Volkswagen of Panama City

Great customer service-very friendly staff and nice facility-thanks Mark for the pick-up and delivery! facility-thanks Mark for the pick-up and delivery! More

Best ever, guy that looks like Santa Claus was very helpful. He was able to get our tire quickly. helpful. He was able to get our tire quickly. More

Service was very fast and quick. Everybody was very nice and pleasant to talk to. Everybody was very nice and pleasant to talk to. More

Great customer service. They got our car in and out in timely manner. Highly recommend They got our car in and out in timely manner. Highly recommend More

Level of personal care at the local level, from initial purchase thru all servicing so far is top notch! That being said, a corporate decision was made to handle all service appointments through a call ce purchase thru all servicing so far is top notch! That being said, a corporate decision was made to handle all service appointments through a call center in Houston Texas. For a dealership in Panama City Florida. You call the LOCAL service number listed on the LOCAL website, you talk to Houston. Which I wouldn’t have known had they, the call center, not given me inaccurate information. Had to take my VW in for a recall repair. I was told, by the call center agent, it was a 2-4 hr repair. They also told me shuttle service was limited to a 15 mile radius. Being a retired single person living outside that radius, I would have to wait. I arrive at the dealership and they were shocked I was going to wait. I told them 2-4 hrs was ok They told me it was more like 5-6 hrs. And even tho their Lyft service is the 15 mile limit, they went above and beyond to provide me shuttle service home and back again when the car was done. Huge accolades to Matt, Royce, and Paula for so quickly and professionally taking care of a situation that never would’ve happened had I NOT been dealing with a call center hundreds of miles away rather than someone local to me. More

Service Advisor explained everything thoroughly. Customer lounge is comfortable. Location is inconvenient for residents of PCB. Customer lounge is comfortable. Location is inconvenient for residents of PCB. More

Vw of Panama City is by far the very best dealership anywhere. They take great care of their customers. anywhere. They take great care of their customers. More

I am very happy with the level of service at this dealership. Robert Jenkins took very good care of us and our car. I will highly recommend this service center for anyone who values their vehicle. dealership. Robert Jenkins took very good care of us and our car. I will highly recommend this service center for anyone who values their vehicle. More

Excellent service team! Special shout out to Mark Skaggs who always ensure that my cars are well taken care of. Special shout out to Mark Skaggs who always ensure that my cars are well taken care of. More

Fast and efficient, good communicator and understanding ability of people. Help got to fast a possible ability of people. Help got to fast a possible More