Volkswagen of Downtown Chicago

Awesome Bill Dolan and his staff helped me a ton. I was in and out. Service level was top notch. They were kind, and do a great job on my car. Bill Dolan and his staff helped me a ton. I was in and out. Service level was top notch. They were kind, and do a great job on my car. More

Large inventory selection, got Jetta, No Donors Choose. Well I just went to do a test drive and ended up buying a new Jetta SEL with a cold weather package in silk blue metallic. I went to this location si Well I just went to do a test drive and ended up buying a new Jetta SEL with a cold weather package in silk blue metallic. I went to this location since they had four Jetta Premium SEL in inventory, but unfortunately they were not ready to show and ended up test driving just a SEL. Already knew I wanted a Jetta but just wanted to make sure. Now when I went I had black or white in mind but then walked by the blue car and just talked to me that this was the one. My salesman John was super nice but super new and I almost felt like I knew more than him about the car also when I got there I was was supposed to meet with a Nick but he passed me off to John, was not happy about that but I was OK just go for a test drive. After the test drive I asked to run the numbers for me since I was paying cash. I have a feeling I overpaid and should have went home to think about it, but was convinced if I walked out the extra $500 off might not be there. Also, for The Drive Bigger event it states---When you visit your dealer during the Drive Bigger Event, you can receive a donation card to DonorsChoose.org*, where you can select and help fund a classroom project that inspires you--I was told not to worry about that and never received a car, so not happy about that either. In conclusion I am super happy I bought it . Should I have got a better price yes. Could I have received better service yes. More

low stress car buying experience I purchased my second car from Downtown VW and just like my first buying experience with them, it was a pleasant and low stress experience. I felt the I purchased my second car from Downtown VW and just like my first buying experience with them, it was a pleasant and low stress experience. I felt the salesman was straightforward and gave me a good price. I walked into the dealership and walked out 3hrs later with new car, plates, etc Very efficient and helpful. I can't say enough good things about the professionalism of this car dealership. More

What you expect, minus the slimeballs My wife and my experience at VW Downtown was painless and straight forward. The sales team was kind and relatable, and the finance department was over My wife and my experience at VW Downtown was painless and straight forward. The sales team was kind and relatable, and the finance department was overwhelmingly simple. I know there are several nasty reviews for this spot, and I think they're unwarranted. I have nothing but positive things to say about this dealer. Big shout out to Angie and Donnie. More

New Purchase Friendly staff, great location, and competitive pricing. Purchased a new vehicle, which we are enjoying thus far. We traded in a used vehicle, an Friendly staff, great location, and competitive pricing. Purchased a new vehicle, which we are enjoying thus far. We traded in a used vehicle, and the process was pretty straightforward & easy. More

Costumer They sold me a warranty that was supposed to be included in the price of the vehicle. Sales manager Denis did not provide me a good deal They sold me a warranty that was supposed to be included in the price of the vehicle. Sales manager Denis did not provide me a good deal More

minor headlamp adjustment related to a safety recall notice The issue I needed to have addressed was taken are o promptly and, as promised, at no cost. The repair was done in a timely manner, and my ar was wash The issue I needed to have addressed was taken are o promptly and, as promised, at no cost. The repair was done in a timely manner, and my ar was washed and given a courtesy "service assessment." More

Safety recall notice. Herberto Delgado went above and beyond the call of duty to make sure my needs were met and that we were in and out in a time efficient manner. his dil Herberto Delgado went above and beyond the call of duty to make sure my needs were met and that we were in and out in a time efficient manner. his diligence is an asset to the Vw Family. More

Great experience To start, I would give their customer service an “Excellent”, from start to finish. The work and expense was explained clearly, no hidden fees. The wo To start, I would give their customer service an “Excellent”, from start to finish. The work and expense was explained clearly, no hidden fees. The work was done within the time frame promised. More

Service was excellent Herberto Delgado was wonderful. I was also pleasantly surprised that the maintenance care package I purchased with the car actually did cover all of t Herberto Delgado was wonderful. I was also pleasantly surprised that the maintenance care package I purchased with the car actually did cover all of the maintenance.. More