Volkswagen of Panama City

Terrible Service Made an 8:30 a.m. appointment for a 70,000 mile service. Dropped the car off at 7:15 a.m.! Received a call around 8 letting us know the car was headi Made an 8:30 a.m. appointment for a 70,000 mile service. Dropped the car off at 7:15 a.m.! Received a call around 8 letting us know the car was heading back for service. Arrived at 5:15 p.m. to pick up the car only to find out that they really didn't know where it was! For real! They "found it" sitting unserviced in their own shop!!! Thirty minutes later they claimed that $288 worth of service was magically complete. We promptly went out of town two days later to purchase our next VW! More

Easy to do business with! One of the easiest times I ever had buying a car. We went in, told them what we wanted and they worked with us. Not much haggling either, I got what I One of the easiest times I ever had buying a car. We went in, told them what we wanted and they worked with us. Not much haggling either, I got what I wanted for my trade and the financing and payments where I wanted them. Will go back when it is time for another car but when we buy one new we keep it for over 10 years so it may be a while before we come back :) More

no sticker shock, no fuss While searching for a new VW (VW owner since 1994) I found a car that I liked at the price I liked and that was before the "deal making" began. This While searching for a new VW (VW owner since 1994) I found a car that I liked at the price I liked and that was before the "deal making" began. This put me in a positive mood and I was not disappointed in the least. I showed up to the dealer with a printout of what I was there to look at, handed this to Mr. Jason Jeter, and within 10 minutes I was test driving the Jetta that I ended up buying. I appreciated Mr. Jeters professionalism and straight forward approach to answering questions. Would I recommend this dealer and Jason Jeter, yes I would. More

Great service Very nice and helpful explaining what they did to the car. It was due for 20000 mile service. He also explained the website I could go to about the pr Very nice and helpful explaining what they did to the car. It was due for 20000 mile service. He also explained the website I could go to about the problem with the diesels. I'm pretty upset about that but not at your dealership. I usually get a new car about every 2-3 years and can't now because my cars not worth much. Once I pay it off I'm done with Vw. But thanks for great service. More

Excellent Customer Service I was on my 2nd Volkswagen when 2 weeks ago a man pulled out in front of me and totaled my 2014 Jetta SE I only had that car 2 years. I was amazed a I was on my 2nd Volkswagen when 2 weeks ago a man pulled out in front of me and totaled my 2014 Jetta SE I only had that car 2 years. I was amazed and thankful for the safety features and how they kept me from getting hurt. We came in contact with Richard Dugger at the Panama City Volkswagen dealership and we explained to him what had happened and why we where there. He made sure we knew about all the deals and all the new features on the models so my husband ask Richard to give us their best and final offer on 3 models and we would decide from that. He came back with great offers on all 3. We went with the 2015 Jetta SE TSI and I am a very happy girl!!! Richard was very friendly and knowledgeable about the vehicles and was wonderful to deal with. I highly recommend Panama City Volkswagen and Richard Dugger!!!!!!! More

Great custoomer service My salesman was fantastic! He showed me other cars and made sure this was the right vehicle for me. He helped us get the best deal, but did not pressu My salesman was fantastic! He showed me other cars and made sure this was the right vehicle for me. He helped us get the best deal, but did not pressure us to buy. He called a few days after the purchase to see how we were liking the vehicle. We have been back to the dealership a few times for accessories and he always greets us with a smile and a handshake. Outstanding customer service! More

Excellent service and staff We received an e-mail regarding a loyalty bonus for current VW owners, and decided to trade in our 2010 Jetta Sportswagon for the 2016 Golf Wagon. I c We received an e-mail regarding a loyalty bonus for current VW owners, and decided to trade in our 2010 Jetta Sportswagon for the 2016 Golf Wagon. I contacted our local VW dealer and 2 out-of- town VW dealers about this by e-mail. Within 24 hours I received replies from the out-of-town dealers. Mr. Jason Jeter of Panama City Volkswagen went above and beyond the call to answer all of our questions and then provided us with a very attractive offer in writing. Since I wanted to give the local dealer a chance I actually went to the store with the offer from Panama City Volkswagen. As it turned out the salesperson had not even started on an offer, and implied the offer from Panama City VW had to be a come on! - We decided to make the 100 mile drive to Panama City. In Panama City we were greeted by Mr. Marquel Thomas, who introduced us to the car, and went out of his way to explain everything in a professional and friendly manner. The car was exactly as agreed, ready to go, and after a test drive we were on our way home in the Golf Wagon. To sum up - regarding the personnel and the facility, I highly recommend Panama City Volkswagen. - The only regret is, that I won’t be able to have the service done by Panama City Volkswagen - the trip is a little to long for that. PS - At X-mas we received a thank you gift from Marquel Thomas! More

Amazed by the customer service Everyone i had come is contact with were so friendly and professional. I would recommend this dealership to anyone and everyone. Thank you for everyt Everyone i had come is contact with were so friendly and professional. I would recommend this dealership to anyone and everyone. Thank you for everything! More

worst buying experience of my life Started with them telling us they wouldn't sell me the car for the price tag they had hanging in the window. Then they waited til we had signed the p Started with them telling us they wouldn't sell me the car for the price tag they had hanging in the window. Then they waited til we had signed the paperwork then told us a second key would cost another $250.00. Very shady More

Easy, Pleasant Transaction I made 2 visits to the dealership. The first, to test drive 2 cars, was a relaxed visit. No pressure when I explained that I was just beginning my s I made 2 visits to the dealership. The first, to test drive 2 cars, was a relaxed visit. No pressure when I explained that I was just beginning my search for a vehicle. The second, to get my wife's buy-in was equally relaxed. The atmosphere is friendly, low-pressure and comfortable. We were offered a fair trade-in price and a surprisingly reasonable deal on the new vehicle. On top of that, we were given 0% financing. Brandon and his boss were easy to work with. More