Volkswagen of Downtown Chicago - Service Center

Needed parts for the Jetta. Called in and spoke with Cameron. Great experience and very knowledgeable. Was upfront with the cost and time for parts to arrive. Super friendly as Called in and spoke with Cameron. Great experience and very knowledgeable. Was upfront with the cost and time for parts to arrive. Super friendly as well. Highly recommend him to everyone More

A dealership concerned with the satisfaction of each person they serve. Ethical and honest. You don't find that much now. person they serve. Ethical and honest. You don't find that much now. More

Thank you for taking such great care of me today and answering all my questions and how to get the most out of my parts answering all my questions and how to get the most out of my parts More

Friendly, professional, clean Kelia House was, and has been, very patient and helpful while trying to figure out what is wrong with my truck. She is very friendly and listens well. THANK YOU, KELIA. been, very patient and helpful while trying to figure out what is wrong with my truck. She is very friendly and listens well. THANK YOU, KELIA. More

My service is always good but for some reason they never wash my car I don't know why wash my car I don't know why More

Alonzo is the best in the business. He squeezed us in, fixed our tire and allowed us to leave on time for a trip. We really appreciate him and he does a great job. He squeezed us in, fixed our tire and allowed us to leave on time for a trip. We really appreciate him and he does a great job. More

Alonzo was friendly, professional and thorough in guiding me through the repair process. I found him very trustworthy and was quite happy as I drove off! me through the repair process. I found him very trustworthy and was quite happy as I drove off! More

Friendly and Good service… tailored to my needs. I Took advantage of the waiting area. I Took advantage of the waiting area. More

I am a client for about 4 years and usually I am always very satisfied with the service at this location but this time I was now. I don't know if it was busy or whatever but I didn't feel taken care of. I very satisfied with the service at this location but this time I was now. I don't know if it was busy or whatever but I didn't feel taken care of. I was waiting in the waiting area and I wasn't notified that my car was ready for almost an hour. Also, when I checked in, the person that assisted me didn't make me feel welcome, after I declined the extra service, that I just can't afford at this time. I felt rushed and like he wanted to get rid of me. And when I went to the waiting area he seemed to forget about me. I was very disappointed by the service this time. More

Everything felt easy, I was kept informed, everything was explained, felt very taken care of. explained, felt very taken care of. More