Volkswagen of Downtown Chicago

Friendly staff + great service Normally I would not go to a dealership for service, but VW of Downtown Chicago makes it so easy to schedule and drop off my car for servicing, it is Normally I would not go to a dealership for service, but VW of Downtown Chicago makes it so easy to schedule and drop off my car for servicing, it is now my go-to service center! More

Great dealer I bought a 2010 BMW M3 coupe here which was fairly priced. Everyone was helpful and I felt no sales pressure to purchase a vehicle. My sales rep Karen I bought a 2010 BMW M3 coupe here which was fairly priced. Everyone was helpful and I felt no sales pressure to purchase a vehicle. My sales rep Karen Hernandez was very nice. GM Jason Halley had the extra set of four BMW stock wheels mounted on snow tires delivered to my BMW mechanic so I could use them for winter driving. I highly recommend this dealership and would buy another vehicle here. More

Another great experience Andre Jennings took great care of us and helped us through the purchase of our new Jetta. We went in looking at a used Jetta but then decided the new Andre Jennings took great care of us and helped us through the purchase of our new Jetta. We went in looking at a used Jetta but then decided the new 2019 was the way to go. This is the second car we have bought (previous owners of Fletcher), through this dealership and both experiences have been smooth. The service department has always been too notch and always friendly and helpful. More

Purchase of new VW Passat Andre was very helpful and helped complete the purchase in less than an hour. I am new to the US and did not have a credit history, Andre worked with Andre was very helpful and helped complete the purchase in less than an hour. I am new to the US and did not have a credit history, Andre worked with his finance manager and got ne the deal I was looking for. More

Great Customer Service The team at VW downtown Chicago are very friendly and make a great effort to make the car buying process easy. Andre Jennings, my sales rep was very The team at VW downtown Chicago are very friendly and make a great effort to make the car buying process easy. Andre Jennings, my sales rep was very accommodating and Kissy Freeman, in Finance was helpful in answering my questions. More

Fast and professional Andre Jennings was extremely helpful, and professional. It took us only an hour at most to get everything in order. He has great knowledge of all the Andre Jennings was extremely helpful, and professional. It took us only an hour at most to get everything in order. He has great knowledge of all the vehicles as well. Would greatly recommend him if you want a quick and smooth way to purchase your car. More

Great Car Buying Experience I came to look at options for possible car purchase with no intention to buy a car until November. Andre Jennings was so helpful. He allowed to to tak I came to look at options for possible car purchase with no intention to buy a car until November. Andre Jennings was so helpful. He allowed to to take the VW Golf Alltrack overnight so I could really determine it was the right car and then work so hard the next day to gain my business and meet my needs and budget. I’m really enjoying my new car and look forward to my next purchase from Andre and Volkswagen of Downtown. Jay S. More

Excellent Customer Service! Went in to buy a new car and received great customer service. Andre, my sales rep, was very helpful throughout the whole process. He knew about the ca Went in to buy a new car and received great customer service. Andre, my sales rep, was very helpful throughout the whole process. He knew about the cars I was interested in and made sure I was satisfied. More

Buyers Beware Big WARNING Sign.. Dealer is not legitimate. Fletcher Jones is no longer associated with this dealership and most of the 254 reviews are for the old m Big WARNING Sign.. Dealer is not legitimate. Fletcher Jones is no longer associated with this dealership and most of the 254 reviews are for the old management. Dealership now is extremely shady. I bought a car here and regret it. Basically Marcus was very rude to us and they tried to hike up the interest rate after promising us a low interest rate. Then they hiked up the price of the car in the retail contract by adding service contacts which I never signed. After about 2 months of time and multiple follow ups and complaints to multiple agencies and Volkswagen. They agreed to make amends by changing the contracts and submitting them to bank. Now I have multiple hard inquiries on my account for no reason. Plus this was an unnerving experience to find out your signature was forged in bank documents. More

Unprofessional Management Team Went in to lease a new vehicle this past weekend with my wife. After a nice test drive we started to negotiate. After the normal back and fourth we ta Went in to lease a new vehicle this past weekend with my wife. After a nice test drive we started to negotiate. After the normal back and fourth we talked with Marcus (a manager) and agreed on a monthly payment, down payment, and implied purchase price (for tax purposes). After we agreed and got to the finance desk, everything went downhill. They tried to bait and switch us on the implied purchase price (showed MSRP for tax purposes which made our monthly payment higher by $20/month than what was agreed to). When called out, Marcus played dumb and then ran away/refused to correct it. Then it was communicated that there is a mandatory maintenance package that is more than just an oil change, required to be performed at a VW dealership once a year, regardless of mileage. This required service was not communicated during negotiations and costs nearly $1000 over a 3 year lease, upping the agreed upon monthly payment again by another $20. Marcus was again called out on withholding this information, this time by his own employee (finance manager). During our time in the dealership, it was also observed that the General Manager (GM) was nasty and berated employees in front of customers, and refused to help his employees when they were overwhelmed with too many customers. All around, will most certainly NOT be recommending VW of Downtown Chicago to anyone. A disappointing experience that perpetuates the stereotype of car dealerships being a terrible place to do business with. More