Volkswagen of Downtown Chicago

Great sales man Our salesman John Sheehy was very knowledgeable about the vehicle that we went in to test drive at the end we decided to purchase it. John sold us aft Our salesman John Sheehy was very knowledgeable about the vehicle that we went in to test drive at the end we decided to purchase it. John sold us after the test drive. We felt comfortable they were not pushy or made us get something that we were not happy with. We got a good low interest rate on our auto loan and a good price on our 2019 Atlas. Donnie the fiance guy was a pleasure to work with he likes to repeat si si (my mother in law speaks little english) I guess he is practicing his spanish lol. More

Excellent servic! 2017 Jetta started surging and then slowing down is 1st and 2nd gear and when I got home there was a smell similar to carbon monoxide. Brought the ca 2017 Jetta started surging and then slowing down is 1st and 2nd gear and when I got home there was a smell similar to carbon monoxide. Brought the car in Tuesday and Luis said the mechanic would check it out and let me know. Later in the day he said it was determined that a valve was malfunctioning but it would not be completed until Wednesday. I received a Tiguan loaner which was fine, and picked up my car on Wednesday morning. Since the Jetta is still under warranty there was no charge for anything, even the diagnosis. Very pleased! More

Good service I bought a new VW here,the service is good,I would like to recommend this place to my friends and family. Thank you very much. I bought a new VW here,the service is good,I would like to recommend this place to my friends and family. Thank you very much. More

great Great service, they explained everything clearly, car was done in a timely fashion, overall the way it should be every time you go to service your car Great service, they explained everything clearly, car was done in a timely fashion, overall the way it should be every time you go to service your car. More

Excellent service-worth the cost! Easy in/out Great work! Communicate well Help prioritize work needed Have monthly service specials Convenient location ‘Lyft’ Service provided Easy in/out Great work! Communicate well Help prioritize work needed Have monthly service specials Convenient location ‘Lyft’ Service provided Comfortable waiting area Repeat customer! More

Excellent Customer Service - as always As always the service in this center is superb - the guys are always helpful and nothing is too much trouble for them. I cannot praise this experienc As always the service in this center is superb - the guys are always helpful and nothing is too much trouble for them. I cannot praise this experience of customer service enough. More

Oil change and 20.000 miles inspection Second time when I took my car here and the experience was great. Luis Tinoco is my service advisor and he is great. The car was done in less time tha Second time when I took my car here and the experience was great. Luis Tinoco is my service advisor and he is great. The car was done in less time that he initially estimated. More

Very quick, not a lot of hassle or games when it came to ne. Very fast and friendly sales team. We were under time constraints and the vehicle was ready and waiting when we arrived. This was the fastest start to Very fast and friendly sales team. We were under time constraints and the vehicle was ready and waiting when we arrived. This was the fastest start to finish car purchase I’ve ever had at 2.5 hours from test drive to signing to paperwork. More

Always Deliver More Than Asked Have been taking my vehicle to them since 2012 and all service staff has been exceptional. Bill the manager has been great! Had an issue with the car Have been taking my vehicle to them since 2012 and all service staff has been exceptional. Bill the manager has been great! Had an issue with the car that was done in error by a previous tech when the dealership was Fletcher Jones VW and Bill made every effort to have the issue corrected in a timely fashion. Thank you . More

Great overall visit Needed to have a vehicle recall fixed and for them to look into an issue with the distance of my remote starter. They corrected both and explained eve Needed to have a vehicle recall fixed and for them to look into an issue with the distance of my remote starter. They corrected both and explained everything is an easy to understand way. I enjoyed my visit. More