Volkswagen of Downtown Chicago

Very pleased The service rep was friendly and took care of business. I had no problem with coming in, checking in, and waiting while I drank tea. Pleasant day. The service rep was friendly and took care of business. I had no problem with coming in, checking in, and waiting while I drank tea. Pleasant day. More

Service Had my first service performed on my car. Made an appointment for 8:00am. Showed up on time and was out of there at 9:30 with a 10,000 mile check up a Had my first service performed on my car. Made an appointment for 8:00am. Showed up on time and was out of there at 9:30 with a 10,000 mile check up and oil change at no charge. Fast professional service. More

Took care of everything. Robert was very attentive and sympathetic to my situation. He was able to deliver. Car was fixed, I was given a courtesy shuttle ride to office and Robert was very attentive and sympathetic to my situation. He was able to deliver. Car was fixed, I was given a courtesy shuttle ride to office and car was ready when I got back. Communication was great via text and email my receipt for work performed. Thanks for your help. More

Great Approach to Sales Jamie Bowler was an outstanding salesperson. He listened well, was responsive to questions, and was able to promote all the vehicle features without b Jamie Bowler was an outstanding salesperson. He listened well, was responsive to questions, and was able to promote all the vehicle features without becoming pushy. He was also most helpful in assisting me in transferring everything from license plates to the contents of my car once I had made a decision to purchase. I appreciated his enthusiasm and his straight-forward approach. More

Outstanding Service I go to Fletcher Jones because the service department is outstanding--careful, efficient, and so professional. They even texted me on status as they I go to Fletcher Jones because the service department is outstanding--careful, efficient, and so professional. They even texted me on status as they worked on it. Even if you bought your car at another dealer, this is the place that will make sure that it stays working well. More

Hassle-Free experience Blew a tire out the previous night. These guys took care of me from the minute I drove in. Shuttle available to work but preferred a walk. Kept me upd Blew a tire out the previous night. These guys took care of me from the minute I drove in. Shuttle available to work but preferred a walk. Kept me updated throughout and all at a great price. Very courteous and professional throughout. Nice job guys! More

Straightforward The tire pressure alert in my 2016 VW Golf can on, Dominica called to say I could roll up to the service door 8-5 weekdays. Showed up this morning jus The tire pressure alert in my 2016 VW Golf can on, Dominica called to say I could roll up to the service door 8-5 weekdays. Showed up this morning just before ten and my car was ready, checked-over and washed in just over an hour. It was so easy. More

excellent service , professional and friendly staff! Excellent service, professional and friendly staff! Jose García, Manager, provided great customer service, Melissa great attitude and very positive Excellent service, professional and friendly staff! Jose García, Manager, provided great customer service, Melissa great attitude and very positive! Thank you for all your help! More

Service The car and customer service was impeccable ! I was treated very professionally. The staff was knowledgeable, friendly, and kind. You got the feeli The car and customer service was impeccable ! I was treated very professionally. The staff was knowledgeable, friendly, and kind. You got the feeling that they really cared. More

Service Mgr at Fletcher Jones VW is great! Whenever we bring our car for service, Jose does an outstanding job! He is courteous, efficient, helpful and efficient is resolving our car problems. Whenever we bring our car for service, Jose does an outstanding job! He is courteous, efficient, helpful and efficient is resolving our car problems. We really appreciate him and the rest of the crew at FJ VW! More