Volkswagen of Downtown Chicago

Attentive customer service! I went in for routine maintenance for my vehicle and diagnosis of another issue. The team e-mailed me a report of the diagnosis of the issues they fou I went in for routine maintenance for my vehicle and diagnosis of another issue. The team e-mailed me a report of the diagnosis of the issues they found with my vehicle and called me to walk me through it. They were available throughout the day for phone calls, e-mails and further questions as I digested the information. Overall, wonderful customer service and attention! More

Car dealer did not refund my money for programming 2nd key Been trying to get money for a 2nd key programming which they agreed to pay. Sent many email, phone calls but nothing. The car I purchase, was a CPO v Been trying to get money for a 2nd key programming which they agreed to pay. Sent many email, phone calls but nothing. The car I purchase, was a CPO vehicle but within 3 months it had problems. Had to go to another dealer closer to me to fix . At 28,000 miles one of the fuel injectors failed and then valves had to be replaced. Had it all done under warranty which took more than a month to fix but the car is not the same. It lost it's acceleration and since there's no fault code, the dealer will not do anything. Fletcher Jones did not refund my money for the key or acknowledged any of my email correspondence to date. More

Friendly staff, no pressure, enjoyable experience. I absolutely hate buying cars, because the pressure and sales techniques always ensure I leave the dealership with something I didn't actually want. B I absolutely hate buying cars, because the pressure and sales techniques always ensure I leave the dealership with something I didn't actually want. But this experience was great. The staff was friendly, knowledgeable, and helpful, and gave me the run down on any car I wanted to look at. I left with everything I wanted and nothing I didn't. Next time I buy a car, I'm going back to this place. More

Tiguan 2017 Sales team was very friendly and got me in and out with no hiccups! Recommend fletcher jones VW! Recommend if looking to purchase a VW Sales team was very friendly and got me in and out with no hiccups! Recommend fletcher jones VW! Recommend if looking to purchase a VW More

Worth the drive My husband and I drove from Tennessee to purchase a new 2017 VW Golf Alltrack. Not only was Fletcher Jones VW unbeatable on price the entire purchase My husband and I drove from Tennessee to purchase a new 2017 VW Golf Alltrack. Not only was Fletcher Jones VW unbeatable on price the entire purchase process was so easy. Everyone we interacted with was friendly and helpful. Joanna set up the sale for me over the phone. She was responsive and made the process fast. Dexter took care of us at the dealership and stayed late to do delivery. Both of them were fantastic. The deal we were offered was transparent. Other dealerships seemed to be trying to pull one over on us, but Fletcher Jones was straight forward on the price and available incentives. I would purchase from them again. More

Always a good experience ! FJ is Service is always a good experience ! Easy drop off & fast pick up. They are professional yet very kind. Thanks for your help ! -Adrienne FJ is Service is always a good experience ! Easy drop off & fast pick up. They are professional yet very kind. Thanks for your help ! -Adrienne More

am I invisible I visited Fletcher Jones Volkswagen yesterday afternoon with my husband, When we entered there was no one manning the reception desk, so we strolled I visited Fletcher Jones Volkswagen yesterday afternoon with my husband, When we entered there was no one manning the reception desk, so we strolled on to the showroom floor, We examined the Tiguan and the Atlas We got in the front seats and the back We walked all around the showroom, We saw people who appeared to be salesmen and women sitting at desks, no one interacted with us. We decided to give them three more minutes before exiting Three minutes passed and no one acknowledged us We left and went 30 miles away to Jennings VW, where we purchased a 2018 Tiguan. More