65 Reviews of Volkswagen of Nanuet - Service Center
It is clean,presentable, Employees are courteous, polite, and pleasant, knowlegdable,the location is just great I was there on the picnic day, the cook was outstanding as well As his helper. The hamburger, and pleasant, knowlegdable,the location is just great I was there on the picnic day, the cook was outstanding as well As his helper. The hamburger, the frankfurter, and the asparagus were delicious.Great working team.😀😀 More
Chris was really helpful in assisting my car for servicing he took my car with an atmost care and answered all my questions on the recall. Such a humble and down to earth guy I would recommend conne servicing he took my car with an atmost care and answered all my questions on the recall. Such a humble and down to earth guy I would recommend connecting with this guy and the VW nanuet for the best service they provide.Hoping for better service in the upcoming schedule. Thanks VW nanuet for taking care of my car and thanks Chris again More
I was very impressed with the service at Nanuet VW! I had an oil change and tire rotation. Prompt, friendly service from start to finish! I will be back! I had an oil change and tire rotation. Prompt, friendly service from start to finish! I will be back! More
Took my car in for a popping noise that I could only hear when I turned my steering wheel, car had to be at a complete stop, in drive, turning left to right, right to left. LONG STORY SHORT, they replaced th when I turned my steering wheel, car had to be at a complete stop, in drive, turning left to right, right to left. LONG STORY SHORT, they replaced the front struts, because the spring broke. But when I got my car back, it sounded worse, so I realized they put wrong parts on, they did again three times total, over a 10+ day period, promised me a car loaner, then said no so promises, plural were broken and the manager, Sterling had attitudes with me for questioning and asking him to keep his promises about the car and noises. The third time in for same issue he says now that noise covered up a different noise but we can get you back in to fix it, he drives my car with me only in parking lot at 5 MPH so I couldn’t hear it that bad, but after I drove off it sounded like my car was scraping the ground it was so loud and frightening that I had to tow my car back in! They fixed that noise then called for me to pick up my car again, and guess what? Yes it was better then it was after they F’d my car up! But now my car still has the popping noise that I originally went in for and now my once quiet ride sounds like all tires are scraping and soft grinding noise. I texted in for help, they ignored me. I should give this place a 1 star because of what I went through and my car still sounds way worse than it did going it, they wasted almost three weeks on fixing something that any other garage could have done in an hour to two tops for a strut replacement, then I feel they did something else to my car to cause the grind noises. Very disappointed, BY THE Wy they, the manager and my rep both told me over and over that popping sound was normal and I had to live with it like that! Even though my car since I purchased new back in 2015 has NEVER MADE THAT SOUND! Did not feel welcomed, did not feel I could trust this place. More
Had a service done, oil & filter on a ‘13 TDI golf. . seemed fine and reasonably priced Cry’s got a coupon code so that helped too. . seemed fine and reasonably priced Cry’s got a coupon code so that helped too. More
Everyone at VW Nanuet was very helpful from the service person who met me when I drove in,to the mechanic that notified me of my car being finished. I also bought VW parts at the counter. The young man b person who met me when I drove in,to the mechanic that notified me of my car being finished. I also bought VW parts at the counter. The young man behind the counter was very helpful also. More
This is not a trustworthy dealership. They left a part hanging that was supposed to be secured properly They left a part hanging that was supposed to be secured properly More
Always friendly and ready to take care of your vehicle upon entry to the service area upon entry to the service area More
When I was there they did not look at my breaks even when I asked them. And finding out a week later that I need breaks. I asked them. And finding out a week later that I need breaks. More
Dealership is super clean. Staff is very knowledgeable & friendly. Service experience was great! Highly recommend VW of Nanuet! Staff is very knowledgeable & friendly. Service experience was great! Highly recommend VW of Nanuet! More