Volkswagen of Downtown Chicago

Service Everything was great, everyone very helpful. I'm never worried about my car while its there for service. The employees are very pleasant. Thank you. Everything was great, everyone very helpful. I'm never worried about my car while its there for service. The employees are very pleasant. Thank you. More

Friendly and Fair; A Bit slow on Saturday Bought a CPO Tiguan. Good sales team (Hysen) and delivery support. Fair trade in value on very worn A4. Strong finance manager too. The certifie Bought a CPO Tiguan. Good sales team (Hysen) and delivery support. Fair trade in value on very worn A4. Strong finance manager too. The certified used Tiguan to be bought would not start at test drive time; new battery and fuel filled. VW should upgrade its basic warranty coverage for certified used. More

Best service ever As always Robert Negrate gives great service. He always gives his best. Keep up the good work. I always get in and out fast Great place. As always Robert Negrate gives great service. He always gives his best. Keep up the good work. I always get in and out fast Great place. More

These guys are the best hands down I have been to a number of dealers and these guys are hands down the best. First off they take you and get you done no matter what. Techs are excellen I have been to a number of dealers and these guys are hands down the best. First off they take you and get you done no matter what. Techs are excellent and the advisors and managers are super friendly and go out of there way to help you. Just a amazing experience More

Met all expectations Processed on time for same day appointment. Courteous staff advocate for warranty work. Shuttle service courteous , convenient and prompt. Will return Processed on time for same day appointment. Courteous staff advocate for warranty work. Shuttle service courteous , convenient and prompt. Will return for service post warranty period. More

My service experience was excellent! Adam was great in helping me with my service on my Tiguan, when I pulled in, they were waiting for me since I had an appointment. The 20,000 mile mai Adam was great in helping me with my service on my Tiguan, when I pulled in, they were waiting for me since I had an appointment. The 20,000 mile maintenance service was completed at the time he stated it would be ready. It was also nice to have the access to the free shuttle service. More

Fast and friendly service I went in to service the recall on my vehicle. Jose, my service technician, realized I actually had two recalls that needed service. He quickly checke I went in to service the recall on my vehicle. Jose, my service technician, realized I actually had two recalls that needed service. He quickly checked my car in and took me to the waiting area. He made sure I felt welcome to have any of great selection of pastries, coffees, and teas. The waiting area was clean and had plenty of magazines, a television, and free Wi - Fi. When my car was done he came in to get me and took me to the car. I also received a complementary car wash. Very happy with the service. I will definitely recommend my friends. More

Timely Dropped off my car around 8:00 am and got it back around noon, the time that I had requested. The service consultant was friendly, proficient, and kn Dropped off my car around 8:00 am and got it back around noon, the time that I had requested. The service consultant was friendly, proficient, and knowledgeable. All concerns and questions were addressed properly. Highly satisfied. Thanks! More

Extremely efficient Fletcher Volkswagon despite being a very busy downtown Chicago location, was able to provide Timely service within 1 day. The manager was staying lat Fletcher Volkswagon despite being a very busy downtown Chicago location, was able to provide Timely service within 1 day. The manager was staying late that day (Jose Garcia) which made it possible to pick up the car the same evening. They were very thorough in the power steering repair. They shuttled me in the morning. More

Great!! Experts in their cars and know how to address concerns. Best customer service in their service department. I would purchase another vehicle at this d Experts in their cars and know how to address concerns. Best customer service in their service department. I would purchase another vehicle at this dealership. More