Volkswagen of Downtown Chicago

Always there when I need them! Yesterday was a nightmare. A motorcyclist had blown past my front end and torn off the license plate. I brought the car in first thing the next morni Yesterday was a nightmare. A motorcyclist had blown past my front end and torn off the license plate. I brought the car in first thing the next morning (they made room for me) to fix that and to change the oil. I dropped off to a full room of busy service folks at 7:30AM. They had everything ready and finished for me, (including a new tire - one of my new tires had a nail that I didn't know about) by 1:30PM. Excellent service from Robert Negrete and Chad Holsinger. Not to mention Frank, who took the time out of his already booked calendar, to do the "fixing." Thank you, guys! More

Customer Service I am satisfied with the excellent customer service I received at FJ. I would definitely recommend this dealership to a friend in need of a new or used I am satisfied with the excellent customer service I received at FJ. I would definitely recommend this dealership to a friend in need of a new or used vehicle. More

Robert is a rock star! I am always very pleased with the service department at Fletcher Jones. Robert is detailed, professional and very courteous! All of the other staff a I am always very pleased with the service department at Fletcher Jones. Robert is detailed, professional and very courteous! All of the other staff are great too...all very helpful and friendly. More

Robert gives amazing customer service Robert was excellent, very knowledgeable and extremely helpful, professional and polite.. I'm my opinion he possesses the skills to be a great manager Robert was excellent, very knowledgeable and extremely helpful, professional and polite.. I'm my opinion he possesses the skills to be a great manager... Gregarious and pleasant and made my visit painless. More

Professional Treatment Very happy with the level of service I received at Fletcher Jones. I was pleased with the efficiency of phone service in making the initial appointmen Very happy with the level of service I received at Fletcher Jones. I was pleased with the efficiency of phone service in making the initial appointment and the professional attention received by all employees. More

Great Service Great and consistent service each and every time. I would go back for any need that I have regarding my 2014 Volkswagen CC Executive edition. Great and consistent service each and every time. I would go back for any need that I have regarding my 2014 Volkswagen CC Executive edition. More

Quick & Easy Called on a Saturday and got an appointment within an hour. They even dropped us off at our next destination so that we could continue on with our da Called on a Saturday and got an appointment within an hour. They even dropped us off at our next destination so that we could continue on with our day and had our car ready in 4 hours. Excellent service to a car we love! More

Great customer service Serrando Lopez was helpful and courteous. My vehicle concerns were addressed in a timely manner, including reaching out to VW who, in turn, provided Serrando Lopez was helpful and courteous. My vehicle concerns were addressed in a timely manner, including reaching out to VW who, in turn, provided excellent support. More

Loved the whole service from beginning till the end The staff took care of me very well and made sure they met my wants and needs through out the whole appointment! Thank you for a wonderful experience The staff took care of me very well and made sure they met my wants and needs through out the whole appointment! Thank you for a wonderful experience More

These guys are the best As the title states. Took my car in to have two tires mounted. They performed a full inspection and found few other issues. Robert was awesome and fou As the title states. Took my car in to have two tires mounted. They performed a full inspection and found few other issues. Robert was awesome and found on file that I had a extended warranty. Called and updated me and got everything approved. Always kept me informed and took amazing care as always of my car. These guys are the best period and Robert did a fantastic job. More