Volkswagen of Downtown Chicago

Jose es el Jefe! Jose was a tremendous help and full of information to help with my vehicle throughout the process. Informed me of all the current car issues, as well Jose was a tremendous help and full of information to help with my vehicle throughout the process. Informed me of all the current car issues, as well as potential mechanical problems, thus offering services I would have never thought about. Thanks for your consistent help and expertise!!! More

THOROUGH CAME IN TO HAVE A HEADLAMP REPLACED. NOT ONLY WAS THE HEADLAMP REPLACED BUT I GOT A THOROUGH INSPECTION AND A SUMMARY OF POTENTIAL PROBLEMS THAT SHOU CAME IN TO HAVE A HEADLAMP REPLACED. NOT ONLY WAS THE HEADLAMP REPLACED BUT I GOT A THOROUGH INSPECTION AND A SUMMARY OF POTENTIAL PROBLEMS THAT SHOULD BE ADDRESSED! MR. LOPEZ SAT DOWN WITH ME AND EXPLAINED WHICH PROBLEMS SHOULD BE ADDRESSED IMMEDIATELY AND THOSE THAT COULD BE ADDRESSED LATER! More

Dealership review Please and professional staff. Quick shuttle service and text follow up when my vehicle was complete. Keep up the great work and the amazing service Please and professional staff. Quick shuttle service and text follow up when my vehicle was complete. Keep up the great work and the amazing service More

Banias Adam Khamsot Was very helpful with my car needs and very helpful to answer all my questions. And my car was done on time. Thank you Pam Banias Adam Khamsot Was very helpful with my car needs and very helpful to answer all my questions. And my car was done on time. Thank you Pam Banias More

Robert Negrete Very please with the assistance from Robert Negrete and the quality workk and speed of service, I would recommend this dealership based on my experian Very please with the assistance from Robert Negrete and the quality workk and speed of service, I would recommend this dealership based on my experiance. More

repair on sunroof Jose my service advisor was very helpfull and him know what was the problem and him make the technicians repair my car at my satisfaction there fo im Jose my service advisor was very helpfull and him know what was the problem and him make the technicians repair my car at my satisfaction there fo im veey happy with the results thank you. More

Very pleased The service rep was friendly and took care of business. I had no problem with coming in, checking in, and waiting while I drank tea. Pleasant day. The service rep was friendly and took care of business. I had no problem with coming in, checking in, and waiting while I drank tea. Pleasant day. More

Service Had my first service performed on my car. Made an appointment for 8:00am. Showed up on time and was out of there at 9:30 with a 10,000 mile check up a Had my first service performed on my car. Made an appointment for 8:00am. Showed up on time and was out of there at 9:30 with a 10,000 mile check up and oil change at no charge. Fast professional service. More

Took care of everything. Robert was very attentive and sympathetic to my situation. He was able to deliver. Car was fixed, I was given a courtesy shuttle ride to office and Robert was very attentive and sympathetic to my situation. He was able to deliver. Car was fixed, I was given a courtesy shuttle ride to office and car was ready when I got back. Communication was great via text and email my receipt for work performed. Thanks for your help. More

Great Approach to Sales Jamie Bowler was an outstanding salesperson. He listened well, was responsive to questions, and was able to promote all the vehicle features without b Jamie Bowler was an outstanding salesperson. He listened well, was responsive to questions, and was able to promote all the vehicle features without becoming pushy. He was also most helpful in assisting me in transferring everything from license plates to the contents of my car once I had made a decision to purchase. I appreciated his enthusiasm and his straight-forward approach. More