Volkswagen of Downtown Chicago

my experience The salesman , Mr. Prince was excellent. The financial person did a good job, but he sent us to a currency exchange to apply for a personal license p The salesman , Mr. Prince was excellent. The financial person did a good job, but he sent us to a currency exchange to apply for a personal license plate at Chicago and Clark , and the currency exchange was closed down. Not just closed but out of business.. That was frustrating There was not more than 30 minutes to get from the salesperson to the financial perosn, which is good More

service was excellent-Adam was very helpful My tire was replaced -as old tire was warrantied there was no charge for the new tire-also, my mirror was repaired at no cost My tire was replaced -as old tire was warrantied there was no charge for the new tire-also, my mirror was repaired at no cost More

New Atlas From start to the finish this was hands down the best experience I have ever had at a dealership! We tried several dealerships and were not as sati From start to the finish this was hands down the best experience I have ever had at a dealership! We tried several dealerships and were not as satisfied with the process so we looked online and found Jason in Chicago. Jason guided me in the selection of my new Atlas. Jason's knowledge helped me to decide what features meant the most to me allowing me to choose the model I wanted. The process was extremely fast and efficient. Once the decision was made Jason quickly located a vehical, completed the financing process and had the paperwork prepaired. The vehical was delivered on time and clean / neat as expected. We simply could not have hoped for a better experience. More

Good service I worked with Heberto. He was patient in obtaining my tire warranty from the VW Evanston and did not try to upsell me on additional service but polite I worked with Heberto. He was patient in obtaining my tire warranty from the VW Evanston and did not try to upsell me on additional service but politely pointed out pressing issues to be aware of. More

Easy and quick service I brought my car in for a recall and the process was incredibly easy and ran seamlessly. The dealership provided transportation to and from my office, I brought my car in for a recall and the process was incredibly easy and ran seamlessly. The dealership provided transportation to and from my office, and the recall was done quickly and efficiently. More

Short Notice General Inspection Was with my wife and dog on our way to an out of state wedding. Our car started screeching on the way out of the garage. It was bad enough that we fel Was with my wife and dog on our way to an out of state wedding. Our car started screeching on the way out of the garage. It was bad enough that we felt at risk driving at high speeds fearing there was a significant issue with our suspension or struts. Called in and was told to bring it by without an appointment or any heads up. They fit us in, rushed the inspection and had a solid plan of action with information on what they found. It was the best service experience we've had to date. More

Excelent experience Excellent customer service who tried to make the experience as pleasant as possible. Finished service on time as promised. Kudos to the dealer and ser Excellent customer service who tried to make the experience as pleasant as possible. Finished service on time as promised. Kudos to the dealer and serivce department. More

Great job done with my car. The personal where friendly and help you me, what a needed with the job on my car and they speak Spanish, that was very useful for me. The personal where friendly and help you me, what a needed with the job on my car and they speak Spanish, that was very useful for me. More

The Folks at Volks Good service in buying car, while the final model was more than expected, they they did beat comptettion.... Chris, saleman was fine, no pressure Good service in buying car, while the final model was more than expected, they they did beat comptettion.... Chris, saleman was fine, no pressure or haggling, Rick, Salesal MGR worked wit us to get it sold. They seem to offer gret service after sal, but I have not picke the carr up yet....it had to be found eleswhere. More

Inspection Quick and to the point will come here more often to get all my car requirements done here in the future and will look for another TDI if available Quick and to the point will come here more often to get all my car requirements done here in the future and will look for another TDI if available More