Volkswagen of Palatine

Service, 30 day Appointment was prompt and timely. Was immediately met in service bay. Waiting area is always in good order and clean. Great place to service new a Appointment was prompt and timely. Was immediately met in service bay. Waiting area is always in good order and clean. Great place to service new and used vehicles. Very friendly as well. More

Great Service made an appointment for an oil change and all went as planned. Service was done in a timely manner and the reps were pleasant and informative. Love y made an appointment for an oil change and all went as planned. Service was done in a timely manner and the reps were pleasant and informative. Love your service department. More

New vehicle prep My sales person, Jack L., was fantastic. We had an open discussion that resulted in me returning to the dealership latervthat day to purchase a great My sales person, Jack L., was fantastic. We had an open discussion that resulted in me returning to the dealership latervthat day to purchase a great barely used car from him. More

The most funny dealership, greatest pleasure I visited several dealerships in one day and this VW was the greatest. They were very quick, very responsive and competent. And there was fun all the I visited several dealerships in one day and this VW was the greatest. They were very quick, very responsive and competent. And there was fun all the time. It was pleasure to spend some time there and to buy a car. These guys are great!!! More

Great, a pleasure to purchase a car from , been to other dealers when buying cars for my kids, the others do not come close in professionalism, knowledge and friendliness. , been to other dealers when buying cars for my kids, the others do not come close in professionalism, knowledge and friendliness. More

It was great as usual. The staff are professional and friendly, thorough and informative. the waiting area is well stocked with refreshments and extremely clean as is the re The staff are professional and friendly, thorough and informative. the waiting area is well stocked with refreshments and extremely clean as is the restroom and showroom. More

My experience in buying a used car I test drove the car on a Saturday. Decided to consider buying it on a Tuesday. I was asked to come in person to negotiate the rate. Once I am there, I test drove the car on a Saturday. Decided to consider buying it on a Tuesday. I was asked to come in person to negotiate the rate. Once I am there, after a few minutes we were able to agree on a rate. Later, they worked with a lender and obtained loan for the car and did the paperwork. They stayed late until 9:10 PM to do the paperwork. They were courteous and nice. They were responsive to my requests. I felt guilty for making them stay late. More

Highly Recommend! I will never take my car anywhere else to get serviced! Everyone is extremely professional, friendly and knowledgeable. I am always comfortable knowin I will never take my car anywhere else to get serviced! Everyone is extremely professional, friendly and knowledgeable. I am always comfortable knowing that I’ll be provided honest feedback and high quality service each time I go in. Highly recommend! More

Excellent service John Paul was a gentleman and true professional. I choose to use thier services due to impeccable custmer service. Both Cesar and John Paul earne John Paul was a gentleman and true professional. I choose to use thier services due to impeccable custmer service. Both Cesar and John Paul earned my business drom now on. More

Very friendly service Excellent service from Ray Puentes. He has always taken good care of me and is very responsive to any questions. He communicated with me through a n Excellent service from Ray Puentes. He has always taken good care of me and is very responsive to any questions. He communicated with me through a new approach - text messaging. I also like all of the beverage and snack amenities provided by the dealership and the comfortable waiting facilities. More