Volkswagen of Downtown Chicago

The experiance from start to finish with Fletcher Jones was great. We did initial contact through email to discuss availability of certain colors and models (tdi jetta) Once we have narrowed down the sea was great. We did initial contact through email to discuss availability of certain colors and models (tdi jetta) Once we have narrowed down the search and the pricing online with Dennis and Alicia I came in and purchased the jetta with my wife. The purchase experiance was seamless and we were able to get the car we wanted for the price we wanted. Thank you for everyones help. Dan Lundstedt More

Dennis was a pleasure to work with, he was the ideal salesman as he was readily available but not too pushy. He was knowledgeable about the cars and I would refer my family and friends to him. He was t salesman as he was readily available but not too pushy. He was knowledgeable about the cars and I would refer my family and friends to him. He was the best dealer I encountered from amongst several dealerships in the area. More

Dennis was an exemplary sales representative, arranging a test drive and providing all the relevant information about my VW lease in a courteous, competent and comprehensive manner. test drive and providing all the relevant information about my VW lease in a courteous, competent and comprehensive manner. More

We came to the dealership as first-time car buyers and had a great experience. Dennis Carolan was very helpful, patient, and willing to take us out a few times on a test drive and answer all of our questi had a great experience. Dennis Carolan was very helpful, patient, and willing to take us out a few times on a test drive and answer all of our questions. I feel that the rest of the staff was also helpful. We did our research, got a very fair price, and was overall very appreciative of the time Dennis took with us. we are very happy with the car we got (tdi sportwagen) and would highly recommend this dealership and salesman to friends and family. More

This is the worst dealership. I would strongly encourage anyone looking for a VW dealership to stay away. The sales people and service department are extremely dishonest. Service dept. damaged my car and anyone looking for a VW dealership to stay away. The sales people and service department are extremely dishonest. Service dept. damaged my car and then tried to deny it. They also have tried to charge me for unnecessary repairs. Look for another VW dealership even if it's out of your way. More

Dennis was professional, went out of his way to locate the car I wanted and brought it in the same day, worked a good deal resulting in the sale. I'd recommend people to him. the car I wanted and brought it in the same day, worked a good deal resulting in the sale. I'd recommend people to him. More

First time buying a car in 9 years and this was a great experience. Salesman was not pushy at all, was friendly and willing to work with us. Got the car we wanted and are very happy with everything. experience. Salesman was not pushy at all, was friendly and willing to work with us. Got the car we wanted and are very happy with everything. More

Fletcher Jones was honest about the price of the vehicle from the start. They never tried to add any hidden costs and were transparent throughout the entire buying process. Joe Swaim was wonderful and was c from the start. They never tried to add any hidden costs and were transparent throughout the entire buying process. Joe Swaim was wonderful and was completely honest about the car, the price, and the financing available to me. He understood what we were looking for and never tried to push us into any extra costs. He presented our options and let us make our own decision without any pressure. Fletcher Jones seems to understand that car buying should be a pleasant and exciting experience instead of a stressful fight for a realistic price. We appreciated that Joe was straight forward with us and told us what was available given credit scores and financing. He never gave a sales pitch and understood that if we were going to buy the car it would be based on the car, not on a sales technique designed to manipulate people. While at the dealership, Joe never made us feel uncomfortable or like we needed to be defensive. I felt we could be honest about what we wanted with the car and with financing and he would listen to our needs and do his best to accommodate us. Overall it was a wonderful experience and I would highly recommend Fletcher Jones and Joe Swaim to anyone looking to purchase a new or used vehicle. More

This was my first experience purchasing a new car and I must say that thanks to Fletcher Jones it was a wonderful experience. The sales associate, Raphael, was very friendly and laid back. There was abso must say that thanks to Fletcher Jones it was a wonderful experience. The sales associate, Raphael, was very friendly and laid back. There was absolutely no pressure from him what so ever. In addition to that he was very knowledgeable and answered all my questions regarding the entire process (as this was my first new car purchase I had many). As for the dealership itself, it is located in downtown Chicago and provides complimentary valet parking right across the street. When entering the building the atmosphere of Fletcher Jones is very friendly and open. I must stress again that I did not encounter any pressure from anyone. I would definitely recommend this dealership and encourage those who walk through those doors to ask for Raphael. More

I only moved to the US 2 months ago. I contacted VW for a new vehicle and was very pleased to have been assigned Raphael. Raphael has been a terrific help, especially as I changed my mind on vehicle and spec new vehicle and was very pleased to have been assigned Raphael. Raphael has been a terrific help, especially as I changed my mind on vehicle and spec several times and was very reassuring despite my own anxiousness regarding my credentials/status as a legal alien. He worked thoroughly and timely on getting me my ideal vehicle and had it approved much sooner than I expected. Furthermore, he made the whole process as simple as possible. Volkswagen themselves also should be commended for making the process much easier and simpler than BMW, which I had also considered initially. VW and Raphael in particular swayed me very quickly to choose a VW over a BMW. And I'm glad I did. I couldn't be happier with my Touareg, it's an incredible vehicle. More