Volkswagen of Palatine

courteous, knowledgeable, helpful Zaia helped me this time in the service department. He was courteous, helpful and knowledgeable. I will definitely return to this dealership when I Zaia helped me this time in the service department. He was courteous, helpful and knowledgeable. I will definitely return to this dealership when I need service. More

Just a little away from excellence Recommend asking for Frank Campos if you need a new car. He really tries and go the extra mile for you. Some tough price negotiation with management, Recommend asking for Frank Campos if you need a new car. He really tries and go the extra mile for you. Some tough price negotiation with management, but it doesn't hurt. The only thing not fully satisfying was that between the dealer and the manufacturer they run 3 hard inquiries on my account, which badly hurt my score. Had I known that before, I would have at least discussed the issue with the management before proceeding. More

Autobarn won my business! Cesar was absolutely wonderful! From the initial email follow up from my true car inquiry to me driving off the lot with my brand new Tiguan. Autobarn Cesar was absolutely wonderful! From the initial email follow up from my true car inquiry to me driving off the lot with my brand new Tiguan. Autobarn had the EXACT trim, color and interior I was looking for. Cesar took the time to review the car with me, the pricing and Bojan even let me take it home for 2 days to make sure I loved it! Cesar did such an amazing job to make sure I left happy. When I came to pick up my new tiguan he had it clean as a whistle waiting in the showroom. The other dealership I used to buy from told me I literally got a crazy deal! More

Always great service We are very happy with our ongoing service requirements as met by the Autobarn team. This time we worked with Jon Paul, who has serviced our 2 Passat We are very happy with our ongoing service requirements as met by the Autobarn team. This time we worked with Jon Paul, who has serviced our 2 Passats and Cabriolet several times over the years. Honest, fair, reputable and knowledgeable are the words that come to mind in describing our experience. Thank you! More

Great service I’m always treated well at this dealership. The staff is friendly, knowledgeable and courteous. Even though it’s a bit out of my way I always make it I’m always treated well at this dealership. The staff is friendly, knowledgeable and courteous. Even though it’s a bit out of my way I always make it a point to go the the Autobarn of Mt. Prospect. More

Look forward to the next time service is needed. Prompt service at time of appointment and was made to feel very welcome. Comfortable area while waiting for service to be done. Will recommend this d Prompt service at time of appointment and was made to feel very welcome. Comfortable area while waiting for service to be done. Will recommend this dealer to my friends. More

great excellent service and knowledge of the vehicles prompt for appointment and follow up have done business with VW Mt. Prospect for many years and woul excellent service and knowledge of the vehicles prompt for appointment and follow up have done business with VW Mt. Prospect for many years and would not go anywhere else More

Very good service and we would highly recommend Jack! Jack Langefeld was the most courteous and helpful salesman we have ever had the pleasure of working with in purchasing a new car. We would very hig Jack Langefeld was the most courteous and helpful salesman we have ever had the pleasure of working with in purchasing a new car. We would very highly recommend Jack to any of our friends who may be interested in purchasing a new VW. We are happy with our purchase of a new Passat to keep company with our 2004 Passat. We are now a TWO (2) Passat family. Also Angel Garcia was very courteous and helpful in getting the rear tire rep;aced on the vehicle. If there were a rating higher than the 5 Stars, we would have given Jack Langefeld at least a 10 or higher. You need more salesmen like Jack. Respectfully yours, Arnie Lemke and Sarah Lemke More

Excellent Experience My car buying experience at the Autobarn VW has been one of the best and all credit goes to Ozzy Sarwar for making it such an enjoyable one. Ozzy mad My car buying experience at the Autobarn VW has been one of the best and all credit goes to Ozzy Sarwar for making it such an enjoyable one. Ozzy made the entire process very easy. I was extremely impressed by his politeness, kindness, and gallantry. It wasn't only him that showed these behaviors, but it was the entire staff! Kudos Autobarn VW of Mt. Prospect for this! I will definitely recommend my friends and family for future car purchase. More

Professional & Knowledgeable Found a specific vehicle listed on their website. Scheduled a test drive the next day. Our Salesperson Angel was very accommodating and agreed to me Found a specific vehicle listed on their website. Scheduled a test drive the next day. Our Salesperson Angel was very accommodating and agreed to meet us right when the dealership opened that morning. We went on test drive where my wife and I drove and asked questions. Angel knew the answer to a majority of the questions and was spot on. Very impressed with his customer service through this buying experience. More