Volkswagen of Downtown Chicago

Very pleased Communication was excellent. No surprises. Appreciated the free shuttle. I made an appointment for a free first time customer inspection of my 2 Communication was excellent. No surprises. Appreciated the free shuttle. I made an appointment for a free first time customer inspection of my 2003 VW Jetta. Heberto was my service advisor. He was friendly, professional, knowledgeable and thorough. I left my car for the day and Heberto kept me updated as to the progress of the inspection and the final results of the inspection. Nice work. More

Service was good. I took my certified recently purchased Jetta Hybrid in for service and was satisfied with service. However when I made the appointment by phone, neve I took my certified recently purchased Jetta Hybrid in for service and was satisfied with service. However when I made the appointment by phone, never received email confirm. My service tech on day of service was friendly, courteous, prompt and informative. More

My service review 9.2015 Excellent service and immediate attention, good and timely communications re: status via text and phone. I just came in to replace a key battery but A Excellent service and immediate attention, good and timely communications re: status via text and phone. I just came in to replace a key battery but Adam spotted a potential problem and got it checked within a couple of hours. I appreciated that. More

fuse box Where the xxxx is the fuse layout - yet no one wants to help. Every manual through 2014 has the layout - 2015 doesn't. This will be my 3rd time in ser Where the xxxx is the fuse layout - yet no one wants to help. Every manual through 2014 has the layout - 2015 doesn't. This will be my 3rd time in service for petty xx - CONTROL FREAKS VW IS! More

Great experience Service was excellent. After checking car service adviser promptly called with estimate for work to be done. Service was completed sooner than antic Service was excellent. After checking car service adviser promptly called with estimate for work to be done. Service was completed sooner than anticipated and car was ready on time. More

Excellent Service! Was able to drop off my car a few minutes prior to the time of opening....great since I had made other plans! Service is always great and Jose Garcia Was able to drop off my car a few minutes prior to the time of opening....great since I had made other plans! Service is always great and Jose Garcia is always very thorough when explaining the services to be performed to my car. More

The worst in the business. avoid at all costs. In a routine repair they damaged an engine cover and lost my oil cap, then tried to charge my to repair and replace those items. Their prices are o In a routine repair they damaged an engine cover and lost my oil cap, then tried to charge my to repair and replace those items. Their prices are outrageous to begin with, and you for shoddy service and immoral behavior. Spare yourself the aggravation and time, and just set fire to your money. You would be better off. More

Excellent service Perfect experience for setting available time to bring in my car, shuttle service to and from my work, and very pleasant interactions with my service Perfect experience for setting available time to bring in my car, shuttle service to and from my work, and very pleasant interactions with my service consultant, Heberto More

Headlight replacement Everyone was very helpful and friendly. The service appointment was very quick and it cost far less than I expected. The dealership and service pers Everyone was very helpful and friendly. The service appointment was very quick and it cost far less than I expected. The dealership and service personnel were also very accommodating in allowing me to bring my dog into the waiting area which I really appreciated. More

Professionals Staff is always friendly and courteous!! They deliver professional service!! Although the donuts need to be upgraded. Other than that, I am very pl Staff is always friendly and courteous!! They deliver professional service!! Although the donuts need to be upgraded. Other than that, I am very pleased with FJVW dealership!! More