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Volkswagen of Downtown Chicago
Chicago, IL
2,678 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,678 reviews
December 04, 2015
Outstanding Service I go to Fletcher Jones because the service department is outstanding--careful, efficient, and so professional. They even texted me on status as they I go to Fletcher Jones because the service department is outstanding--careful, efficient, and so professional. They even texted me on status as they worked on it. Even if you bought your car at another dealer, this is the place that will make sure that it stays working well. More
by Committed Customer
Employees Worked With
Herberto Delgado
December 03, 2015
Hassle-Free experience Blew a tire out the previous night. These guys took care of me from the minute I drove in. Shuttle available to work but preferred a walk. Kept me upd Blew a tire out the previous night. These guys took care of me from the minute I drove in. Shuttle available to work but preferred a walk. Kept me updated throughout and all at a great price. Very courteous and professional throughout. Nice job guys! More
by MickyBridges
Employees Worked With
Servando Lopez
December 01, 2015
Straightforward The tire pressure alert in my 2016 VW Golf can on, Dominica called to say I could roll up to the service door 8-5 weekdays. Showed up this morning jus The tire pressure alert in my 2016 VW Golf can on, Dominica called to say I could roll up to the service door 8-5 weekdays. Showed up this morning just before ten and my car was ready, checked-over and washed in just over an hour. It was so easy. More
by Tjtuckley
Employees Worked With
Hector, Servando
November 30, 2015
excellent service , professional and friendly staff! Excellent service, professional and friendly staff! Jose García, Manager, provided great customer service, Melissa great attitude and very positive Excellent service, professional and friendly staff! Jose García, Manager, provided great customer service, Melissa great attitude and very positive! Thank you for all your help! More
by Saud Mrkulic
Employees Worked With
Jose García and Melissa
November 30, 2015
Service The car and customer service was impeccable ! I was treated very professionally. The staff was knowledgeable, friendly, and kind. You got the feeli The car and customer service was impeccable ! I was treated very professionally. The staff was knowledgeable, friendly, and kind. You got the feeling that they really cared. More
by Lperina
Employees Worked With
Luna
November 28, 2015
Service Mgr at Fletcher Jones VW is great! Whenever we bring our car for service, Jose does an outstanding job! He is courteous, efficient, helpful and efficient is resolving our car problems. Whenever we bring our car for service, Jose does an outstanding job! He is courteous, efficient, helpful and efficient is resolving our car problems. We really appreciate him and the rest of the crew at FJ VW! More
by Map 123
Employees Worked With
Manager Jose
November 26, 2015
FJ way ahead of other VW dealers Whole experience, top to bottom, was great. Matt, Jamie, Raphael, and Mario made the sales experience a pleasure. I was at another dealer before, I'l Whole experience, top to bottom, was great. Matt, Jamie, Raphael, and Mario made the sales experience a pleasure. I was at another dealer before, I'll never,go back. More
by Fred
Employees Worked With
Matt Masic, Jamie Bowler, Mario, Raphael Ferrer
November 22, 2015
Great service Husen contacted me regarding my lease. I was trying to get out of it and they really helped me out with the process of buying my own lease. Hayden an Husen contacted me regarding my lease. I was trying to get out of it and they really helped me out with the process of buying my own lease. Hayden and Jamie were extremely helpful in the entire process. More
by Tyler44
Employees Worked With
Hysen Allickolli and Jamie Bowler
November 21, 2015
Great Customer Service I had a great experience purchasing a new Volkswagen GTI from Fletcher Jones. Olzi had a very in depth knowledge of the different types of GTI models I had a great experience purchasing a new Volkswagen GTI from Fletcher Jones. Olzi had a very in depth knowledge of the different types of GTI models which greatly helped me make a buying decision. I had the overall impression that the staff at Fletcher Jones care greatly about customer satisfaction, and being attentive to their customers' questions and concerns. More
by Townes28
Employees Worked With
Olzi Tumen, Raphael Ferrer
November 19, 2015
Customer Service Excellent service,Great teamwork! Mr. Lopez very kind and considerate. Great personality and knowledgeable. Great Service Department. Based upon Excellent service,Great teamwork! Mr. Lopez very kind and considerate. Great personality and knowledgeable. Great Service Department. Based upon my experience and visits you definitely can tell manager has respect for his team. Keep up the good work! More
by Thelmad
Employees Worked With
S.Lopez
