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Volkswagen of Salem

Salem, OR

Overview
Employees
Reviews
Vehicles
4.3
966 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 966 reviews

May 10, 2025

Was a quick and easy trip with great interactions with the Volkswagen dealership staff! Nothing bad to say about my experience! More

by TJVILLA2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2025 -

Volkswagen of Salem responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 10, 2025

Devin is a great service advisor, listens to what I have to say and is very flexible. The technician took care of my vehicle and pointed out future repairs to address. More

by Jwise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Hand
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May 10, 2025 -

Volkswagen of Salem responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 09, 2025

Salesman was low pressure, polite, and attentive. Sales manager was equally low pressure and accommodating. Finance manager was also low pressure. More

by ABAUMEL007
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jettison Jahn
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May 09, 2025 -

Volkswagen of Salem responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem. We look forward to having you as one of our valued customers for many more years to come! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

May 09, 2025

Always going out of their way to help. Greg Bell is Awesome Very reliable, took extra time to help me. More

by aallen15
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregory Bell
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May 09, 2025 -

Volkswagen of Salem responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Salem, we look forward to having you as a valued customer for many years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 07, 2025

They are very professional, I like them very much, and they work efficiently, Hope to cooperate with them next time More

by yangkang1995123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2025 -

Volkswagen of Salem responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

May 07, 2025

Was a wonderful experience. Associates very helpful and professional. Servicing was done quickly. EXCELLENT SERVICE!!! More

by Gmatee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2025 -

Volkswagen of Salem responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 06, 2025

Scheduling issues and no follow through Dude told me to come pick up the car then acted surprised when we showed up to pick up the car. Said he scheduled a recall repair for a week later and day of appoint More

by ROCHELLEKUTTER
Recommend Dealer
No
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May 09, 2025 -

Volkswagen of Salem responded

Rochelle, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 06, 2025

Dismissive and very helpful. This whole rebate situation has been slimy at best and I cannot see myself coming back for any further services. More

by STACEYSTROVINK
Recommend Dealer
No
Employees Worked With
Perry, after leaving voicemails with a number of managers
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May 09, 2025 -

Volkswagen of Salem responded

Stacey, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 06, 2025

Dismissive and very helpful. This whole rebate situation has been slimy at best and I cannot see myself coming back for any further services. More

by STACEYSTROVINK
Recommend Dealer
No
Employees Worked With
Perry, after leaving voicemails with a number of managers
Report | Print
May 09, 2025 -

Volkswagen of Salem responded

Stacey, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 05, 2025

Quick, efficient but would have liked to have been notified of my head light being out and low on washer fluid. And the opportunity to have those services More

by KELSEY.A.PHIPPS
Recommend Dealer
Yes
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May 05, 2025 -

Volkswagen of Salem responded

Kelsely, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem. We look forward to having you as one of our valued customers for many more years! Best Regards, Gregory Bell Service Manager gbell@lithia.com

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