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Volkswagen of Panama City

Panama City, FL

Overview
Reviews
Vehicles
4.8
215 Reviews
Call Dealership (866) 578-4270

3605 East 15th Street

Panama City, FL

32404

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Showing 215 reviews

October 15, 2025

Volkswagen, Panama City and my service advisor MATT were amazing. What I mean by amazing is Matt has gone out of his way to help in a bad situation. Unfortunately, our engine blew up in our Audi and being More

by derek.mcmullen1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
October 09, 2025

Very helpful and no pressure from the salesman, who by the way was extremely helpful without being pushy More

by dcpierce1014
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Raian
Report | Print
Oct 11, 2025 -

Volkswagen of Panama City responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

October 07, 2025

Bright and clean facility with pleasant and comfortable waiting . Always a friendly staff ready to answer questions. More

by twomeadowwoods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt, Royce
Report | Print
Oct 08, 2025 -

Volkswagen of Panama City responded

Hi, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!

September 17, 2025

The people were very pleasant and were constantly checking in to see if I needed anything while my car was getting its warranty service. The service manager double checked things for me aand he was More

by jjadeven
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager, mark( he wrote his name down ) and a host of others.. one gentleman went and got me a pen, one came and asked if I wanted to change channels in tv.
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Sep 20, 2025 -

Volkswagen of Panama City responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

September 16, 2025

Knowledgeable and courteous staff. Handled a complex situation with ease and professionalism. I will continue getting my car serviced here and will also purchase a new vehicle when I More

by Lchristine94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert and Royce
Report | Print
Sep 20, 2025 -

Volkswagen of Panama City responded

Hi, we are very happy we could provide you with a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 30, 2025

Service was great. However, mechanics left dirt and grim in the driver’s side seat More

by Rehenderson85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt in service
Report | Print
Sep 05, 2025 -

Volkswagen of Panama City responded

Thank you for your feedback. We’re glad to hear the service itself met your expectations, but we sincerely apologize for the condition in which your vehicle was returned. This is not acceptable, and your comments will be addressed with our team to ensure greater care in the future. We appreciate you bringing this to our attention. Volkswagen of Panama City, (855) 602-1876

August 26, 2025

The dealership was great for service work and very fair on cost. They explained everything done and the status of my routine maintenance. More

by shorelinesucculent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark. Rep in service
Report | Print
Aug 28, 2025 -

Volkswagen of Panama City responded

Hi, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 19, 2025

No words at the moment. I took my vehicle down for service and they ended up keeping it for about 3 weeks! I was so disgusted with them More

by annadstaten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Report | Print
Aug 20, 2025 -

Volkswagen of Panama City responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it's clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. L.T. Gulley, General Manager Volkswagen of Panama City | 850-257-2800 | lgulley@group1auto.com

August 18, 2025

Volkswagen Panama City Best Service Department. Professional Services Staff was great and helpful thank you More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark,Matt,Robert,Ryan
Report | Print
Aug 20, 2025 -

Volkswagen of Panama City responded

Hi, we're happy you found our staff to be so supportive during your experience here at Volkswagen of Panama City. Thank you, and have a fantastic day!

August 01, 2025

Very prompt and made things very easy to get in and out! Great service and very nice! More

by TAYLOREBEHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
Aug 03, 2025 -

Volkswagen of Panama City responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Volkswagen of Panama City! Thank you again, and have a fantastic day!

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