Volkswagen of Downtown Chicago

World Class Service Luis was a complete pleasure to work with. He was welcoming, clearly communicated the diagnostic test and ensured a thorough follow-up. I am new to th Luis was a complete pleasure to work with. He was welcoming, clearly communicated the diagnostic test and ensured a thorough follow-up. I am new to the city of Chicago and the Volkswagen family, I couldn't have worked with a better Service associate! :) More

Quick, simple, friendly, fun! Simple addition for trunk spring on my 2019 Jetta. In and out plus a car wash! Luis was extremely helpful in getting me in and out in time . Highly re Simple addition for trunk spring on my 2019 Jetta. In and out plus a car wash! Luis was extremely helpful in getting me in and out in time . Highly recommend this service center! More

Angie was great! The finance guy was great! I’m so glad I decided to visit this dealership. From the time I walked through the door everything went smooth. I’m so happy with my purchase. Angie i I’m so glad I decided to visit this dealership. From the time I walked through the door everything went smooth. I’m so happy with my purchase. Angie is great! The finance guy was great! The manager was also great! More

Good service Adam remembered my headlight problem that was allegedly fixed the first time. However, it wasn’t fixed correctly. So Adam made sure the repair was com Adam remembered my headlight problem that was allegedly fixed the first time. However, it wasn’t fixed correctly. So Adam made sure the repair was completed correctly and no additional charges. More

Successful but No car wash.... who’s is such a nice touch af They took care of the recall item and gave us a Lyft to and from my husbands office which was very nice. He said they were very informative throughou They took care of the recall item and gave us a Lyft to and from my husbands office which was very nice. He said they were very informative throughout the day but he was very disappointed when he showed up and the car wasn’t washed. He asked why there was no car wash and they said they never told them to do it. That was probably the biggest disappointment of the visit! More

Great Customer Service This VW dealer was extremely pleasant to work with during my car buying experience. I enjoyed working with Angie as my sales rep and I got a beautiful This VW dealer was extremely pleasant to work with during my car buying experience. I enjoyed working with Angie as my sales rep and I got a beautiful vehicle! More

Great experience Downtown Volkswagen my experience every time I bring my car in the service is great and my repairs are completed the first time. Adam my service advis Downtown Volkswagen my experience every time I bring my car in the service is great and my repairs are completed the first time. Adam my service advisor keeps me updated on every process of my repairs. Thank you. More

The value of communication and respect for the customer. This visit was marked by expeditious response on the part of Amber who received my call about an engine malfunction, promptly scheduled a time, and re This visit was marked by expeditious response on the part of Amber who received my call about an engine malfunction, promptly scheduled a time, and referred me to Adam Khamsot who handled the rest of the process in an orderly, timely, respectful, and courteous way. He notified me regarding the technicians review and diagnosis of the problem and respectfully allowed me to make the decisions about my car going forward. A previous experience (annual inspection) when insistently pressured by a service person to accept all work recommended at an exorbitant price, without evidence of any problem, left me with the impression that service people were expected by management to push replacements and repairs. It also left the impression that rather than give evidence of the need for the work, there was an assumption that a woman would not want to see the reason for the recommended work or just be anxious enough to go ahead with it. Adam was professional, instructive, and respectful. Thanks to Adam. More

New car purchase August 2019 The services was really good and fast! The staff made sure that all of our questions were answered. Finance Guy was amazing and helpful toward every The services was really good and fast! The staff made sure that all of our questions were answered. Finance Guy was amazing and helpful toward everything and honest More

light check / service Great, friendly customer service and always get the job done. Went in for a light check as my front running lights went out. Worked with Adam, he was Great, friendly customer service and always get the job done. Went in for a light check as my front running lights went out. Worked with Adam, he was super helpful and efficient. I will be back! More