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Volkswagen of Downtown Chicago
Chicago, IL
2,896 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,896 reviews
March 03, 2011
The staff was very accommodating and helpful, and answered all of my questions in a timely manner, and in more detail than any other dealership I shopped at. They found the car I wanted and sold it t answered all of my questions in a timely manner, and in more detail than any other dealership I shopped at. They found the car I wanted and sold it to me at exactly the price I was looking for. I'd highly recommend going to Fletcher Jones for your next new car. More
by lpeltason
Employees Worked With
Mandi Kern, Mandi Kern
February 22, 2011
My initial e-mail enquiry received a prompt reply, and from the get go I was welcomed by a professional and courteous staff. Upon my visit, I was shown vehicles which matched my criteria, and the overall from the get go I was welcomed by a professional and courteous staff. Upon my visit, I was shown vehicles which matched my criteria, and the overall purchase was handled smoothly and efficiently. More
by carlosguzman
Employees Worked With
Mandi Kern, Jeff Wozniak and others, Mandi Kern
February 22, 2011
This is our 3rd lease with Fletcher Jones Volkswagen and this experience was amazing. I would recommend the dealer and Raphael Ferrer to friends and family. Also, I liked the new look of Fletcher Jones Volk this experience was amazing. I would recommend the dealer and Raphael Ferrer to friends and family. Also, I liked the new look of Fletcher Jones Volkswagen. Everyone should visit Fletcher Jones. More
by gruven25
Employees Worked With
Raphael Ferrer, Raphael Ferrer
February 21, 2011
This is my second time to purchase a car from Fletcher Jones, also the second time that they exceded my expectations. From the sales and finance to the service department, everyone is extremely helpful a Jones, also the second time that they exceded my expectations. From the sales and finance to the service department, everyone is extremely helpful and welcoming. I've recommended this dealership to friends and family, and they too had the same experience! More
by patti24
Employees Worked With
Raphael Ferrer , Raphael Ferrer
December 17, 2005
I recently sold a 2003 Infiniti FX35 to FJ. As of now 2 weeks, I still have not been paid for this car. I do not expect to have my money for another 2 weeks. I have visited the dealership now 5 times to weeks, I still have not been paid for this car. I do not expect to have my money for another 2 weeks. I have visited the dealership now 5 times to resolve the issues. I have been repetitively passed between "managers" and been promised immediate resolution each time. I find this dealership to have a chronic problem with accountability and failing to meet commitments. More
by ruckertl
Employees Worked With
Joe Fasanella and others
