Volkswagen of Palatine

On New Years Day, I started driving my car after it had been sitting out in the bitter cold only to have the check engine light come on and flashed as my car started to shake. When the check engine light been sitting out in the bitter cold only to have the check engine light come on and flashed as my car started to shake. When the check engine light flashes, you know it's not a good thing! I turned right around and drove back to my friend's house, fearing the worst. I called the Autobarn of Mt. Prospect. Though they were closed, I left the Service Department a message. They called me back first thing on Monday when they opened. I explained to John Paul what happened. He recommended I call the FREE Road Side Assistance and have my car towed. I have this FREE service because I had my 100k service appointment 6 weeks before. (This has also come free for my 85k, 90k, and 95k service appointments). The tow truck showed up in 20 minutes. The tow truck operater was very friendly and happy to help me. He asked me what the problem was and I explained. He responded with, "Wow! I'm surprised because we never tow VW New Beetles!" Once at the dealership, John Paul said they'd be able to look at it shortly and would give me a call when they figured out what was wrong. About an hour later, John Paul reported that one of the fuel injectors was shot and I was only running on 3 cylindars, hence the shaking. He also mentioned that there was a Software upgrade for my New Beetle with regards to starting the car in the cold. They fixed my car within a couple hours and gave me a great price for the job. John Paul explained in detail about what was wrong with my car and what was needed to fix it. Now, after the Software upgrade and new Fuel Injector, my car runs better than it has in several years. I moved to Milwaukee over a year ago and I STILL bring my car back to the Autobarn of Mt. Prospect! These guys are fabulous! I've taken my car to the Autobarn of Mt. Prospect for all of my services (every 5k, coolant flush, "waxing/detailing", etc.) and for the VERY few things that have broken over the past 8 years of owning my car. I can't imaging going anywhere else. I would recommend the Autobarn of Mt. Prospect to anyone! These guys always take GREAT care of ME and my car! More

I broke the cardinal rule in the winter and tried to roll down my driver side power window. Once the window finally thawed, the pane slid into the door and I had obviously broken it. I took it to The Autob down my driver side power window. Once the window finally thawed, the pane slid into the door and I had obviously broken it. I took it to The Autobarn and John immediately put my mind at ease. I had purchased the car used and assumed the repairs would take most of my paycheck, but John not only had the car repaired that day at no cost, but they took care of an outstanding recall that was on my car too. I would recommend the Autobarn and especially John to anyone looking to buy a Volkswagen, or have one serviced. More

Martin was very friendly and took his time with me. No pressure from him at all. The whole process took a little longer than I was hoping (this is including the financing and getting the car ready time), pressure from him at all. The whole process took a little longer than I was hoping (this is including the financing and getting the car ready time), but it was a busy night at the dealership. This was my first VW and Martin went over everything in the car with me to make sure I knew how to work all the gadgets. He also scheduled my first maintenance appointment for me and gave me a certificate for a free inside/outside detail as well. Nice. Raffi also helped me out by showing me how the rain sensing wipers worked right before I left. Also a very nice guy. Overall I have to say I had a good first experience with Martin and this dealership. If the car holds up as good as it looks (I got the CC), they may have a new regular customer. More

Cliff Nelson is great. I highly reccomend him. Very friendly and helpful. Just watch out for the huge "Certified" upcharges. The internet price does not reflect the cost to have the car "Certified pr friendly and helpful. Just watch out for the huge "Certified" upcharges. The internet price does not reflect the cost to have the car "Certified pre owned". Otherwise it was a great experience and they have the biggest selection of pre owned vehicles we could find. More

Had an electrical problem with my 2011 GTI that could have resulted in me getting stranded. Called the dealership and they brought me in the same day, set me up with a rental, and had the car diagnosed have resulted in me getting stranded. Called the dealership and they brought me in the same day, set me up with a rental, and had the car diagnosed and fixed in 2 days despite having to order a part for a new model with all new eletronic features. Bill Dolan was very friendly and helpful. Although he's the service director it's clear he still actually works on the cars, which is a comforting thing to know. More

I purchased a new Golf this past year and couldn't be happier with the car. Cliff Nelson was great to work with and made it worth my while to fly into Chicago to purchase the vehicle. Cliff picked me up happier with the car. Cliff Nelson was great to work with and made it worth my while to fly into Chicago to purchase the vehicle. Cliff picked me up early at the airport, got me a wonderful price on the VW, and I was on my way in my new car before the store even officially opened for the day. Great car, great price, and great customer service! More

The Autobarn of Mount Prospect is by far the best dealership i have ever been to. I am greatly satisfied as a customer. Thei customer service is great, their salesmen are humble and very friendly. Th dealership i have ever been to. I am greatly satisfied as a customer. Thei customer service is great, their salesmen are humble and very friendly. They are great with prices and you will be given attention the second you walk in the door. Raffi and Sassan did a great job with helping me choose the right car to suit me. They have great maintanence. This is the second car i bought from Raffi and im very satisfied. More

Overall wonderful experience at the Autobarn. Ryan was a great salesman who knew all about VW cars. Everyone was friendly and helpful, especially Vic, he is a wonderful manager who gets the job done! Grea great salesman who knew all about VW cars. Everyone was friendly and helpful, especially Vic, he is a wonderful manager who gets the job done! Great price for the car that I wanted! Highly recommend them for anyone interested in buying a VW. More

My car needed service at the worst possible time and xx at Autobarn squeezed me in and got me out in record time. I feel like xx, John Paul and Ken are more than accommodating. I trust their advice and t at Autobarn squeezed me in and got me out in record time. I feel like xx, John Paul and Ken are more than accommodating. I trust their advice and they are sensitive to my budget and time. I don't feel like Autobarn is all about making $$$ but more about building relationships! More

My overall experience was great due to the overall expertise with the saleman Ryan. I was looking for a used VW but he showed me a couple of BMW's too because he saw right away in my personality what expertise with the saleman Ryan. I was looking for a used VW but he showed me a couple of BMW's too because he saw right away in my personality what I always wanted one but cost might be an issue. He was right and picked the perfect car for me for what would fit not just tried to sell me a car. He went that extra mile to show great customer service. Great job and patience! Erica More