
Volkswagen of Kirkland
Kirkland, WA
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71 Reviews of Volkswagen of Kirkland
I visited Volkswagen of Kirkland to test drive a used car. They showed me the pre-purchase inspection they performed on the vehicle and everything was listed as "Satisfactory", including a line item call car. They showed me the pre-purchase inspection they performed on the vehicle and everything was listed as "Satisfactory", including a line item called "mirrors" despite one of the sideview mirrors being broken. No big deal with the mirror, but I was concerned they said it was "satisfactory" along with every other inspection point listed - no idea what else might have been broken yet listed as "satisfactory". Anyway, the test drive went fine, so I told them I'd be willing to negotiate a price after an independent mechanical inspection. Unfortunately...they told me they do not allow customers to perform independent mechanical inspections on their vehicles. I've been shopping around for a few weeks now and every dealership I've visited so far has had no problem with this. They say "sure", hand you the keys, and ask when you'll have it back on their lot to talk about the price. Every used car buying guide recommends performing an independent mechanical inspection, and every used car buying guide also says to steer clear of anyone who isn't willing to let you perform one. I will be steering clear of Volkswagen of Kirkland. Overall experience wasn't necessarily "Bad" but it certainly wasn't "Good" either. I just wasted about an hour driving each way to see the car and didn't think to ask about a policy regarding mechanical inspections because I've never worked with or heard of a dealership who has such a policy. I would rate any dealership with such a policy the same in terms of the used vehicle purchase experience. UPDATE: After posting this review, the general sales manager called to inform me that they do allow mechanical inspections and that the manager on duty at the time was mistaken. Unfortunately, this does not make my overall experience with Volkswagen of Kirkland better to the extent that I can change this from 2 to 3 stars. More