Volkswagen of Palatine

I purchased my car from this dealership in 2005. Since then, I have had all of my service (routine, warranty and minor repairs) done by them. In all that time, I have not had a bad customer experience. It then, I have had all of my service (routine, warranty and minor repairs) done by them. In all that time, I have not had a bad customer experience. It has been exceptional. From the service managers to the cashiers to the technicians, everyone is professional, helpful and friendly. On my most recent visit, xx was my service advisor and he answered all of my questions, made sure I was aware of some important recall information and gave me a very accurate estimate on when my car would be ready. Finally, they give customers free car washes. Do not underestimate the value of a free car wash in March in Chicago! More

The service advisor, C K, was very pleasant and thorough when he explained the work that had been done to resolve the recall. He asked if I understood what the recall was for and then proceeded to tell me when he explained the work that had been done to resolve the recall. He asked if I understood what the recall was for and then proceeded to tell me what needed to be replaced and that there would not be any charge for this service. More

I was researching different options for improving the performance of my 2010 WB Jetta. Among the Chip tuning companies I considered were GIAC, APR, Revo and Unitronic. I finally settled on APR due to the performance of my 2010 WB Jetta. Among the Chip tuning companies I considered were GIAC, APR, Revo and Unitronic. I finally settled on APR due to the ability to change tuning programs using the cruise control stalk. During my research I also found out about a relatively new product to help protect my turbo engine. This product is made by a manufacturer of VW OE air, oil and fuel filters and is unique in that it separates air and oil from the turbo blow back and routes the separated oil back to the oil sump. When I found out the Mt. Prospect Autobarn was now an APR dealer I called with questions and spoke with Jason. He answered all my questions regarding the upgrade process, pricing and results attained from previous similar work. I asked if there had been any previous installations of the air oil separator, He did mention one previous instance in which the dealersips service department was called upon to correct what the customer attempted to do himself. Since this was a fairly new product with sparse application/installation specific data I decided to hold off on this one aspect until there was a larger body of knowledge. Jason also promised to see what he could find out about this product (Mann Provent 200) from his supplier contacts and was suggested less elegant alternatives. I told him I had some other unrelated issues that needed sorting out and I would call back in a couple of days. Two days later I called Jason and set up my appointment to install my APR stage I tune. He also mentioned Carbonio intakes for my car were also available. I told him I was good since I already installed a K&N air filter. The day of my appointment Jason mentioned his attempts to get further application specific information from the manufacturer were so far futile he also asked if I considered installing a three inch downpipe. I explained I read on VWVortex about people with stage I tunes and three inch downpipes reverting back to stock downpipes since they felt the slightly increased resistance helped performance. He also said the increased performance would require 5k oil change intervals instaed of 10k. I told him I was already a step ahead since I did a break in oil change at 1500, another at 5k and I will bring my car back at 10k. Next my car was treated to the beautiful alchemy of an APR stage I tune. The only cons I can think of is that the entire process took longer than expected. Close to three hours start to finish. I was expecting something closer to 90 minutes. The other was I was told to expect email of owners documentation from the dealership/APR which I still have yet to receive. I did get an APR owners manual with instructions on how change programs and actual instruction on how to program before I left. More

Both Sales Person and Manager were helpful and showed the attention to us customers. Price was acceptable, test drive gave us all to see all features in action. It took much less time to do the paperwork, attention to us customers. Price was acceptable, test drive gave us all to see all features in action. It took much less time to do the paperwork, go over well explained loan paperwork than our past experience with other dealers. Definitely we will recommend this Dealership to our friends. Thank you, Daiva and Rolandas 2009 VW Jetta Spotrswagen TDI second owners. More

Just wanted to give some kudos to Tek the service rep that assisted me with my recent service appointment. I have yet to get less than great service from any rep in the service department at VW Mount Pro that assisted me with my recent service appointment. I have yet to get less than great service from any rep in the service department at VW Mount Prospect. Tek was warm, friendly, cooperative, and definitely understood my needs. Just because I bought my car at this dealership does not mean I have to service it here, but I do, and I always will, because of reps like Tek! More

Dealt with all departments, everybody was very professional. Over the years i have dealt with 3 other vw dealers, the service dept at the autobarn mtp was the best one so far from john p,xx, jas professional. Over the years i have dealt with 3 other vw dealers, the service dept at the autobarn mtp was the best one so far from john p,xx, jason & bill d. Upfront about how things will be be fixed and when. If your vw needs work take to the autobarn of mtp. More

I had to have my car towed and contacted the Autobarn of Mt. Prospect for assistance. Jason Riforgiato was assigned to help me and he did an awesome job. Jason made several calls on my behalf to get my ro Mt. Prospect for assistance. Jason Riforgiato was assigned to help me and he did an awesome job. Jason made several calls on my behalf to get my roadside assistance contract active and then assisted me with the entire towing process. He called me when my car arrived at The Autobarn and continued to be in constant contact with me regarding the repairs needed. He explained in detail what was wrong with it and what would need to be repaired. He made what could have been a very stressful situation much easier for me. I greatly appreciate his assistance. He's awesome!!!! Thanks Much Jason :) More

I visited the Autobarn a couple weeks ago to buy a new car. The sales person, Ryan Graham, was very helpful and found just the right car for me. Negotiating price was quick and painless and I was very s car. The sales person, Ryan Graham, was very helpful and found just the right car for me. Negotiating price was quick and painless and I was very satisfied with my deal. The finance officer, Michael Audino, was also very friendly and informative in explaining all the details of the financing and gave me a very good interest rate. I was even served a complimentary lunch while I waited for my new vehicle to be prepped. Overall I was very satisfied with my new car buying experience at this dealership and will recommend it to my friends. More

I own two Volkswagens. While I love my vehicles, I may not have purchased the second one had it not been for John Paul being in the service department. Let's face it, at some point, a vehicle needs servi not have purchased the second one had it not been for John Paul being in the service department. Let's face it, at some point, a vehicle needs service. I count on the integrity and honesty of John Paul. I have joked with him that should he leave this dealer and work for Audi, I would buy one of those and follow him there. The overall experience at Autobarn has always been pleasant. The waiting room is always neat and inviting. I actually do not mind hanging out there, strange as that may sound. They have a great complementary coffee machine, fruit selection and water. There is also a nice beverage vending machine as well as a snack machine. I have also become a frequent shopper in the parts and accessory store. It is well stocked and maintained. I appreciate the "no pressure" approach of all the staff. John Paul always gets me out in a timely fashion and keeps me informed of the progress along the way. I do not need a new vehicle in the near future, but when I do, if John Paul is there, Autobarn gets my sale. More

Great Job! Great Work! The work was prompt and clean. John Paul and the guys in the service department go out of their way to make sure the customer is happy. I have been a long time customer and am resp John Paul and the guys in the service department go out of their way to make sure the customer is happy. I have been a long time customer and am responsible for the sale of several cars. As always I recommend your store to everyone I know that is considering a new car or looking for a dealership for service. Thanks John Paul More