communication work. He says he'll get back to you, but days later you haven't heard anything. If it wasn't for the warranty being through Lithia Motors, I wouldn't go to VW of Salem. Absolutely the worst customer service I have experienced. Stay away from VW of Salem and especially David Quarels. He will continuously lie to you and never get the job done. I haven't tried the Honda or BMW, but will NEVER go back to VW of Salem, until David Quarels is gone. This is not the job for him. More

Very helpful, polite nice people Quality work. Just overall Great service. Very easy to deal with Just overall Great service. Very easy to deal with More

Josh was patient and attentive. We would all like more prompt parts availability from the manufacturer, but we were kept up to speed as that rare part became available. We would all like more prompt parts availability from the manufacturer, but we were kept up to speed as that rare part became available. More

I feel like the service is the best possible for my vehicle. Especially considering the damage done in this past collision was potentially catastrophic. It’s invaluable to have someone who knows the de vehicle. Especially considering the damage done in this past collision was potentially catastrophic. It’s invaluable to have someone who knows the details of what exactly is needed to get the car back on the road. More

A big cash grab, ran two diagnostic test then said I needed to replace the two parts of my car. Took it to a different place and all it needed were some screws to be retightened. needed to replace the two parts of my car. Took it to a different place and all it needed were some screws to be retightened. More

They were fast, polite, and answered all my questions. I also appreciate the text message when I left a voicemail about making an appointment. I also appreciate the text message when I left a voicemail about making an appointment. More

Service is always prompt and performed as requested. Waiting area is welcoming and the text updates are appreciated. . Waiting area is welcoming and the text updates are appreciated. . More