Volkswagen of Downtown Chicago

I couldn’t feel more blessed at a second chance in my dream car... beyond grateful... truly!!! So much that I’m bring lunch this week we’ll work out the day... Homemade Soups will soon be on the way... dream car... beyond grateful... truly!!! So much that I’m bring lunch this week we’ll work out the day... Homemade Soups will soon be on the way... again thank you so much Braden, Frank & of course Mike (the best) for going above and beyond it’ really something special... :)... See you all again for my next Audi purchase couldn’t go NE other way ;). More

Kenny ruined the whole experience for me. He was rude, unhelpful and kept me waiting for hours. I have been coming here for service for years and have always had a good experience but after this experienc unhelpful and kept me waiting for hours. I have been coming here for service for years and have always had a good experience but after this experience I may take my business elsewhere. More

Car tire was fixed in a timely mannerThe service team Car tire was fixed in a timely manner The service team did a complementary clean inside and outside. The customer service was great and price for se Car tire was fixed in a timely manner The service team did a complementary clean inside and outside. The customer service was great and price for service was good. More

Friendly staff. They ran behind on appointment time causing an appointment for A tire rotation to take about an hour and a half. They were transparent in check in though which is awesome.. Car wash causing an appointment for A tire rotation to take about an hour and a half. They were transparent in check in though which is awesome.. Car wash is complementary however the wait for that was an additional 20 minutes so I passed this time. Over all good experience More

They were very thorough with my car and. Went beyond helping to make sure my car was in perfect order!! I’ll definitely be using your services again helping to make sure my car was in perfect order!! I’ll definitely be using your services again More

Gerardo Negrete was extremely professional and helpful. He went out of his way to help me with my service issue. I highly recommend this location, everyone I had contact with was extremely kind. He went out of his way to help me with my service issue. I highly recommend this location, everyone I had contact with was extremely kind. More

I’m very satisfied with the service. The service representative was friendly and helpful. I’ll definitely be coming back for future maintenance and servicing. representative was friendly and helpful. I’ll definitely be coming back for future maintenance and servicing. More

Selling my car was very simple and easy. Boris and his assistant explained the process very accurately and took great care of me. They even made sure I got the best price for my car. assistant explained the process very accurately and took great care of me. They even made sure I got the best price for my car. More

Chris was a fantastic and very patient sales person who helped find the right car (used) and right deal for me. I had a budget to stick to which he totally respected and I got a great warranty with the car helped find the right car (used) and right deal for me. I had a budget to stick to which he totally respected and I got a great warranty with the car. I would highly recommend this dealership especially for people who haven't bought a car for a long time or it's their first car, they really do walk you through all possibilities and gave some great advice. More

I had some initial problems with the Lane Assist sensors on my new Tiguan, but Nick Freeman, my Salesman, and Luis and Herberto in Service got me fixed right up! on my new Tiguan, but Nick Freeman, my Salesman, and Luis and Herberto in Service got me fixed right up! More