Volkswagen of Kirkland

2019 Golf R Buying Experience Sales staff professional/knowledgeable and not pushy. Enjoyed the experience and the staff made it easy. Would highly recommend Sylvia in Sales-very p Sales staff professional/knowledgeable and not pushy. Enjoyed the experience and the staff made it easy. Would highly recommend Sylvia in Sales-very pleasant and knows the product she is selling. More

At-Ease experience! VW of Kirkland Thank you making my first time car buying (at 76) experience such an easy one. Sylvia was my sales person and she was so friendly and informative and Thank you making my first time car buying (at 76) experience such an easy one. Sylvia was my sales person and she was so friendly and informative and put me at ease the minute I met her. Staff a 10 +. All staff members explained procedures every step of the way. Always asking if I had questions - they made sure I was well informed. From Sylvia meeting us to the final paper signed it really was a great experience. My celestial metallic silver 2016 Toyota is now named Sylvia. Thank you. Sandy Scollard Kenmore, WA More

Amazing experience From start to finish everyone had great customer service and explain everything throughly. Everyone had a positive attitude and went above my expectat From start to finish everyone had great customer service and explain everything throughly. Everyone had a positive attitude and went above my expectations. Tristan set me up with my loaner vehicle and even grabbed my car charger and garage door opener to use while I had the loaner. Maribelle, made sure I could get my car fixed under warranty if possible and was very friendly throughout the whole process. Danny did a great job checking me out after my service was done, and was able to answer in detail about how to help prevent carbon build up on my car. From now on I’ll only use Volkswagen of Kirkland to service my car or buy a new one! More

Great people! When I first called Volkswagen of Kirkland early this year (2019), there was snow on the ground and my car was not suited for snow, so Seth Jorgenson When I first called Volkswagen of Kirkland early this year (2019), there was snow on the ground and my car was not suited for snow, so Seth Jorgenson brought to me the car I wanted to consider. He was very knowledgeable and he made selecting and buying a car easy for me. He even managed to dig out and take my trade-in to the dealership! It was a very good experience and I love my new Atlas. All the staff at the dealership are courteous and informative. The process of buying was very smooth. More

Great Service Department My experience with the Service Department staff was wonderful; I especially enjoyed working with Maribel Martinez. She takes time to understand what i My experience with the Service Department staff was wonderful; I especially enjoyed working with Maribel Martinez. She takes time to understand what is needed and explains the process well. I always feel valued. More

Veronica was great! I was treated with respect and efficiency. Veronica was very understanding of my situation. I did not have to pay a lot of money and was able to get d I was treated with respect and efficiency. Veronica was very understanding of my situation. I did not have to pay a lot of money and was able to get done what I needed in a very short time. More

Big thanks to Veronica at service department Nice and friendly staff provided me with a loaner car for the time my car was in service. Will comeback again. Great job thanks to Veronica and all st Nice and friendly staff provided me with a loaner car for the time my car was in service. Will comeback again. Great job thanks to Veronica and all staff in service department. More

First new car Had such good service, got the car I wanted at a price I wanted. We will definitely be back in the future! Have always loved a Volkswagen! Had such good service, got the car I wanted at a price I wanted. We will definitely be back in the future! Have always loved a Volkswagen! More

Great service Very pleasant experience. Polite and efficient communication. Very thorough on the inspection and repairs. I’ve bought my new Atlas and done all the s Very pleasant experience. Polite and efficient communication. Very thorough on the inspection and repairs. I’ve bought my new Atlas and done all the services so far at this location. Happy with every visit. More

Used Purchase Sales rep and supervisor were good in negotiation and sale. Treated fair. General manager also assisted during purchase. After waiting two hours Sales rep and supervisor were good in negotiation and sale. Treated fair. General manager also assisted during purchase. After waiting two hours between purchase agreement and closing , closing legal person used part of time with very high pressure sales for options. Would have given a higher rating not for the intense sales pitch, Situation corrected by General Manager More