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Volkswagen of Palatine
Mt Prospect, IL
1,356 Reviews
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1,356 Reviews of Volkswagen of Palatine
August 30, 2018
John Paul is a true fixture I'm so grateful he's still there - service is always consistent, efficient, and with a smile. Autobarn remains a good place to do business and would b I'm so grateful he's still there - service is always consistent, efficient, and with a smile. Autobarn remains a good place to do business and would be a major contributing factor in my buying another VW. More
by chrisj428
Employees Worked With
John Paul
August 23, 2018
Great Experience My car was immediately taken in for service at the time I arrived for my appt. The service writer Aldo came to the waiting area in approx. 1/2 hour t My car was immediately taken in for service at the time I arrived for my appt. The service writer Aldo came to the waiting area in approx. 1/2 hour to tell me what they found. He described what the issue was with my breaks and honestly told me I do not need new breaks at this time. He also told me what 50k mile maintenance procedures they recommend but did not push me to get these done that day. My car was ready in approx. 1:15 which I considered quick. AND they washed it! More
by autobarn
Employees Worked With
Aldo Gonzalez
August 18, 2018
Had a tire blow out and needed to replace all tires Aldo the service manager was great, took car of my car unannounced, clearly communicated what was going on at all times, waited for my car and was bac Aldo the service manager was great, took car of my car unannounced, clearly communicated what was going on at all times, waited for my car and was back on the road same morning... More
by Maximusmario
Employees Worked With
Aldo
August 09, 2018
Failure of Owners to Respond and Erdicate Issues After a month of waiting to hear back from the owners Gina and her son (JR) , when they promise to help you and give you their word that they will mak After a month of waiting to hear back from the owners Gina and her son (JR) , when they promise to help you and give you their word that they will make this right. I have lost hope. When the owners promise to call you back after 15 plus texts and emails and repeated voicemails and phone messages left , and the used car sales manager( dennis) states" a shady deal occurred and there is nothing left to say" and then tells you he doesn't want to hear what you have to say and then treats you like you have done something wrong- it is not right. He was rude condescending and arrogant. He was beyond disrespectful and had no respect for me as a female. I question the honesty and integrity of car dealers. They promise you to fix things yet ignore the opportunity to make things right or correct their error. I honestly know if I did that in my profession I wouldn't be employed. So sad to know that the leadership team has failed to make things right, yet were in leadership training during the past month. Leadership is the foundation of all establishments. My experience with these owners has been full of a lot of talk and no action and not even a return call Has been given after JR said I will find you something- I have some potential vehicles that could work give me to Monday( one month ago) . Wish people could be honest and keep true to what they say. If the leadership isn't doing things right to eradicate issues or even have the decency to try that speaks volumes. However, I have to say Brett the manager has been gracious and honest, I truly believe he works for his costumers. and Caesar has always been very polite and hardworking. Service has been polite and Dave in finance as well. I hope they can continue to use their abilities to turn the store around and continue to change the car buying experience. More
by LindseyBurnette
Employees Worked With
Brett Reuter, Dennis Tomsa, Cesar Martinez
August 05, 2018
Excellent Jack was approachable, knowledgeable and informative. We were looking for a second vehicle after moving back to the United States from Japan. Highly r Jack was approachable, knowledgeable and informative. We were looking for a second vehicle after moving back to the United States from Japan. Highly recommend him! More
by Four legged sushi
Employees Worked With
Jack Langefeld
August 04, 2018
1st service for Atlas This wasbour first scheduled service for our Atlas. Everything was taken care of and in the manner it was explained. Explanations were thorough befo This wasbour first scheduled service for our Atlas. Everything was taken care of and in the manner it was explained. Explanations were thorough before and after service. John Paul was attentive and knowledgeable. More
by Jimbo2209
Employees Worked With
John Paul, Jack Langefeld
July 26, 2018
Consistently great service experience I have been going to the Autobarn Mt. Prospect for service since I bought my first VW back in 2005. I continue to go there even though there are sever I have been going to the Autobarn Mt. Prospect for service since I bought my first VW back in 2005. I continue to go there even though there are several other VW dealers closer to my home because the service has been consistently great. More
by bluebird25
Employees Worked With
Aldo Gonzalez
July 25, 2018
Always a great customer experience I look forward to coming here for service on my Passat. John has been my attendant previously and he remembered me again today. The waiting area pro I look forward to coming here for service on my Passat. John has been my attendant previously and he remembered me again today. The waiting area provides coffee and snacks, (Although I am "upset" that they stopped having free bagels!) HA! GREAT CUSTOMER SERVICE! More
by Mike
Employees Worked With
John Paul
July 24, 2018
Efficient and friendly Ray was Very friendly and efficient for my oil change this morning Nice and comfortable waiting room with refreshments Consider offering WiFi for cu Ray was Very friendly and efficient for my oil change this morning Nice and comfortable waiting room with refreshments Consider offering WiFi for customers perhaps More
by Rose
Employees Worked With
Ray Puentes
July 23, 2018
Great overall experience Buying a car from here was a great overall experience - I would highly recommend this dealership and Daniel and Bojan. Great service and experience. Buying a car from here was a great overall experience - I would highly recommend this dealership and Daniel and Bojan. Great service and experience. Thanks guys! More
by XDCX
Employees Worked With
Bojan Kokanovic, Daniel Wruskyj
