Volkswagen of Downtown Chicago

First time Volkswagen buyer First time buying a Volkswagen; couldnt find help when I first entered; left to Honda, came back; had to actively search for help my second time, fina First time buying a Volkswagen; couldnt find help when I first entered; left to Honda, came back; had to actively search for help my second time, finally got Chris Smith to help me. Jetta R Line, economical, good looking, nice car (I still had to clean up some left-over sticker adhesives). After purchase, windows screeched; which was fixed by Bill Dolan; runs smooth now. After repair service, I noticed my window trim came loose and was not flush; fixed myself; hassle to drop-off my car. Additional, car engine shut-off itself with the Start-Stop system; hopefully it was a one-time fluke. I will follow-up again when it happens again. Chris Smith was good and helpful, but I did not expect flaws with a new car; especially the hassle of driving to downtown, leaving my car over-night, and coming back the next day (I have had to drop my car off a few times already, within 2 months of purchase). More

Volkswagen Downtown was “Awesome‼️“ Luis was amazing, prompt and punctual!! My car was cleaned and ready in the time that was promised to me. I am beyond satisfied. Thank you Luis was amazing, prompt and punctual!! My car was cleaned and ready in the time that was promised to me. I am beyond satisfied. Thank you More

New VW Lease First, I will say that the service department is the best I have ever been to. Heberto is awesome. Overall, my new lease experience was good. However, First, I will say that the service department is the best I have ever been to. Heberto is awesome. Overall, my new lease experience was good. However, the follow-up calls and emails for this survey were more than excessive. More

Excellent service Michael Szafraniec is far and away the best most attentive service man I have dealt with in a very long time. He is concerned and goes above and beyo Michael Szafraniec is far and away the best most attentive service man I have dealt with in a very long time. He is concerned and goes above and beyond in every way to make things work and accommodate a customer. More

Transparent and timely Adam listened to my issue, confirmed the problem, and communicated throughout the (quick and painless!) process. Greatly appreciate the honesty and di Adam listened to my issue, confirmed the problem, and communicated throughout the (quick and painless!) process. Greatly appreciate the honesty and diligence to solve the bug. More

Great service I so appreciate the door-to-door service. They provide transportation to and from the service center after you drop off your car, which makes a big di I so appreciate the door-to-door service. They provide transportation to and from the service center after you drop off your car, which makes a big difference. People were very friendly and made sure I knew exactly what was happening before they did any work. More

VW Atlas 30,000 Maintence I’ve been dealing with Bill the VW manager and Adam my VW service advisor for a couple of years now. Extremely service and customer orientated always I’ve been dealing with Bill the VW manager and Adam my VW service advisor for a couple of years now. Extremely service and customer orientated always striving to out perform my last visit. This time around there’s a new report checklist that get emailed to you showing your vehicle status while it’s in for service. Keep up the great work! Thanks Tom More

Complete A/C service I was traveling from New York and initially took my vehicle to Northtown VW in Buffalo NY. They had my vehicle for a whole week and kept saying they d I was traveling from New York and initially took my vehicle to Northtown VW in Buffalo NY. They had my vehicle for a whole week and kept saying they did not have the proper tool to fix the vehicle? So I just to them to put my vehicle back with the A/C still not functioning and took my trip to Chicago for a conference. I arrived in Chicago and VW of downtown Chicago get me right in fixed the vehicle in two day and supplied me with a loaner as so not to inconvenience me! These guys are truly AMAZING! More

Beware of VW and Volkswagen of Downtown Chicago! I bought a brand new VW GTI from Fletcher Jones, and after only 33K miles the check engine light came on, and I was informed I needed a new turbo and I bought a brand new VW GTI from Fletcher Jones, and after only 33K miles the check engine light came on, and I was informed I needed a new turbo and was given a service bill for $6,000. I had believed VW built quality cars, and stood behind that reputation, but I will never buy another VW and will never step inside another Fletcher Jones. More

A lot of back and forth but with quick paperwork There was a lot of back and forth which is typical and we ultimately came to an agreement. Finance was quick to get us out of there with all the paper There was a lot of back and forth which is typical and we ultimately came to an agreement. Finance was quick to get us out of there with all the paperwork as it was way past closing time. D’Angelo was the initial person I spoke to on the phone. He is friendly and persistent. When we came back the following day after the sale to drop off a few things and get our walk through it took forever to get someone to help us. They knew we were coming in but it was a Saturday and I had to wait for more than an hour to get someone to help me. The manager constantly checked up which was nice but I really think they could’ve prioritized us at that moment to get us out the door. More